Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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10/10

"smitten by the level of service"

(Singapore)

Trip Verified | Doha to Munich. Crew: Awesome, dedicated, beautiful, pleasant, and attentive. The crew and the supervisor onboard of the flight were top notch. The best that I have interacted with compared to other airlines. The crew kept checking in with me to see if I am comfortable. Aircraft: The Qsuite was clean, comfortable and private. The in-flight entertainment system was responsive and showed no signs of lag. F&B: Spoilt for choices. The signature drink was a blast. Fine dining experience. Overall, the food was awesome. Overall, this airline has won my heart. I was smitten by the level of service and I will keep on flying with QR.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to Munich
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"avoiding them in the future"

(United Kingdom)

Trip Verified | I was woken on a 9 hour flight, nearly hours before landing, and being asked if I want to be woken for food in an hours time. Waiting on a bus at Doha to allow the business class bus to be filled is not business class at all. The complimentary lounge in Jakarta is awful. I will be avoiding them in the future. Food is okay, business class chairs I felt uncomfortable. Crew was a mixed bag from ok to poor.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteGatwick to Jakarta via Doha
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"experience wasn't so good"

(United Kingdom)

Trip Verified | Johannesburg to London via Doha. Normally I love Qatar Airways but this experience wasn't so good. When I flew LHR to JNB via DOH everything was great. The brilliant service, plenty of food, great entertainment system and nice aircraft. The way back was not as good. The check-in assistant at JNB was incredibly rude as he spoke to his colleague the whole time he was checking me in and looked at me in a contemptuous way. I suspect he might be employed by the airport as I had the same experience at passport control and security. The route JNB - DOH was ok. The plane was nice and spacious and the seats were very comfortable. A female passenger moved next to me because the passenger behind her had placed her bare feet in full view on the first passenger's armrest. No one told her to put her feet away. They ran out of beef and chicken dishes and only had vegetarian left which I refused to eat as it was dal and spinach which seemed like a bad choice for a flight. The attendants tried really hard to find alternatives and credit to them for their efforts and professionalism. The airline needs to review its meal quotas for each flight. The route DOH - LGW was cramped and uncomfortable - the seats didn't go back as far. The snack was a choice of pizza or pizza with chicken. I don't eat cheese but luckily a member of the cabin crew found me something else. Staff were also great on this flight. The onboard WIFI is terrible. On two separate flights I signed up for the one hour free. The WIFI wouldn't connect until the hour was up, at which point it told me free WIFI was no longer an option. On the other two flights it worked ok but had periods where it wouldn't connect. Compared to Emirates, Qatar Airways staff are friendlier and more obliging and they give you more food. If all Qatar Airway's planes were as good as the JNB-DOH route and they didn't run out of food then they would definitely be my favourite airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to London via Doha
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"update the wrong Qmiles"

(United Kingdom)

Trip Verified | Birmingham to Doha. Qatar Airways is the best when it is in the air, but they don't seem to care about customer's claims. They update the wrong Qmiles when I flew with them 3 days ago.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"very slow and chaotic service"

(Germany)

Trip Verified | I know Qatar Airways well after flying them for a couple of years and maintaining my Platinum frequent flyer status. I noticed some decline in the standard of their business class product over the last year or so. Qatars big strength was always its consistency of their business class. That is not the case anymore. The flight from Stockholm to Doha was top notch service wise, but the flight to Singapore was a different matter. The Qsuite was great as always, but service wasn’t. The Purser in charge never introduced herself or said goodbye, nothing. The lady in charge of my section was obviously hating her job. No smile, very slow and chaotic service, wine was served after the main course. My seat could not move 2h before arrival and I had to sit on the bed for breakfast. When the plane started to descend, I was still sitting and my third reminder to look at the seat was ignored by her. I asked someone else and within 5 minutes I was given another seat for landing. Overall a rather disappointing flight, I hope my return next week will be better.
AircraftBoeing 788 / A359
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteStockholm to Singapore via Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"a mixed bag experience"

(United Kingdom)

Trip Verified | DEL-DOH-BCN in Economy a mixed bag experience. On the positive side, clean, crisp equipment and very professional crews, cheap WiFi when it works. On the negative side, they lost my bag, I checked in 3 hours before departure in Delhi and had in excess of 2 hours transit time in Doha. They provided no value to status customers - can't pre reserve extra leg room seats or exit rows, zero status recognition, members lounge in Doha is appalling.
AircraftBoeing 787 / A350
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDEL to BCN via DOH
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"refused any compensation"

(United Kingdom)

Trip Verified | Male to Milan via Doha. Te first flight arrived with 2 hours delay, our connection was automatically moved to the next available flight more than 10 hours later. We have been asked to wait in a lounge or to queue to get outside the airport to a hotel. Facing extremely long queue we chose the first. Qatar Airways refused any compensation for the delay.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMale to Milan via Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Q-suite product is very good"

(Spain)

Trip Verified | Barcelona to Mumbai via Doha in Economy class, paid to upgrade to business on DOH-BOM segment during online check in. On balance this was a good experience, not great. BCN-DOH on an A350 that apparently is owned by Latam and operated by Qatar. Branding was Qatar, but business class configuration was pure Latam - ie 2x2x2 - hence when they asked for in excess of 700 Euro to upgrade for a 6.5 hour flight I passed. Economy was pleasant as the flight wasn't crowded and I had three seats to myself. I did opt to upgrade on the DOH-BOM segment, as it was a Q-suite configured aircraft, and priced at just over 300 euro for a late night three hour flight arriving at 2:30am. India flights all running full post Jet Airways collapse so I thought it smart to upgrade. The Q-suite product is very good, although I found the suite a bit claustrophobic. Service was good. There's a bit of a cool demeanor with their cabin crews. Zero special treatment or recognition for Oneworld Emerald for seat allocation or onboard. The Doha lounge was overrated and almost appalling for me. In summary, the trip was good, not spectacular.
AircraftA350 / Boeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBarcelona to Mumbai via Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"meals were the highlight"

(Thailand)

Trip Verified | Washington to Bangkok in economy class on a 777. I arrived 70 minutes before the flight, leaving 10 minutes to spare before the official cutoff time. There were three ticket agents and no one else in line. However, there apparently was some debate over who would have to serve me, as no one would check me in. Several times a clock behind the counter was pointed to, and the agents wandered off without acknowledging me. Finally a supervisor asked one of the agents to take care of me. The agent again pointed to the clock (which at this point was still about 7 minutes prior to the cutoff) but the supervisor pointed to the work station and finally I was attended to. On board, the flight crew seemed neglectful, we were pushing back during the safety presentation and there were passengers standing in the aisles. The inflight experience was fine. The seats were comfortable, legroom was adequate, and the cabin was clean, and even economy class gets an amenity kit. The meals were the highlight, with multiple cuisines on offer. An hour of free wifi is included for anyone who pays enough attention to read these things, and the connection speed was truly exceptional. The only complaint about the inflight experience was the headphone jack. If you want to use your own headset, bring a two pronged adapter, or you'll suffer through the adequate but not much-more-than-that headset provided. My second flight was 10 hours after my first, and the Doha Airport is a tragic experience unless you have, or pay for lounge access. or you have a desire to shop for high end luxury brands of clothing and luggage. The connecting flight was just like the first, but with no seat charging options. A bit surprising to not have that option, but the entertainment system was good enough to keep me amused. All in, this was better than my last few experiences on Qatar, and I wouldn't tell friends to avoid them. Just get there earlier than the cutoff, and bring a battery and a headphone adapter.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWashington to Bangkok via Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"What a classy Business class"

(Australia)

Trip Verified | Belgrade to Sydney via Doha. I decided this year to do my Balkans trip with Qatar having used Lufthansa and Emirates before. What a classy Business class. Now i know why they are voted the best in the world. The service from Doha to Sydney was fantastic and also the trip going over to Belgrade. This airline is without doubt leaving the others in there wake. Having had to fly Qantas to get to Sydney and vice versa Business class it makes you realise how poor our own Qantas airline is. The cabin crew on Qatar know how to serve (thats a word lacking in our countries airline) they were tireless in there quest to serve great meals and wine and ensure we were well looked after. Pity they do not fly to Brisbane which would avoid the sub standard Q we have to use. Well done Qatar you're great.
AircraftA321/A380
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteBelgrade to Sydney via Doha
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes