Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2401 reviews
7/10
5 star Skytrax Rating
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10/10

"Onboard service excellent"

(United States)

Trip Verified | Best ground staff and onboard staff which provided par excellence service. Ground staff at Houston was extremely helpful and made check-in easy. Lounge was closed because of COVID. Missed the business lounge experience. Seats were very comfortable. Onboard service excellent. Entertainment was good. Doha ground and lounge were extremely courteous and helpful. Doha to Karachi was same story repeated.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHouston to Karachi via Doha
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Highly recommended!"

(Indonesia)

Trip Verified | Flying during Covid-era is stressful in and on itself, yet I managed to have the most pleasing and calming travel experience, thanks to Qatar Airways and their excellent service on board. Very kind and helpful staff, great food, seat-distancing and social distancing scheme measures applied neatly, the extra kit provision (hand sanitizer and gloves), relaxing entertainment, great free wifi connection, etc. Highly recommended!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Rome via Doha
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Best service experience"

(Canada)

Not Verified | Best service experience. I have only compliments to give to Qatar Airways team, but I need to make a special mention to Patricia who was working with the check-in team. She did everything she could to make sure I was on my plane even if my QR code for Australia oversea arrival quarantine was late to arrive. She made sure I was able to take my flight in Montreal Airport on January 29th and I am extremely thankful for her commitment. She was the key to the success of my very stressful and complexe arrival in Australia. Being my first time travelling to Australia for my employer, in the worst possible time due to the reality of COVID-19, with the strict rules of Australia (that are somewhat a bit complex to follow), she got me on that plane. Without her commitment to resolving my issue, I would have lost all the time I have put on my thorough planning for my 14 days of oversea arrival quarantine, my companies projects and safety logistics.
AircraftA350-900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMontreal to Melbourne via Doha
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"my first choice airline"

(United Kingdom)

Trip Verified | Qatar Airways, Most reliable airline during this pandemic! Travelling on Qatar Airways recently was a stress free, COVID safe, comfortable experience from start to finish. The check in process wasn't perfect, but with all the changes to legislation of various countries, I did expect things to be a little slower. This in my opinion is acceptable in the current climate. When on the flight, there were plenty of seats available to maintain some form of social distance, the crew wore correct PPE and enforced passengers to do the same. The crew issue a travel pack which contained sufficient face masks, gloves and hand sanitiser for the trip and onward journey. Food on the flight was tasty and the drinks service was sufficient to remain comfortable through out the trip. On arrival at Doha, all passengers was ushered through to transfers, by passing the unnecessary security check points allowing us to, again maintain social distancing. I had a long layover so utilised an airport lounge but I did noticed the majority of the stores open in Doha Airport. My trip involved two flights which both arrived on time at their respective destinations. Overall, I was very impressed how COVID safe and comfortable the journey was, and that is travelling economy. I am going to be using Qatar Airways as my first choice airline for the considerable future. Thank you, keep doing, what you are doing!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Heathrow to Basra via Doha
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Excellent service provided"

(India)

Trip Verified | Excellent service and so kind and nice and polite staff Two person in specific Mr. Mannan and Ms. Shirin on flight QR 1380 on 1st February were excellent and were very polite and very supportive. Excellent service provided.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAlgiers to Doha
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Qatar Airways is the name of guarantee"

(India)

Trip Verified | I flew from Hyderabad - Chicago - Hyderabad by QR725/726. The World's highly recommended airline, good spacious economy seat with good leg room, completely satisfied with very friendly attitude of the flight crews, outstanding service level and above our expectations pleasant and decent staff and on time performance no delays at all. Really appreciate it, it made the almost 15 hours journey a lot more welcome. Doha Airport is very neat with a very welcoming attitude, washrooms at the airport are very clean and hygienic. Cabin crew attendants were kind and treated us like family members. They always watched if we needed anything else. Qatar Airways is the name of guarantee and trust of the passengers. The complimentary 1 hour free wifi is absolutely helpful to contact our dear ones during the flight. The best airline by far, everything was exceptional from beginning to the end. I definitely recommend to the world to prefer Qatar Airways. Thank you Qatar Airways for your excellent services.
AircraftA350-1000
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Hyderabad via Doha
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Outstanding service level"

(Sweden)

Trip Verified | Highly recommended! Flew Qatar Airways Stockholm to Bangkok in Business (via Doha) a few days ago. Been completely comfortable and satisfied with Qatar Airways before and find no reason to change my opinion now. Outstanding service level, pleasant and attendant staff, superb onboard catering. Their Qsuite is a spectacular experience, especially the privacy with the closing door. Any opportunity to fly with Qatar Airways again will be taken most seriously.
AircraftBoeing 787-8 /777-300ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteStockholm to Bangkok via Doha
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"wanted to compliment the cabin crew"

(Singapore)

Trip Verified | I wanted to compliment the cabin crew for their extraordinary service on our flight QR744. We were relocating to Singapore and were travelling BOS-DOH-SIN and the long journey was made comfortable by the crew of QR 744 and 942. Service requires a lot of resilience can be such a thankless job, I write to you because your efforts put us at so much ease in our transcontinental move. These are tough times and we appreciate the care they provide amidst all that, putting their best self forward albeit at a personal health risk. We thoroughly enjoyed the Qsuite in QR744 and are grateful the team for allowing me and my spouse to move into middle seats. Really appreciate it, it made the 12 hour journey a lot more welcome. We hope that this feedback reaches the right people and they continue to do amazing work. This was the second time I flew Qatar Airways and it now certainly is my favourite airline to fly with.
AircraftA350-900
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBoston to Singapore via Doha
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"doing a great job in taking care of me"

(United States)

Trip Verified | I had the first time opportunity to travel with my infant in this pandemic all alone with Qatar airways. I would like to really thank Delisha cabin crew attendant who was more kind and treated me like a family member. She was so helpful and caring throughout my 15 hrs journey. She was always watching me if i need anything or any meal is required for my infant and myself. Delisha was doing a great job in taking care of me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChennai to San Francisco via Doha
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Qatar Airways are truly the best at BC"

(Oman)

Trip Verified | I flew Muscat to Doha in Economy Class. Would have preferred if their were less people on the plane, we were jammed in like sardines which was unfortunate given the current situation. However service was good, snack tasty, in flight entertainment excellent. Then I flew from Doha to Manchester in Business Class. Qatar Airways are truly the best at BC. Fantastic attentive service, excellent food and wines, very comfy fully reclining seat. I didn’t want to get off. Big screen in flight entertainment.Really the class leader for Business Class in my opinion.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMuscat to Manchester via Doha
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes