Qatar Airways

✅ Trip Verified | Flew 1st March 2022 on brand new aircrafts, B787-9 and A350-1000, respectively. Flights on time. Ticket purchase, upgrade by miles (2nd leg), ground services, ticket changes went smooth. I had to change a simple economy ticket 4 times. Only once I was charged additional (minimal charge). Check-in in CPH easy and quick getting all 3 boarding passes at once. This, despite I faced steep documentation requirements for final destination beyond Singapore to Papua New Guinea. Their cooperation with partner Air Niugini was perfectly coordinated and a relief. QR respect their elite members on ground as well as on board – for this trip there were no let-downs or real issues – their call centre was excellent, decisional, and cooperative. Lounge experiences: QR uses now the Eventyr Lounge in CPH which is a great improvement compared to the lounges they earlier used. Further, it is situated in non-Schengen area 3 Minutes from boarding gate. The Eventyr lounge is good, likely the best in Copenhagen - but it is still below world class. The best is the views, service, showers, and draught beer presence. Hot food only provides 1 dish while cold sandwiches are more diverse. No champagne and poor wines. They should open the balcony area to reduce greenhouse heating effect of the panorama windows which dominates the entire lounge. In Doha, the Al Mourjan Lounge is back to previous (pre-Corona) standards – lack of beer options are the biggest shortcoming. Good showers and very good relax/working options. CPH-DOH: I was given an exit seat but opted to take the only full seat section available next to the toilets so I could spread out with my things. Free WiFi for 1 hour granted, it worked well. Stewardess(es) were of high quality. Food good and are improving compared to just a few months ago. Sparkling wine (cava) offered in economy. The 2 wines were good. The new beers to replace the Heineken do not really provide improvements as they are also very dull, industrial lagers (Budwiser and Stella Artois). Arrived in Doha well pampered and in a splendid mood. DOH-SIN (night-flight) in business: Embarking in Doha at a remote gate by busses is a bad first impression for a business class ride. The Q-suites in business class are in my view completely overrated. These micro-cabins deprive passengers contact, air and view. Window access poor from those seats forward directed. If one sits backwards oriented, the window access is perfect but the direction is awkward to me. Seats and beds were excellent. The IFE is world class with updated movies, huge selection options, and the best I have ever encountered. Huge soft touch monitors. Smooth travel, reliable airline, flights on time. FAs excellent, 2 kinds: well-trained caretakers and less trained food-bringers. High class dining though without true dinner. The food was good but just “light, cold dinner snacks”. Cold lobster bites dont quite make it. Breakfast better, but merely neatly looking and served than actually tasty. Coffee and tea truly homemade and of high class. Drinks were World-class: 2 champagnes and 6 wines offered – all expensive and of high quality. Bollinger 2006 rose champagne was very tasty and sparkling one of the best I have had for long. One quality beer, Leffe Blonde, was outstanding. Pyjamas and Amenity kit given out.

✅ Trip Verified | I flew business class from JFK to Doha and first class on to Cairo, Egypt and the cabin service was excellent on both legs. Upon my arrival in Cairo I found out that my luggage did not arrive with me. After taking quite a bit of time to file the lost luggage paperwork, I was informed that I would have to return to the airport (one hour taxi ride each way) to pick it up myself. Luckily, the suitcase arrived the next day and I had built in an extra day for sightseeing prior to the start of my tour. It took $100 and 5 hours round trip to retrieve my suitcase. I saved the receipts and submitted them to Qatar for reimbursement - and they will not reimburse me because I didn't buy anything. Apparently if I had bought clothing when I was dead tired after close to 24 hours of travel, they might have reimbursed me. But they didn't tell me this up front. They let me go through the entire process a few times before deciding not to reimburse me. So despite paying for a first class ticket, I had to lose a sightseeing day.

✅ Trip Verified | I used Qatar Airways to fly from Cairo to Houston, the service was great, the flight attendants were very friendly. the plane was the newest model. My overall experience was good from the check in to landing. The crew very nice, the seats are comfortable, good food. I fly economy class and to date this has been my most comfortable flight. I will look for Qatar Airways flights in the future!

✅ Trip Verified | Qatar Airways is the best in the world and I received the best quality service from them. The cabin crew is the number one. If you want to be treated like a friend and cared like a friend, choose Qatar airways.

Not Verified | I was thoroughly pleased with my flight. I really was surprised and had never had such a pleasant experience on an aircraft. Business class was fabulous, great staff, lounge, food, everything was perfect. I have flown to India via other airlines and have always been fairly disappointed. I try and fly business when i do super long haul trips for comfort and to arrive well rested and with less jet lag. Qatar Airways business class is a step above the rest as far as I'm concerned.

✅ Trip Verified | My congratulations to the Qatar Airways staff for maintaining excellence in their service. I would also like to express my appreciation to the Johannesburg Qatar Airways check in staff who handled the check in very well and very professionally. Once all required documents were submitted, I was checked in within a few minutes. I wish to express my gratitude tp the airline crew on both flights for their professionalism, and excellent service and for the excellent meals provided. Everything went well in terms of safe take offs and safe landings. I received my suitcases in Istanbul. I highly recommend Qatar Airways to anyone who would like affordability with excellence.

✅ Trip Verified | We were looked after with great care and courtesy from check-in to disembarkation. The staff were delightful and the food was superb. The seats were very spacious and comfortable. We will fly with Qatar Airways again.

Not Verified | Staff on both flights were amazing and helpful, food was very impressive as well, would fly with Qatar again. Left on time and arrived as per the scheduling, flawless flight.

✅ Trip Verified | We had fantastic flights from Helsinki to Doha to Singapore. The pilot came out to say "Hi" to our son and gave a pin which made his trip. The ground staff was good and knowledgeable. The cabin crew and service was excellent. Top notch service on both of our flights. The food was good too and airplane was nice. Airline of the year 2021 well deserved.

✅ Trip Verified | Flight was supposed to depart at 17:45 on February 5th from Zanzibar to Doha but it actually departed at 23:30. Around 17:30 after Zone 1 was boarded, we see everyone coming back to the terminal. No one told us why, we were asked to take our seats in the terminal again. After approximately 30 minutes we are asked to go to boarding again. After boarding was complete, the pilot made an announcement telling us that he cannot start engine number 2 and that technicians were on the way. He then proceeded to ask us to get off the plane because they needed to completely shut down and reboot the plane and that it would be very uncomfortable for us to be inside the aircraft when that was taking place. He also mentioned that it would be a lot more comfortable for us in the terminal as we would have refreshments and be able to use the facilities. And so we offboarded and onto the terminal. In the upcoming 4 hours we waited without any information, no update given to us, no one from Qatar was at the gates or in any way present. There was an announcement saying that we will get an update in 30 minutes but that update never came. We asked the airport staff several times and we were told that the staff is on the plane fixing it and that we will get an update. No update came. There was only one shop that only accepted cash for payment. No update about our flight or the connecting flight that we had missed (QR 0161) or about what to do next. We were ignored and the situation was mishandled. No person from QA or airport staff asked us if we needed anything or offered a glass of water or any piece of information. We understand and prefer to be offboarded from a faulty aircraft for our own safety, but they were not capable to offer water for 6 hours.