Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2400 reviews
7/10
5 star Skytrax Rating
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5/10

"Catering hit or miss"

(United States)

Trip Verified | Q-Suite Quads. While initially impressive, of two minds. Foot well narrow for a taller person. As suspected, a little awkward if you cannot fully fill up the space (we were an adult family group of "3"). On super long run DOH-IAD, middle aged man placed his elderly father in last seat of Quad then took the window seat nearby and closed the door and went to sleep. Dad became a tad agitated during the night, banging the walls and slamming the retractable "wall" up and down. I took care of my elderly parents so I understand. As cordial as we were, he was probably unnerved by the "strangers" around him. After checking on him, immediately notified an attendant and purser to wake the son so they could change seats. Eventually settled down but not particularly restful. Catering hit or miss (but premium wine cellar). Qatari farmed chicken "leg" (didn't specify that on booking menu) main truly disgusting full of bones and gristle. Turkish Airlines Business catering superior and consistently good. Flight attendants genuinely lovely and warm and enjoyed conversing with them though a few perfunctory and one of us always inadvertently got skipped for breakfast. They always tried to make up for it by preparing a nice plate from what was available but thought the service would be more polished. Would consider flying again if the price were competitive but all agreed, a tad overrated and and underwhelming experience (especially since they are constantly touting all the awards and accolades). Al Safwa First Lounge at Doha-Hamad Airport an oasis with stunning contemporary architecture and design.
AircraftBoeing 777-300 ER / A350-900 / Boeing 787-9
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteWashington to Beirut via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"FAs are plenty, they pay attention"

(Denmark)

Trip Verified | Flew SIN-DOH and DOH-CPH on a new A350-900 and Boeing 787-9, respectively. The flights were on time and aircrafts were new. Qantas lounge in Singapore is good but close early. Referred to SATS lounge which is 2 steps down but still OK. In Doha, The Al Mourjan lounge did the morning job, and I got a nice shower. Boarding in SIN by jetbridge and later in Doha by queuing up and scrambling in bus to the remote aircraft. Was given a full 3-seats section on both flights to allow for stretching out. No dinners nor lunch was served onboard, only a sugarish mini-snack. Drinks offering is meagre, though a sparkling wine is offered in economy. Teas were good. Breakfast sessions prior to landing was good, I had a curry fish with rice. IFE top notch and easy to use. IFE world class, user-friendly, large monitors, touch-screens, plenty of new and old movie offerings, and headsets were provided. These days there is ample space in economy class while business appear almost full. FAs are plenty, they pay attention, though not overly generous with provisions. Recommend.
AircraftBoeing 787-9 / A350-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Copenhagen via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service is amazing"

(Saudi Arabia)

Trip Verified | The airplane was amazing. The food is the best food I ever had in an airplane. The service is amazing and the staff is excellent. The night bag was not really rich.
AircraftA350 / Boeing 787
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteRiyadh to Milan via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"excellent service provided"

(Italy)

Not Verified | We just flew from Milan to Brisbane Australia and back, and we would like to thank the company and all the crew of our flights for the excellent service provided. It was the first time for us with Qatar Airways, and we were delighted by the comfort of the plane and the care given by the crew, which is not ordinary compared to the other major airlines I flown with before. We will be more than happy to travel again with them in the next future.
AircraftBoeing 787 / 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Brisbane via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Very satisfying flight experience"

(United States)

Trip Verified | Excellent seats. Quite comfortable, substantial recline. Adjustable headrest had a decent range of travel. Food was excellent. Crew were cheerful and very polite. Service was great. In flight entertainment was satisfactory, the screens were a great size, movie selection was decent. Left a bit late from Johannesburg, however it was not a Qatar Airways problem but instead there was a gate availability issue. In spite of a tight connection in Doha, we made our flight due to being expedited through security and guided by Qatar Airways personnel toward our gate. Arrived in Chicago ahead of schedule. Very satisfying flight experience.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Chicago O'Hare via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"very happy with Qatar Airways"

(United States)

Not Verified | The airline has very great staff and it is cheap because I went with economy and the seat comfort was so cozy. The ground service was very fast and the food was so tasty. I was very happy with Qatar Airways.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteDallas Fort Worth to Bangalore via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Service was amazing"

(Canada)

Trip Verified | What an amazing airline. I was travelling with my family back home to Canada from Pakistan. Qatar Airways made sure that we have the most pleasant experience with them. My kids were provided with little stuffs toys and coloring books. I was provided with a pack of essentials stuff for my Infant like diaper, wipes, baby powder, baby lotion. Moreover, they even gave me baby food for my Infant which I forgot to request in advance. Service was amazing. Flight attendant are wonderful. Entertainment system is awesome. Food is Delicious. I would definitely rate this the airline 10/10.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIslamabad to Brussels via Doha
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"experience was mediocre at best"

(United Kingdom)

Trip Verified | At checkin the staff said that we had upgraded to Business class for the DOH-MLE route and hadn't paid, so if we were to continue, we would be charged accordingly. This was not the case. When I quizzed how I could possibly have upgraded without paying, they agreed I couldn't have. A very helpful member of staff re-issued our tickets in economy after phoning reservations and after over an hour stood at checkin. No fault of his and he was a credit to the company. On board I felt the staff were efficient but never over-friendly and it was an hour and a half before we were even offered a drink. The whole experience was mediocre at best.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Male via Doha
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"gone above and beyond in service"

(United States)

Trip Verified | Qatar Airways has always gone above and beyond in service but this time I was traveling with my pet. They handled the paperwork for at customs for me. I was given updates during the flight and even during my layover in the lounge, she was cared for - crate cleaned out, fresh water, treats given and she played. The process was smooth at my destination and my flight attendants even came to check on her in baggage claim. The flight attendants give excellent service and have great attention to detail. This is my favorite airline and each step of travel is pleasant due to amazing staff in every area of the journey.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManila to Atlanta via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"I wanted to pay and upgrade my seat"

(United States)

Trip Verified | I wanted to pay and upgrade my seat to one with extra legroom for Doha to Seattle leg, I asked in Chennai Airport and they said they couldn't do it and asked me to do it in Doha airport. At Doha airport they told me it was too late and it cannot be done.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChennai to Seattle via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no