Qatar Airways

✅ Trip Verified | Flight was supposed to depart at 17:45 on February 5th from Zanzibar to Doha but it actually departed at 23:30. Around 17:30 after Zone 1 was boarded, we see everyone coming back to the terminal. No one told us why, we were asked to take our seats in the terminal again. After approximately 30 minutes we are asked to go to boarding again. After boarding was complete, the pilot made an announcement telling us that he cannot start engine number 2 and that technicians were on the way. He then proceeded to ask us to get off the plane because they needed to completely shut down and reboot the plane and that it would be very uncomfortable for us to be inside the aircraft when that was taking place. He also mentioned that it would be a lot more comfortable for us in the terminal as we would have refreshments and be able to use the facilities. And so we offboarded and onto the terminal. In the upcoming 4 hours we waited without any information, no update given to us, no one from Qatar was at the gates or in any way present. There was an announcement saying that we will get an update in 30 minutes but that update never came. We asked the airport staff several times and we were told that the staff is on the plane fixing it and that we will get an update. No update came. There was only one shop that only accepted cash for payment. No update about our flight or the connecting flight that we had missed (QR 0161) or about what to do next. We were ignored and the situation was mishandled. No person from QA or airport staff asked us if we needed anything or offered a glass of water or any piece of information. We understand and prefer to be offboarded from a faulty aircraft for our own safety, but they were not capable to offer water for 6 hours.

✅ Trip Verified | Everything I found on this flight was amazing and I was really surprised and impressed the Qatar Airways offered their services during flight. I have no doubt in saying Qatar Airways is the best airline in the world. Qatar will always be my first choice.

✅ Trip Verified | To check in I found the economy class queue was clearing much quicker, they said the business lounge was closed and gave me $70 voucher that no shop in the Sydney airport food court accepted, then they send me on a wild goose chase to find their business lounge in Qatar as no one knew where it was located and was sent on multiple occasions to the wrong lounge. The quality of my food was disgusting with limited options for vegetarians.

✅ Trip Verified | Seats are small. 13 hour flight Montreal to Doha had smaller seats than 45 minute flight Doha to Dubai on the same aircraft A350. That makes no sense. My food was terrible on all flights. Service was mechanical, no friendliness or effort to do more.

✅ Trip Verified | Qatar Airways remains, in my opinion, the best airline in the world for service, delivery and value for money. Whilst the A330 fleet is getting a little old, the on board service remains 5-Star - always warm, always personal and never intrusive. The whole experience from check-in, to lounge, to flight and arrival is exceptional. This is the airline others should compare themselves too as it sets a benchmark for consistent quality, reliability and service in the skies.

✅ Trip Verified | It was a very good experience by flying Qatar Airways. Perfect check in, on time, comfortable seats, on board entertainment and good food served in a very short time

✅ Trip Verified | My experience was at best average, and a disappointment after having such high expectations. I purchased extra legroom in the emergency exit row. When I reached my seat during boarding there was the pillow, blanket, amenity kit, and headphones on my seat. I set them down next to my seat on the floor, as there was no where else where I could have access to them while seated. For take off procedures the flight attendant grabbed all of the items and put them into the overhead storage bin away from my seat. When I was able to get up, I could not even locate all of the items. My food was average at best and staff took so long to collect the used meal trays that passengers were bringing their trays to the staff workstation. My one beef with the entertainment system was that they played the same airline/airport commercial every time you watched a new show. When time my flight arrived in Doha we had to exit using stairs and board a shuttle to reach the terminal. And with all of the other COVID rules on masks and cleaning, why would you pack in passengers on a shuttle bus until it is very full. I sent a fairly comprehensive email to Qatar Airways that highlighted my disappointment, received an automated reply from the airline nearly two weeks ago acknowledging receipt of my email but I have heard nothing back since. Perhaps it is the highly rated business class product that is generating the rave reviews. But as for us coach passengers, I don’t understand how this airline could be number one.

✅ Trip Verified | We want to give a huge thanks to Sofia who was the air hostess of our flight QR21 from Manchester to Doha. Her service was outstanding and she went the extra mile and was very attentive and accommodating. People like Sofia make Qatar Airways different from other airlines. We found that our food in business class in Doha to Colombo, Colombo to Doha and Doha to Manchester was not up to standard.

✅ Trip Verified | Totally professional in every way - Qatar Airways "did not put a foot wrong" throughout. Check-in at LHR were not in the slightest perturbed by the need to call Australia for authorisation due to the transit through Brisbane - they took it all in their stride as if it was a completely normal action they had to perform all day long. On board, the staff were all smartly-dressed and carried out their duties in a calm, professional manner. Their service was attentive and discreet, not overbearing and intrusive. The food was excellent and far superior to my expectations. As a final bonus, their fares were the lowest available for the route concerned. I would certainly fly with Qatar again in preference to a competing carrier.

✅ Trip Verified | Our flights from Cairo to Doha and then onto Miami had outstanding service in the airport and on our flights. The airport was world class - clean, quiet, great shopping, very comfortable lounge (Al Safwa lounge) and informative information desks and personnel. The flights were a wonderful experience - the business class cabins were spacious and serviced by very helpful staff. We were taken care of by Jetiya and Jurgita, who were both attentive and an absolute pleasure. Looking forward to flying with Qatar soon again.