Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2401 reviews
7/10
5 star Skytrax Rating
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6/10

"flight was good although food not"

(Australia)

Verified Review | Sydney to Amsterdam via Doha. The flight was good although food not especially from Doha to Amsterdam which was terrible (a smaller plane), then on the flight back to Australia on A380 the food was bad as well - the breakfast I chose was cream scrambled eggs - the first time food was cold so the air hostess brought another plate which was uncooked and not eaten, and coffee came out black and cold - orange juice warm and no ice. The staff were lovely but either did not have the training or did not understand to know what I was complaining about.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteSydney to Amsterdam via Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"Service out of CPH was rushed"

(United Kingdom)

Verified Review | Copenhagen to Male via Doha. The business class seat in the middle is very exposed on the 787, however the A350 was a much nicer cabin experience, even though the central overhead lockers are removed, the A350 seemed my more spacious and airy. Food was nothing exceptional, dine on demand is fine in business, however if your to sleep and the passenger opposite decides at 2am to eat, you’ll be disturbed. The pyjamas were a lovely touch, but the rest of the bedding was really poor, think blankets and lumpy pillows. Service out of CPH was rushed and the crew seemed harangued, however on the MLE sector it was much improved, the cabin was half full. I think Qatar crews lack the finesse and professionalism of Singapore Airlines, quite disappointed for my first time with QR.
AircraftBoeing 787 / A350
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteCopenhagen to Male via Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service onboard is fabulous"

(Australia)

Verified Review | Qatar Airways is one of the best airlines I have ever flown with. The service onboard is fabulous. However on this flight to Paris - Bangkok - Doha and then Doha - Paris, I noticed a few things which should be improved. Check-in in Bangkok could be better and more classy. Business check-in was a bit too laid back. In Bangkok, Qatar uses Thai Airways Business lounge. It is a great lounge but some privileges are not accessible to Qatar business class passengers, massages for instance. Onboard, it was great however the selection of wines was better a few years ago. For instance, Pol Roger rosé was a better Champagne than Lanson.
AircraftBoeing 777 and A350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to Paris via Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Superb service throughout"

(United Kingdom)

Verified Review | London Heathrow to Doha. Very good. Check in opened early. No queue. Very pleasant staff. Only 150 pax so three seats each. Superb service throughout. Aircraft was delayed due to air traffic at LHR. But arrived on time. Only disappointment was the food. Not up to the normal Qatar standards. But cabin crew were very attentive. Its the attitude of the crew that make a real difference. Overall a very pleasant experience.
AircraftA380
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLondon Heathrow to Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"A340 had the shortest legroom"

(United States)

Verified Review | Bangkok to Atlanta via Doha. I had 6 meals on this trip, sampled the first, picked at the second and third and just looked at the rest to see if there were any positive changes. Only one time did the attendant came by to pick up used cups, napkins. Since I had a window seat, I did not feel like squeezing past the aisle seat and walking my garbage down to the galley. They were good about handing out water - just not about collecting it. A340 had the shortest legroom I have experienced, my seat back was short and uncomfortable and the bathroom nearest me ran out of water early into the flight. I needed Wi-Fi from DOH to ATL but they did not offer any.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Atlanta via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"only 2 options of lager"

(United Kingdom)

Verified Review | Manchester to Auckland via Doha legs seemed to be older planes, with seats in pairs rather than singles on an angle. Food was okay. I was looking forward to a cold beer but only 2 options of lager which is my last resort. The staff were all very attentive. Return flight Auckland to Doha had same pod set up which was again disappointing. The Doha to MAN leg actually had a newer plane, quieter and with individual pods - significantly better all round. I'm quite tech savvy but their in flight viewing control system remained a mystery to me, I managed to watch stuff but it wasn't particularly intuitive. On the last leg on the newer plane I had the problem of not being able to turn the headphone volume down enough, changing headphone set made no difference. Ended up having to have the headphone half open on my ears to reduce the volume. No one else seemed to have an issue.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Auckland via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"plane comfort is unbelievable"

(United Kingdom)

Verified Review | Flew London Heathrow to Male via Doha. I went to the Maldives on my honeymoon and flying with Qatar Airways felt like a honeymoon of its own. The plane comfort is unbelievable, the staff were helpful and always had a smile. The food was surprisingly good and tasty. There was a variety of TV series and movies available. I wasn’t able to connect to the WiFi unfortunately, but honestly I didn’t really need it.
AircraftA380-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Male via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"The aircraft was spotless"

(United Kingdom)

Verified Review | London to Tokyo via Doha. Checked in on line and choose seat a for both myself and my partner, bag drop at LHR T4 quick and polite security was very quick at 11am on a Thursday morning, was given access to the Skyteam lounge with my oneworld status? Qatar never offer there own lounge to FF but I guess it is advised in the rules. Anyway Skyteam lounge is pretty comfortable so fine. Boarded through gate A6 it was all very quick on to a newish clean A380 seats 31A & 31B on the upper deck.. Departed on time the flight wasn't full so a pretty nice atmosphere on board. Lunch served shortly after airborne was actually very nice lots of drinks offered during the flight with a hot sandwich tra coffee served about an hour before arrival. Had 3 hours in Doha which was a pleasant time visiting the shops onyx lounge and a walk around. Boarding the DOH-NRT flight from D22 via a bus however it wasn't too bad. The aircraft was spotless and strangely almost empty so while we had assigned seats we actually sat where we wanted with all but about 20 seats in the last cabin almost free. Departed on time again once airborne breakfast served quickly. I then slept across 4 seats for 6 hours once awake was offered coffee before I guess pre landing dinner which was okay but not as good as the previous flight. Landed on time after 9hrs 30min the whole trip was longer but much better than my usual BA. I have used QR about 20 times now in both business & economy. Economy upper deck on the A380 is difficult to beat. My first time on the 777-300ER with 3-4-3 seating and pleased it was pretty empty because I can imagine it would be pretty cramped when full.
AircraftA380 / Boeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Tokyo via Doha
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"I wasn't overwhelmed"

(United Kingdom)

Verified Review | Flew Manchester to Seoul via Doha. As a 5-star airline I expected high things from Qatar Airways. Whilst my experience was perfectly adequate, I wasn't overwhelmed. The terminal they use at Manchester Airport couldn't be further from the train station, and Economy check-in was pretty average. Flight and food were fine. Staff quite attentive. Doha Airport looked fantastic but organisationally it was a bit haphazard. Having also flown to Seoul with Lufthansa from Manchester and with British Airways from Leeds Bradford, my only reason to choose Qatar in future would be a cheaper fare.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Seoul via Doha
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"I enjoyed the older 777 layout"

(Qatar)

Verified Review | The standard of Qatar Airways has dropped. On this trip I enjoyed the older 777 layout and entertainment system over the so called state of the art 787-8 which had hard seats that hurt my shoulder with very little privacy. The entertainment system on the outbound flight was ok but on the 787 was very difficult to operate. Food on both flights was less than average, the encrusted chicken tasted awful and even worse was my choice of appetizer on the return flight, the Arabic Mezze which I missed was dropped by the cabin attendant and it was the last one. I had to miss that and even the ice cream was out, I just did not know what I had paid for.
AircraftBoeing 777-300 and Boeing 787-8
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDoha to Hong Kong
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no