Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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10/10

"express our heartfelt appreciations"

(Malaysia)

Trip Verified | I wish to express our heartfelt appreciations to the excellent caring and professional service of Qatar Airways. On our recent flight on QR 853 on Wednesday 23 March from Kuala Lumpur to Doha enroute to Washington DC My wife was feeling quite unwell coupled with the late night departure. She tripped as she entered the aircraft. The stewardess caught hold of her and prevent her from falling and kindly walked her to her seat. Throughout the flight the cabin crew check on her! On arrival at Doha for our next flight via QR 707 to Dulles, a wheelchair was waiting for my wife at the ramp & she was wheeled to an electrical Vehicle that took us to the boarding Gate for our connecting flight The attention and care by the cabin crew and the ground staff was beyond what any passenger would expect. May I offer my deepest gratitude and appreciations to Qatar Airways and the staff that assisted us during the flight, Qatar Air have our votes for being the most efficient airline.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Washington via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"catered for and always checked up on him"

(Finland)

Not Verified | I have flown with Qatar Airways many times the past year but this time it was my sons first flight abroad. The air hostesses really made sure that he being a toddler, was catered for and always checked up on him. He enjoyed every meal and treat that was given and the variety of movies kept him busy. I feel that being a silver member that my wife and son should receive the same access given to me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCape Town to Helsinki via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"Catering hit or miss"

(United States)

Trip Verified | Q-Suite Quads. While initially impressive, of two minds. Foot well narrow for a taller person. As suspected, a little awkward if you cannot fully fill up the space (we were an adult family group of "3"). On super long run DOH-IAD, middle aged man placed his elderly father in last seat of Quad then took the window seat nearby and closed the door and went to sleep. Dad became a tad agitated during the night, banging the walls and slamming the retractable "wall" up and down. I took care of my elderly parents so I understand. As cordial as we were, he was probably unnerved by the "strangers" around him. After checking on him, immediately notified an attendant and purser to wake the son so they could change seats. Eventually settled down but not particularly restful. Catering hit or miss (but premium wine cellar). Qatari farmed chicken "leg" (didn't specify that on booking menu) main truly disgusting full of bones and gristle. Turkish Airlines Business catering superior and consistently good. Flight attendants genuinely lovely and warm and enjoyed conversing with them though a few perfunctory and one of us always inadvertently got skipped for breakfast. They always tried to make up for it by preparing a nice plate from what was available but thought the service would be more polished. Would consider flying again if the price were competitive but all agreed, a tad overrated and and underwhelming experience (especially since they are constantly touting all the awards and accolades). Al Safwa First Lounge at Doha-Hamad Airport an oasis with stunning contemporary architecture and design.
AircraftBoeing 777-300 ER / A350-900 / Boeing 787-9
Type Of TravellerFamily Leisure
Seat TypeFirst Class
RouteWashington to Beirut via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"FAs are plenty, they pay attention"

(Denmark)

Trip Verified | Flew SIN-DOH and DOH-CPH on a new A350-900 and Boeing 787-9, respectively. The flights were on time and aircrafts were new. Qantas lounge in Singapore is good but close early. Referred to SATS lounge which is 2 steps down but still OK. In Doha, The Al Mourjan lounge did the morning job, and I got a nice shower. Boarding in SIN by jetbridge and later in Doha by queuing up and scrambling in bus to the remote aircraft. Was given a full 3-seats section on both flights to allow for stretching out. No dinners nor lunch was served onboard, only a sugarish mini-snack. Drinks offering is meagre, though a sparkling wine is offered in economy. Teas were good. Breakfast sessions prior to landing was good, I had a curry fish with rice. IFE top notch and easy to use. IFE world class, user-friendly, large monitors, touch-screens, plenty of new and old movie offerings, and headsets were provided. These days there is ample space in economy class while business appear almost full. FAs are plenty, they pay attention, though not overly generous with provisions. Recommend.
AircraftBoeing 787-9 / A350-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Copenhagen via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service is amazing"

(Saudi Arabia)

Trip Verified | The airplane was amazing. The food is the best food I ever had in an airplane. The service is amazing and the staff is excellent. The night bag was not really rich.
AircraftA350 / Boeing 787
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteRiyadh to Milan via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"excellent service provided"

(Italy)

Not Verified | We just flew from Milan to Brisbane Australia and back, and we would like to thank the company and all the crew of our flights for the excellent service provided. It was the first time for us with Qatar Airways, and we were delighted by the comfort of the plane and the care given by the crew, which is not ordinary compared to the other major airlines I flown with before. We will be more than happy to travel again with them in the next future.
AircraftBoeing 787 / 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMilan to Brisbane via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Very satisfying flight experience"

(United States)

Trip Verified | Excellent seats. Quite comfortable, substantial recline. Adjustable headrest had a decent range of travel. Food was excellent. Crew were cheerful and very polite. Service was great. In flight entertainment was satisfactory, the screens were a great size, movie selection was decent. Left a bit late from Johannesburg, however it was not a Qatar Airways problem but instead there was a gate availability issue. In spite of a tight connection in Doha, we made our flight due to being expedited through security and guided by Qatar Airways personnel toward our gate. Arrived in Chicago ahead of schedule. Very satisfying flight experience.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Chicago O'Hare via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"very happy with Qatar Airways"

(United States)

Not Verified | The airline has very great staff and it is cheap because I went with economy and the seat comfort was so cozy. The ground service was very fast and the food was so tasty. I was very happy with Qatar Airways.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteDallas Fort Worth to Bangalore via Doha
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Service was amazing"

(Canada)

Trip Verified | What an amazing airline. I was travelling with my family back home to Canada from Pakistan. Qatar Airways made sure that we have the most pleasant experience with them. My kids were provided with little stuffs toys and coloring books. I was provided with a pack of essentials stuff for my Infant like diaper, wipes, baby powder, baby lotion. Moreover, they even gave me baby food for my Infant which I forgot to request in advance. Service was amazing. Flight attendant are wonderful. Entertainment system is awesome. Food is Delicious. I would definitely rate this the airline 10/10.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIslamabad to Brussels via Doha
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"experience was mediocre at best"

(United Kingdom)

Trip Verified | At checkin the staff said that we had upgraded to Business class for the DOH-MLE route and hadn't paid, so if we were to continue, we would be charged accordingly. This was not the case. When I quizzed how I could possibly have upgraded without paying, they agreed I couldn't have. A very helpful member of staff re-issued our tickets in economy after phoning reservations and after over an hour stood at checkin. No fault of his and he was a credit to the company. On board I felt the staff were efficient but never over-friendly and it was an hour and a half before we were even offered a drink. The whole experience was mediocre at best.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Male via Doha
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no