Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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4/10

"The service was exemplary"

(Australia)

Trip Verified | We flew Sydney-Doha-London business class. We'd not flown business before so we thought we would treat ourselves, our bookings were made well in advance pre-Covid. Due to the restrictions on flying our flight got pushed back until we finally got clearance to fly one year after our initial booking and six months after our intended flight. Changing our tickets was simplicity and the person dealing with the change was very helpful. Checking in at Sydney was average with the check in staff doubling up with gate duties, there were only four flights departing Sydney that evening so they weren't exactly rushed off their feet. The flight was uneventful which is how you want it. The service was exemplary, very attentive and the food was delicious with plenty of it. The seat although lie flat wasn't as comfortable as I was expecting and on the 14 hour flight I got somewhere between 2-3 hours of sleep. The in flight entertainment was average with few major movies available. We had three hours at Doha before catching our onward flight to Heathrow and we used most of the three hours in the spacious lounge refreshing ourselves. The onward flight was a repeat of the first flight, generally pleasant with the same caveats as before. Overall the onboard experience was very good. But what marred the flight was after we got to our isolation destination to find out an expensive electrical item had been badly damaged despite it being marked as fragile. Qatar's response was effectively 'tough, that's the terms of service that we had signed up for' and they declined to take responsibility or consider my claim for damages.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to London via Doha
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"they are in my opinion the best"

(Denmark)

Trip Verified | I have the pleasure to live in Thailand for 6 months every year. The pleasure is only getting bigger when I travel with Qatar Airways, they are in my opinion the best. Especially since we got the Corona last year, Qatar Airways made it very easy for their customers, to make changes and rebook tickets when most of the world went bananas and closed everything. You can always count on Qatar to take you where you need to go. I strongly believe that when you're treated good you need to be loyal. Therefore I will probably stay with them for the rest of my life. I simply love Qatar Airways and the service they provide to me!
AircraftA350-900 / Boing 777-300
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteCopenhagen to Bangkok via Doha
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"changed flying for all of us!"

(United Kingdom)

Trip Verified | Flew from Doha to Islamabad just as the pandemic began on 2nd March 2020 for a 1 week trip to Pakistan. The flight service was great as you would expect on Qatar Airways. On the 10th March Qatar denied entry to any resident permit holders and as a result I became stranded. I went to the Islamabad office who did not issue a refund and they were not providing any explanation or alternatives. Time went by and Qatar was not opening ways for us anytime soon. As a British National on April 27th I took the repatriation flight to Heathrow, the aircraft was great,very modern.... Service was excellent. To this day I have been unable to return to Qatar. Refunds should be issued without hesitation or causing problems for the customer at least. Over all the flights were great but the COVID-19 pandemic has changed flying for all of us!
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to Islamabad
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"staff were extremely friendly, attentive and caring"

(Japan)

Trip Verified | I had to travel on short notice, the ticket price was very attractive and since the route is offered daily there was flexibility. However, opposed to their website stating that date changes are free of charge, it's not always the case and I would have had to pay regular fare change and rebooking fees. Quite unclear when the free date change applies! So I had to stick to the original travel date. Seats in A350 economy are very narrow in width and I don't want to imagine being squeezed into them in a full flight. Luckily for us passengers, both flights were only 1/3 or less full on all flights. They put all passengers in the rear part of the cabin for departure, after which you're free to roam around and pick a free row to sit or sleep, which made the trip very enjoyable. Wifi was free for the whole duration of the flight and quite reliable. It's a good and bad thing at the same time, flying no longer is the time to disconnect for a couple of hours. The staff on ground and on board were extremely friendly, attentive and caring.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Tokyo Narita via Doha
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"ticket doesn't include lounge access"

(Luxembourg)

Trip Verified | After nice business class trip from Frankfurt to the Maldives my husband and I decided to buy-up both legs of our flight on the way back home. This cost us an extra $2100.00. Upon arriving in Doha we were informed that the upgraded ticket doesn't include lounge access. This is the first time in all of my flights that I have been told that paying to upgrade doesn't get you lounge access. We paid for a full fare business class ticket in the end, we just paid it via an upgrade and did it for two extra legs of the trip. (Currently sitting in the transit lounge, as we luckily have other lounge accesses). It's true that in fine print at the bottom of the email under the 'upgrade here' you will find that the upgrade doesn't allow lounge access - however, they hide it.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMale to Frankfurt via Doha
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Very accommodating and helpful"

(United States)

Trip Verified | I had a great time travelling via Qatar Airways and all I would like to say about the flights are delightful service, good food, really nice aircrafts and fantastic cabin crew. Especially the cabin staff who was great, along with all of her colleagues. Very accommodating and helpful.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDhaka to New York
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"crew was amazing with us"

(Romania)

Trip Verified | Best airline to fly for a family with an infant. Safety measures were as we expected, the crew was amazing with us and our baby. Due to corona they are not longer allow to take the baby stroller in transit in DOH but for us was ok because it was a short stop. I will always choose this airline for long journey!
AircraftA320 / Boeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Zanzibar via Doha
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"further delay at our transit point"

(United Kingdom)

Trip Verified | After a two and a half hour delay (not even a water offered) there was a further delay at our transit point. I was told that my plane had left and there was a flight in several hours to my country but not my destination as they only fly there once a week. There was not even an apology offered. The staff told me it’s up to myself to find pay for a connecting flight in our country even though I’d paid Qatar in full for a ticket to my destination! After much demand they agreed to sort the final leg of our trip. We were again in our several ours at transit destination not offered anything. We had to demand some food and water and it was a fight to get a bit of airplane food and water!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Durban via Doha
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Service is top notch"

(Bangladesh)

Trip Verified | Qatar Airways is organised and friendly. Service is top notch. The seats are comfortable with enough leg room. The food onboard is outstanding. They are always on time or close to that. The service centres and call centres are easy to deal with and will help you change flights or answer questions as best they can. Qatar Airways has an excellent online site too that makes ticket purchase a breeze, with the facility to be charged in many currencies that can be important for your credit card rules. They are taking every reasonable step to make flying safe during covid, insisting on masks and on some routes, pre-flight testing. They also give face shields to every passenger at time of boarding, and implement social distancing. All of these measures help the passenger to feel safe and comfortable in the choice to travel at this time. Qatar Airways is a truly great airline that makes every trip with them enjoyable and something to look forward to.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDhaka to Bermuda via New York
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"experience with Qatar Airways is superb"

(Philippines)

Trip Verified | Overall experience with Qatar Airways is superb, considering I had a bad experience with check in counter staff at Fiumicino Airport. I am not sure if they are directly Qatar Airways’ staff or ADR staff. They give out free face shields upon boarding. The Filipino flight attendant who welcomed us felt bad when she saw me in a haggard state due to my awful experience with Fiumicino check in staff. In our language, she comforted me and made sure I was okay. It really meant a lot to me on a personal level. Both the Rome-Doha and Doha-Manila flights have spacious seats, great halal food and snacks, more drinks and a good selection of inflight entertainment. I was able to use wifi for free on the Doha-Manila flight. Despite bringing my own sanitizers and face masks, I really like how Qatar Airways also gave out useful hygiene kits that I am able to still keep as extras on my bag. While the Rome-Doha flight specifically spaced out seats for social distancing, the Doha-Manila flight seemed to be full.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRome to Manila via Doha
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes