Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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2/10

"JFK does not have spares"

(United States)

Trip Verified | New York JFK to Doha on 22 November. After leaving the gate the pilot informing that it needed to be returned to repair a defect. We were kept seated at the gate but plied with drinks and snacks. It was a late night flight and we were all ready to nap in our Q-Suites. Frequent announcements were to the effect that mechanics were trying to fix the defect. Then the announcement came to disembark and wait at the gate area with an update provided in about 90 minutes. It was already 1 am. And the it was announced that parts would have to be flown in from Doha before the repair could be completed. Is it believable that JFK airport does not have spares for a Boeing aircraft? We were told to exit the terminal and claim our bags from luggage claim. Lines formed for finding alternative flights. The phone number for customer service went unanswered as it was outside operating hours. No hotel accommodation was provided for local residents. We left and sent emails to Qatar Airways that we were cancelling our journey as they could not operate the flight. In a week our credit card was refunded the price. We bought pricier tickets on Emirates and flew out in the morning having paid for a hotel at the airport and a hotel night at our destination because we arrived very late.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteNew York JFK to Doha
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"no QSuite from Doha to Gatwick"

(United Kingdom)

Trip Verified | London to Bangalore via Doha. The first time I flew Qatar Business Class, I was so impressed by the Q Suites that I booked three more trips, however this trip was a huge disappointment, Q-suite from Heathrow to Doha, but no Q Suite on the Doha to Bangalore leg, instead a very old fashioned seat arrangement, I was in 1A, which, given my limited mobility, made it very difficult to step over the person in 1B. The wifi was not working on either flight. On the return flights to London there was no QSuite from Doha to Gatwick, and no fresh orange juice, so annoying to get an inconsistent service when you are paying the same money for a ticket.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Bangalore via Doha
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"professional and friendly"

(United Kingdom)

Not Verified | London to Kathmandu via Doha. I enjoyed my flight with Qatar Airways. Cabin crew was very professional and friendly, food and drinks was brilliant. I would like to say keep it up guys and thanks a lot for your hospitality.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Kathmandu via Doha
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"polite, courteous and smiling"

(Australia)

Trip Verified | Perth to Munich via Doha. First time for a while travelling solo but the cabin crew made sure all my needs were attended to. Always polite, courteous and smiling. It’s such a great welcome for an 11 hr flight.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePerth to Munich via Doha
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Impeccable crews and services"

(Switzerland)

Trip Verified | Stockholm to Bangkok via Doha. As always two very good flights wit Qatar, very punctual taking off and arriving early. Frist leg in a Q-Suite which gives you best privacy of any business class I have been on so far, but rather hard seat, what you especially feel when you have it flat for sleeping. A mattress would be perfection the Q-Suite. In the rest I have nothing to complain off. On the B777 with an old configuration you have less privacy, but I definitely prefer the seat for its sleeping comfort. Impeccable crews and services on both flights. Entertainment system better on the Airbus. One of my preferred airlines!
AircraftA350-1000 / Boeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteStockholm to Bangkok via Doha
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Overall a good airline"

(United Kingdom)

Trip Verified | Manchester to Islamabad via Doha. Overall a good airline but queuing times at some check-in needs sorting. The airline itself is a good one to fly with. My young daughter of 18 months was upset throughout the flight however Qatar Airways were very responsive. On the return journey one of the flight attendants kept brushing past me on the way through the aisles. At one point I had to point this out to him he seemed apologetic but brushed past me again. Check in staff at in Islamabad need some training as they are awful in the way they speak to you.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Islamabad via Doha
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"Clean aircraft, efficient crew"

(United Kingdom)

Trip Verified | London Heathrow to Doha. Boeing 777 seating is now 3-4-3, these are narrow and so are the aisles. Both outward and homeward bound flights had this configuration and the seat selected is not always the seat allocated. The pad used by the crew welcoming me showed that there was nobody sitting next to me in my aisle seat at the rear of the aircraft but the two seats were occupied. Eventually the cabin crew allocated me a different seat and apologised. Both flights were on time and fairly full.The food was average, apparently the menu is changed every 3 months so choose a different meal on one flight or you get the same thing twice. Clean aircraft, efficient crew and a good reputation still make Qatar my airline of choice -just reverse this seat densification nonsense to retain your status.
AircraftBoeing 777-300 ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Heathrow to Doha
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"service on the planes was very good"

(Poland)

Trip Verified | Sydney to Warsaw via Doha. The service on the planes was very good, a lot of space, new aircraft, even he had a free wifi for an hour on a route Doha-Warsaw. However, in Sydney check in was very slow. We checked in online the day before so we need only to go to baggage drop off. Because there was no self check in, we had to wait in a line to baggage drop off for about 1.5 hour. Passengers who wanted to check in at the airport waited less time.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Warsaw via Doha
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"seats were narrow for me"

(Denmark)

Trip Verified | Copenhagen to Tokyo via Doha. The lady who checked my in changed my seat, even though I reserved in advance - she tried to convince me those seats were very good, perhaps the best in economy, turns out they were one of the worst, next to toilets and galley. The seats were narrow for me, even though they advertise greater legroom. Cabin service was average.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Tokyo via Doha
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"service was really good"

(United Kingdom)

Trip Verified | Manchester to Lahore via Doha. The flight from Manchester to Doha on October 25th the airline was clean, but my son who is 5 years old was given the meal the same time as me, then after food was given they took time to collect the tray from. The rest of the flight was okay, onward flight to Lahore wad good. The flight from Lahore to Doha was a delay with no explanation, the aircraft was quite warm and smaller and dated. When arrived Doha there was no details on the board of which gate to go to, but a friendly Qatar women who told us that we had 40 min to go gate e2. The service was really good, clean and space was good and cool temperature, flight from Doha to Manchester was good.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Lahore via Doha
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes