Qatar Airways

Not Verified | Excellent service provided by the ground staff and extremely polite and courteous cabin crew who provided an Excellent service through out the entire journey. My first experience with Qatar was an enjoyable one and my future travelling will be with Qatar. I look forward to my next flight with them.

✅ Trip Verified | Flight was late leaving Brisbane/arriving Doha through no fault of Qatar Airways. I was very concerned that I would not make my onward connecting flight because of this delay. The Qatar ground staff were amazing - assisting me to board my next flight with speed, efficiency, respect and kindness. I send my thanks to these young men, they are a credit to Qatar Airways.

✅ Trip Verified | Doha to Dallas, a 14 hour flight, but I am not feeling tired. I can enjoy my flight with delicious food, wide legroom, good entertainment and good service from cabin crew.

✅ Trip Verified | My husband booked a ticket for myself and kids from their website. We received a confirmation email from them with our eticket's. I tried to contact Qatar Airways via phone at their listed airport number for two weeks to inquire and add our pet to our reservation. Also tried reaching out on their facebook page but still no answer. We ended up leaving our pet behind. Upon arriving at the airport, the agent informed me that my husband's credit card should be present for verification. I told them that I had the same credit card with the same account number/credit card number because we share the same account but my card is under my name. They refused it and were about to send me back home. The supervisor informed me that an email was sent to us for credit card verification. I informed them that I did not get such an email. I contacted my husband who was in the US and he also did not get an email. I quickly searched my junk mail and found that it was sent to me the day before the flight. I sat in the airport and submitted all required documents online (luckily I had all what they required available). We waited for QA customer support to verify but they did not. They tried to call them from the airport but they did not answer and they did not even reply to the emails they were sending. The supervisor then told me that the only option left was for me to put down another payment and once they finish the credit card verification, then they'd refund me. I used the same credit card and we were on our way. At Doha airport (transit) I seemed to remember leaving behind my expensive headphones hanging on the hand of my seat. I immediately asked a QA agent to have a staff member get it for me since i was not allowed back onto the plane. The agent called the lost and found office instead and got no answer. He assured me that they'd send it for me once found. I told him that I was still here at the airport and it would be quick to just get it now, he did not seem able to help. At Los Angeles airport, they seemed to have lost one of my luggage. The agents there assured me that all luggages were transferred and were onboard and another customer has grabbed my bag. I filed a missing bag form and they called me the next day to inform me that it was found. Upon inquiring where the bag was at, the agent told me that it was left behind in Beirut airport. Once I got home, I checked my credit card and found that the two charges for our airline tickets were both cleared. I emails customer support and until this moment did not receive my refund. I had to file a dispute with my credit card and since I had all proof that I was double charged, my credit card has immediately refunded my money back. They found my headphones and I have to drive to nearest airport to get them. Their inflight service is good, however not worth the headache they put me through.

✅ Trip Verified | I have been flying with Qatar Airways for 6 years now, and I cannot praise enough their service. The app is very easy to use and offers more and more options. When I book my flight, I can choose my seat and the type of meal. I had to change my flight for 5 times due to COVID and I was not charged any fee. All staff (including ground staff) were extremely nice, caring and helpful. They offered a protective kit and a face shield. I felt safe and comfortable all the way. In-flight entertainment, meals, timings, accessories offered... are top-class. Qatar Airways is the best airline.

✅ Trip Verified | My wife and I have been trying to get out of Jordan for many months now. Finally, we were able to get on a repatriation flight through Qatar airways. When we arrived to A,,an Airport, it was chaos, hundreds of people waiting outside the airport entrance to get in. This only added to the anxiety. However, once we got to the Qatar Airways check in, everything was very professional. We checked in online which sped up the process. Our baggage was several kgs overweight, so we needed to rearrange our packing. When we were doing this Khalil the duty manager came over and told us not to worry about the extra weight and he allowed it through. This was a lovely gesture and we were very grateful. The service before and when we got on the plane was top class. All the safety equipment was provided and the cabin crew were professional but at the same time friendly and warm, which is really important during these difficult times. On a final note there was a very ill man on the flight from Doha to Bangkok, one of the cabin crew stayed by his side for most of the flight while also carrying out her other duties. She was a very pleasant lady, I never got her name but she did a great job.

✅ Trip Verified | Both aircraft were excellently fitted out and the service was friendly, helpful and top-class throughout, despite the restrictions imposed by COVID-19 measures. Pre-flight service from both Doha Customer Service and, in particular, the ground staff at Milan-Malpensa was faultless. I was bumped from a previous flight by the Australian Border Force, despite having the correct NSW Health transit exemption paperwork (which NSW Health later admitted and apologized for). That time, the check-in staff at Milan-Malpensa bent over backwards in an effort to allow me to board but in the end, could not prevail, through no fault of their own. I was a very frequent traveller until recently (all airlines); I rank my recent flight experience with Qatar Airways amongst the best that I can recall.

✅ Trip Verified | Qatar Airways is the best airline I know. Had a good experience my first time to be on the aeroplane and from that day is the only airline I use. I recomend Qatar Airways again and it is also safe to travel with during this pandemic, you feel safe.

✅ Trip Verified | I really cannot praise Qatar Airways enough for this trip that started from a deserted Melbourne Airport and finished in Madrid . The boarding was done in a very quiet and systematic way and we left on time. Dinner was served with wine and was excellent and then the hostess puta soft mattress on the bed which already had a very nice soft pillow and it was happy dreams for the next 8 hours. A couple of hours before landing in Doha a nice breakfast was served and we landed on time. Better things still to come .. the transit to the flight to Madrid was achieved by simply walking to the departing gate without having to go through the hand luggage and passport checks again. The 8 hour flight to Madrid was in a A350-900 which was comfortable but the seat was less private. Everything was wonderful except the crew may have been just a tad over attentive. Still,the plane arrived on time. I paid for this flight with a voucher plus an additional 10% from a cancelled flight with Qatar. Qatar had also repaid to my credit card a fare from another cancelled flight so I must applaud their integrity . Thank you Qatar!!

✅ Trip Verified | Barcelona to Tokyo via Doha. A very good company. I always use it to fly from and to japan service is great food is very good. Staff is nice, entertainment is great and transit in Qatar is very easy.