Qatar Airways

✅ Trip Verified | I was denied check in because of my last name. There is an ö in my last name. Since the letter ö does not exist in the English language, my friend who booked the tickets called customer service to check what they recommend. The call center agent said that it should be spelt with an "o" and changed the ticket. The ticket in fact had "oe" in my name but we did not check this during the months before the flight. When we tried to check in at the airport the staff just told us to contact customer service because they could not check us in. After discussing with customer service for almost an hour it turned out that they were not able to help us. My friend was allowed to check in and board the plane but I had to buy a new ticket because of a mistake. After waiting for a response for over six weeks they informed me that they will not pay for the new ticket.

✅ Trip Verified | Copenhagen to Bombay transiting through Doha. Qatar's Business Class onboard product is the Gold Standard in the industry. The CPH-DOH flight featured the older Business Class layout, the DOH-BOM was Qsuites. While Qsuites justifiably get all the buzz and the accolades, the older Business Class arrangements is nothing to sneeze at. In fact, in some ways I prefer it - it just seems more spacious and less claustrophobic. Inflight service on both flight was, as usual, warm and efficient. One area where Qatar falls short is customer service, both on the telephone and online. The Al Mourjan lounge in Doha cannot handle the traffic at its current levels and it diminishes the overall quality of the experience.

✅ Trip Verified | Zanzibar to Sydney via Doha. Zanzibar to Doha it the Boeing 787 was good and new aircraft, but I found it very warm. Food was not to the top as on other sector, staff were polite and courteous, toilets were best and clean. Doha to Sydney 14 hours on A350, best service you can get and best entertainment, decent food, amenities kits. On this sector they serve final breakfast or main mean 90 minutes before landing, as a result everything was fast. Also notice that they dont pick up tray from your table until an hour after mean is served so we cant move.

✅ Trip Verified | Sydney to Nairobi via Doha. Excellent check in service, inflight entertainment, polite and courteous staff and cant find any mistake in their passenger handling. I think that the reason why they are top amongst all airlines.

✅ Trip Verified | Berlin to Doha. The usual chaos at overcrowded Tegel airport. Lounge well below any standard. Tiny departure gate waiting area could not accommodate all passenger comfortably. The usual high standard QSuite, but food was disappointing. Just a tasting main course with tiny servings; very unusual for a 6h flight in business class. Overall good seat and service, poor standard of food.

✅ Trip Verified | Doha to Kigali. The 787 is a miserable aircraft in economy, 3-3-3 seating is amongst the most unpleasant. The video boxes under the seats take up precious room in an already-tight environment. DOH to KGL was exceptionally awful. The 787 we boarded had maintenance issues - I was in a seat where the audio jack was jammed with an object. Engineering responded and removed it and asked me to try the jack. It still didn't work. In the air, I was moved to an available aisle seat in front of the bathrooms and the headphone jack was barely functioning. I complained again. The Flight Services Manager, a very nice woman, told me she was not empowered to move me to Business. I was offered another middle seat even further back into the purgatory of this 787. I declined and suffered a horrible flight with an IFE that was useless and a seat that was bumped and used by passengers as an arm rest waiting to use the bathrooms.

✅ Trip Verified | Doha to Amsterdam in Business Class. We were delighted to enter a new Q Suites cabin with amazing interior and absolute privacy as there was a door to close your seat. Great service from the bottom of the crews heart. We were seated at 3K and 4J and had the best service of our lives from Ms Harman and the Mohammad. Attention to detail, a genuine smile and grooming, were all immaculate. Kudos to the crew for such an unforgettable experience.

✅ Trip Verified | Bangkok to Frankfurt via Doha. The check-In was, due to the high number of passengers, a bit time-consuming and the staff average on friendliness. The departure / arrival was punctual and the aircraft made a good maintained impression. The entertainment was very extensive and left nothing to be desired. The seat distance was sufficiently good and the board catering of an airline like Qatar Airways reasonably well. Overall, a good experience.

✅ Trip Verified | Maputo to Lahore via Doha. I flew more than 8 times on Qatar Airways and the service is very satisfactory. The crew is very kind respectful and supportive they answer every call and take care. The food on board is tasty, on long fights they give amenity kit even in economy class as well. Doha Airport is world class and i Love it every time i am there, best in the World in my opinion.

✅ Trip Verified | New York JFK to Doha on 22 November. After leaving the gate the pilot informing that it needed to be returned to repair a defect. We were kept seated at the gate but plied with drinks and snacks. It was a late night flight and we were all ready to nap in our Q-Suites. Frequent announcements were to the effect that mechanics were trying to fix the defect. Then the announcement came to disembark and wait at the gate area with an update provided in about 90 minutes. It was already 1 am. And the it was announced that parts would have to be flown in from Doha before the repair could be completed. Is it believable that JFK airport does not have spares for a Boeing aircraft? We were told to exit the terminal and claim our bags from luggage claim. Lines formed for finding alternative flights. The phone number for customer service went unanswered as it was outside operating hours. No hotel accommodation was provided for local residents. We left and sent emails to Qatar Airways that we were cancelling our journey as they could not operate the flight. In a week our credit card was refunded the price. We bought pricier tickets on Emirates and flew out in the morning having paid for a hotel at the airport and a hotel night at our destination because we arrived very late.