Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2400 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
5/10

"Some good things but nothing special"

(United Kingdom)

Trip Verified | Check in fine. Boarding awful with not enough seating. Early snack a dry egg sandwich but full bar service. IFE poor and hard to navigate. Not a spot on regional rivals. My breakfast meal was cold and soggy. But more drinks served. Cabin crew fine. Toilet was a wet mess throughout. Cabin very cold but nice blanket and pillow. Some good things but nothing special. Never had been in all my economy experiences with Qatar.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDoha to London
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Q-suites are not my thing"

(Sweden)

Trip Verified | Q-suites are not my thing. Even though the screen towards the Isle is nice my seat was so uncomfortable and rock hard and my feet squeezed in tight little wedge in front when you put your seat bed position. Asked when the would turn on the WiFi and the answer was "it's a new aircraft so there is no WiFi". It wasn't installed on a brand new aircraft. But as always the service is impeccable. Also miss the shoe box they forgot when they built the Q-suites!
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePhuket to Doha
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"delayed for 16 hours"

(Australia)

Trip Verified | My flight from Sydney to Doha was delayed for 16 hours because of technical problems. The staff said I'd get my accommodation and transport fees covered but I have got nothing. I had to spend an extra night of layover in Doha and I got no hotel arrangement even though Sydney staff said I would. I would not have taken the delayed flight if I knew U had to suffer an overnight at Doha airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Sao Paulo via Doha
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"super courteous staff"

(United States)

Trip Verified | Travel through Qatar has been very smooth and it was extra special during these times. Very clean airport and aircraft, super courteous staff. Good food and nice choices of meals. The Qatar app is an added bonus. I really like the baggage notifications that reassures the status of your baggage.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Kolkata via Doha
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"the very best business class seat"

(Hong Kong)

Trip Verified | Due to typhoon, my flight from Hong Kong has to be delayed to the next day. They right away informed me via app notification, email, and a phone call (following day business hour). It really put my mind at ease. They changed to an aircraft fitted with Q suite, which is like flying first class. Due to the delay, business class cabin was quite full, but it didn't affect the high level of service. Welcome drinks, pyjama sets, toiletry bag and all. Due to the pandemic, there was no magazines or any reading materials. However, there were printed menu and wine list. Crew wear a face mask. Food was served course by course in generous portion, there was no signs of any cost cutting. Inflight wifi was fast and steady too, only cost USD10 for the entire flight. Qsuite is one of the very best business class seats in the current market. The door gives you an excellent level of privacy. Comfortable large seat with sufficient storage space and comfortable for sleeping position. Throughout the flight crew presence is good, very pro active, they always come around and see if anyone needs a drink or so. A truly wonderful 9 hours just flew by, a very smooth landing. Plane was parked on tarmac, we had to be bussed to the gate. Biz customers get their own bus. Connecting in Doha is a bliss, with security procedures simplified. Fantastic huge Al Mourjan lounge with nice shower facilities and plenty to eat and get a rest. Next flight was on their new 787, fitted with new seats that also come with individual doors! Once again, meal was delicious and plenty, same excellent service all the way to Vienna. It really was one of the top best flight experiences I've ever had, especially after having stayed put for 18 months. It was a wonderful way to come back to traveling again.
AircraftA350-900 / Boeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHong Kong to Vienna via Doha
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"We were so impressed"

(United States)

Trip Verified | We were so impressed with the Q-Suite seats on this aircraft. The flight crew was very polished, professional and polite. The food was not just food it was a cuisine of absolutely delicious choices. From take off to landing we hardly knew we were flying. Qatar Airlines will now be my “go to” airlines when traveling abroad. I’ve already been looking at my next trip using this airline. Two thumbs up!
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RoutePhiladelphia to Dubai
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"all working super wifi"

(Kenya)

Trip Verified | Excellent service, customer centred, professionalism exhibited by the cabin crew, great wine and food selection. Clean and we'll maintained carrier, smooth and comfortable cruise, all working super wifi.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNairobi to Casablanca via Doha
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"food on this flight was really poor"

(France)

Trip Verified | The food on this flight was really poor. Lunch was a tough veal chop in gravy, desert a "gooey chocolate and cherry cake with whipped cream but it was served hard, cold and with a miserly speck of cream. The Qsuite is great of course, but Air France inflight dining is far superior. In flight entertainment is ok, but I don't like movie vision and audio being censored.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDoha to Sao Paulo
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"My experience was the best"

(United Kingdom)

Trip Verified | Have travelled on Qatar Airways several times, and never been disappointed. My experience was the best with Qatar airways. I would always book air ticket directly from the Qatar airways website , rather than aN agent, particularly in this Covid pandemic
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Lahore VIA \DOHA
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"one of the best products on the market"

(Germany)

Trip Verified | Boarding was a bit strange with no clear signage as to where business class was supposed to board. We went to one line but where told they were not boarding yet even though we showed them our tickets. After standing around for 10 minutes we noticed several people going to a separate line and being allowed through, turn out this was the line for business class. Onboard staff were very friendly and set up the Q-Suite for us. Service was prompt with welcome drinks served and orders taken for the meal. For some reason even though the flight departs at 01:45 Qatar serves a light supper instead of a breakfast option on arrival, chose the soup which was really good and then had one of the best sleeps ever on a plane. Qatar has to have one of the best products on the market at the moment and will be my carrier of choice if the route is convenient.
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDoha to Male
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes