Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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9/10

"generally very satisfied"

(Czech Republic)

Trip Verified | Prague to Kathmandu via Doha. I was generally very satisfied about flying with Qatar Airways, and I want to stress out two positive points, that were above my expectations. Firstly, when arriving to Kathmandu airport, the weather was perfect with all the Himalayan mountain chain greatly visible in front of us. At this moment, the pilots actually made two rounds with our plane, presumably just to let the passengers admire that lovely view before landing. Secondly, I am grateful that on the way back from Kathmandu when the corona virus was already a big issue across almost whole world, the Qatar Airways realized their ordinary flights as long as it was allowed, being +- on time even in such a complicated conditions.
AircraftBoeing 787-8 / A330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePrague to Kathmandu via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"stood heads above its competitors"

(Australia)

Trip Verified | Frankfurt to Sydney via Doha. In this current tense and nervous time, I would like to thank Qatar Airways for flying my daughter home on Friday 27 March from Frankfurt in Germany (1045am Departure) to Sydney in Australia (645pm Arrival). In an environment when 98% of the worlds global airlines have grounded their fleets, Qatar Airways has stood heads above its competitors and remained firm and got my daughter home safe and sound in 24 hours. My daughter let me know all the way how streamlined and smooth all levels of service were - from check-in to boarding to arrival and quality inflight comfort and security. This airline will always hold a soft spot in my heart - for just getting my daughter home. And thats what I read when I was searching online for an airline - "We will get you home". Thank you, Qatar.
AircraftBoeing 777 / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Sydney via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"fantastic at helping me"

(United Kingdom)

Not Verified | London to Melbourne via Doha. I would just like to thank the lovely staff at Qatar check-in at Heathrow Airport. They were very helpful and fantastic at helping me stay calm at this terrible time and made the check-in process very easy.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Melbourne via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"seat is really good"

(Malaysia)

Trip Verified | The A350-900 is the best aircraft I've experience in my entire life. The seat is really good, slightly wider than other aircraft. Talking about the experience, everything is decent, the meal is decent and enough, you have 3 choices of mains and various choices of drinks including wines. The part that I like the most is the presentation of the security message of the aircraft. Qatar Airways makes in interactive yet humorous ways to talk about it.
AircraftA350-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDoha to Kuala Lumpur
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"Good service"

(Finland)

Not Verified | Helsinki to Delhi via Delhi. Good service from Helsinki to Doha but very busy and messy from Doha to Delhi. Overall, got a feeling that cabin crew were under great pressure and stress - not very nice for the customer. Food was okay.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHelsinki to Delhi via Delhi
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"by far the best"

(United Kingdom)

Trip Verified | Phuket to London via Doha. Out of 21 flights we’ve taken over the last year travelling, this was by far the best. We had 2 flights starting in Phuket. All the staff from checking in to flight crew were all super friendly. One stewardess that was excellent on our flight from Doha to London Heathrow (QR015 Monday 23rd March 2020). She was so friendly and helpful for the whole flight. So thank you again for making our flight great. The food was also really good, some of if not the best we’ve had on a plane. Loved the Caramel Mousse! The vegan option for main was very good too (the wife says). All round 2 super flights back home which is a nice ending to our travels.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to London via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I had to pay for extra piece"

(Lebanon)

Trip Verified | Doha to Beirut on 13th March. The flight and service was pleasing but ground service was terrible. Check in was fine and smooth, I had two pieces of luggage with a combined weight of less than 30kgs. I was informed that I was only allowed one piece and that I had to pay for extra piece which turned out to cost 940 Qatari Riyals which is around $250 US. I proceed to the payment office where I use my credit card, everything is going smoothly until I see the receipt. The guy chargeded me 9,400 Qatari Riyals. He said that it would be refunded. I asked for a manager who explains that the refund will be done within the coming week minus the luggage fee. No sense of customer satisfaction or care not to mention the fee itself.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDoha to Beirut
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still no money back"

(Poland)

Trip Verified | Colombo to Warsaw via Doha in December 2019. I filed a complaint 2 months ago and still no money back. The crew is great, food is amazing but the customer service on the phone is tragic. They lost my luggage on the way to Colombo, and it took them 3 days to find out what happened with my bag, no one called me or texted me. After 7 days they told me to come to airport to gather my bag, cuz they will not bring it to my hotel. I was frustrated, imagine not only I had to buy a lot of stuff but also go back 200 km (in Asia it takes you half a day). I was almost crying when they told me to file a complaint and send checks so they can refund it. And now it looks like Economy class does not count? I am very disappointed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteColombo to Warsaw via Qatar
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Overall, superb"

(United Kingdom)

Trip Verified | Lucky enough to fly Qatar Qsuite from London and Adelaide and back and this review encompasses both. Overall, superb. Qatar staff all good at London, Doha and Adelaide. Prompt and efficient. Doha was unexpectedly good, with airbridge (disembarkation and helpful ground staff to point you in the right direction. London Qatar lounge good, Al Mourjan Business lounge in Doha very good and Qantas Lounge in Adelaide also very good. Upgraded to Al Safwa First Lounge on the way back, which was something else. Ensuite bedroom included, so actually cheaper than a lay-over hotel. But still a luxury. Qsuite is every bit as good as advertised. We flew in the central backward facing seats on the way out. Great novelty factor and the flight literally flew by (no pun intended). Food and drink are amazing, and the flights were simply not long enough to get through it all between London and Adelaide. By the time you've finished playing with the seat, had a few drinks, eaten, watched the movies and slept, you've arrived-feeling raring to go. No jet lag either way and so straight into the holiday. Sat on the window seats on the way home, as the one drawback of the centre seats is no individual air vents, which meant the cabin got stuffy. In the A350 900, the second, smaller cabin is better (almost empty, very quiet) and on the A350 1000, front cabin is better, as the rear one is closer to the galley and WC. Lovely crews who all introduce themselves and remember your name.As always, positive interaction always repaid in full. Bravo Qatar for a once in a lifetime return trip.
AircraftA350 900 / 1000
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteAdelaide to London via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"really good service"

(India)

Not Verified | From Doha to Cochi. Qatar Airways Economy class is great, really good service. I am very impressed by cabin crew staff Miss Sakie who served the QR 516 Economy class. The way she deal with the clients are impressive and she was really helpful as well
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Cochi
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes