Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2401 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

"Exceptional service and facilities"

(South Korea)

Trip Verified | Exceptional service and facilities. The business class sitting/sleeping area is extremely comfortable and private and the staff (the flight attendant who attended me was Pav and she was amazing) were helpful, kind and went above and beyond to make us feel helpful and comfortable.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSeoul to Doha
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"everything went perfect"

(France)

Trip Verified | I have been flying all over the world, mainly for professional reasons, for the last 40 years. Recently I am travelling more for leisure than for work. This is why my son and I decided to fly to Cape Town, South Africa recently. We flew from Paris to Cape Town via Doha with Qatar Airways in Business Class, and this was probably the best choice, as everything went perfect. From the boarding in CDG up to the disembarking in CPT, the whole experience was great. The Q-Suite concept, as well as the "family suite" concept have been very well designed. The attendants service and food and beverages quality are the highest standards I have ever experienced in the industry. For me, Qatar Airways is definitely the best airline for Business Class. I could say that Qatar is for me today part of the travel destination decision, in the sense that I am prioritizing destinations where Qatar Airways can fly me to!
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteParis to Cape Town via Doha
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"was an amazing experience"

(United States)

Trip Verified | Mogadishu to Chicago via Doha. It was an amazing experience. The service provided, the quality of items available, the crew care, the hygiene and the overall flying environment was outstanding.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMogadishu to Chicago via Doha
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Thank you Qatar Airways"

(Estonia)

Trip Verified | Stockholm to Doha. My experience flying this flight was awesome! Crew members (Maja and others) did great job, they are friendly and caring. Crews are always available to help customer on any request. Its a wonderful experience. Thank you Qatar Airways.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteStockholm to Doha
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"compliant with COVID 19"

(United States)

Trip Verified | Zvartnots to Los Angeles via Doha. Comfortable seat in the flight, friendly service, ease of moving in the airport, great ticket price, compliant with COVID 19, very helpful customer service.
AircraftAirbus 380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZvartnots to Los Angeles via Doha
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"The services were superb"

(United States)

Trip Verified | Kigali to New York via Doha. The services were superb and the food was delicious. The customer care at the airport was very friendly. And the prevention for COVID-19 was of very high standard.
Aircraft=
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKigali to New York via Doha
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they issued me with a voucher"

(United Kingdom)

Trip Verified | The flight out to Thailand was great. However the return flight was cancelled due to Covid. Qatar Airways was offering a change of date in place of return flight or refund or voucher. I recently contacted Customer services to arrange my return flight this has been very difficult and I've been told that they issued me with a voucher without me requesting this option. I have tried to have this rectified to enable me to book the return flight home to replace the original cancelled flight. The customer services have not been helpful in regard to this option, they now want to charge me a further amount for return flight offering the voucher value as discount on the ticket I require. After further discussions as to why a voucher was issued they inform me that another party had requested this without my consent or knowledge. Despite this they tell me that they are unwilling to put the error right and issue me with a return ticket.
AircraftA380 A350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKrabi to London via Doha
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Absolutely brilliant airline"

(Indonesia)

Trip Verified | Absolutely brilliant airline. Couldn't be more happy with the service I was provided. I live in the UK and work in Indonesia, so travel is a large part of my life. I am a long term Emirates frequent flyer, but due to the restrictions of Covid-19 and the ridiculous rules Emirates have put in place, I decided to fly using Qatar Airways who we were told are one of the only major airlines still operating. Was the best decision I have made and will be sure to fly with Qatar again the future. Highly recommend to everyone.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteJakarta to London via Doha
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"The best airline by far"

(Croatia)

Trip Verified | I flew from Zagreb to Basra via Doha. Stayed in Oryx hotel. The best airline by far, everything was exceptional from beginning to the end. Cant wait to fly again with Qatar airways.
AircraftA320-100/200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteZagreb to Basra via Doha
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"The service was exemplary"

(Australia)

Trip Verified | We flew Sydney-Doha-London business class. We'd not flown business before so we thought we would treat ourselves, our bookings were made well in advance pre-Covid. Due to the restrictions on flying our flight got pushed back until we finally got clearance to fly one year after our initial booking and six months after our intended flight. Changing our tickets was simplicity and the person dealing with the change was very helpful. Checking in at Sydney was average with the check in staff doubling up with gate duties, there were only four flights departing Sydney that evening so they weren't exactly rushed off their feet. The flight was uneventful which is how you want it. The service was exemplary, very attentive and the food was delicious with plenty of it. The seat although lie flat wasn't as comfortable as I was expecting and on the 14 hour flight I got somewhere between 2-3 hours of sleep. The in flight entertainment was average with few major movies available. We had three hours at Doha before catching our onward flight to Heathrow and we used most of the three hours in the spacious lounge refreshing ourselves. The onward flight was a repeat of the first flight, generally pleasant with the same caveats as before. Overall the onboard experience was very good. But what marred the flight was after we got to our isolation destination to find out an expensive electrical item had been badly damaged despite it being marked as fragile. Qatar's response was effectively 'tough, that's the terms of service that we had signed up for' and they declined to take responsibility or consider my claim for damages.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to London via Doha
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no