Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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5/10

"I enjoyed the older 777 layout"

(Qatar)

Verified Review | The standard of Qatar Airways has dropped. On this trip I enjoyed the older 777 layout and entertainment system over the so called state of the art 787-8 which had hard seats that hurt my shoulder with very little privacy. The entertainment system on the outbound flight was ok but on the 787 was very difficult to operate. Food on both flights was less than average, the encrusted chicken tasted awful and even worse was my choice of appetizer on the return flight, the Arabic Mezze which I missed was dropped by the cabin attendant and it was the last one. I had to miss that and even the ice cream was out, I just did not know what I had paid for.
AircraftBoeing 777-300 and Boeing 787-8
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDoha to Hong Kong
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"cancelled because of technical issues"

(Azerbaijan)

Verified Review | Baku to Muscat via Doha. My flight Baku to Doha at 3:30AM has been cancelled because of technical issues and I was late for my next flight from Doha to Muscat. QA booked me on another flight which departs 12 hour later (even without my approval). Their staff informed me about that just 3.5 hours before original flight departure and that they are can't book me on other airlines flight. Even after I spoke with Duty Officer and explained I need to be at work tomorrow, they didn't help. My original tickets were for Business Class from Baku and First Class from Doha, but when I came to Airport for a flight booked for me, staff issued me Economy Class ticket for my flight from Doha. When I asked why, they said the QA system now shows Economy Class. It took me some time to prove that my original cancelled flight was for First class. I decided to speak with the Manager in Baku airport and she advised me to write to Customer Care. Senior Customer Care Officer said that the only thing they can do for me is issue a USD250 voucher to use in the future and this is the only option she can give me.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBaku to Muscat via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"lost one day of my commitment"

(Iran)

Verified Review | Tehran to Perth via Doha. I had a flight by Qatar Airways recently and fortunately it had done safely as conveniently. But the problem I faced with was the delay of Qatari flight, which caused I lost my next flight. Although the hospitality of Qatar Airways is unique and appreciable, I lost one day of my commitment. The seafood option was requested online but this was stated as not being a meal plan offered.
AircraftBoeing 777-330er / A380-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTehran to Perth via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"2-2-2 instead of 1-2-1"

(Germany)

Verified Review | Munich to Doha. Qatar are using a leased aircraft from LATAM on this flight. The seat layout is 2-2-2 instead of 1-2-1. The entertainment system proved slow/inconvenient and is not comparable to Qatar's own aircraft. The service was very slow and partially disorganized. This resulted e.g. in no drinks being served together with the meal. They have cut down on the menu choices compared to previous flights. Both the starter as well as the main course were tasteless. All in all, this was a huge disappointment.
AircraftA350-900
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMunich to Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"has to be sensitive to Business travellers"

(India)

Verified Review | Flew Chennai to New York JFK via Doha. Business class is really great especially on the Doha to New York Sector. Almost every few seats have a dedicated stewardess who pampers you all throughout the 12-13 hours. My biggest disappointment was they overbooked the flight from Doha to Chennai and upgraded several Economy passengers to Business. I have no worries with that and have been lucky myself several times. However, Qatar has to be sensitive to Business travellers who prefer to travel alongside other serious business travellers and not passengers who are noisy and get tipsy halfway through the flight. Will stop flying Business on Qatar if they don't profile passengers before upgrading them to higher class of travel.
AircraftA330-300 and Boeing 777-300ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMAA to JFK via DOH
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"went beyond expectations"

(Canada)

Verified Review | Johannesburg to Chicago via Doha. Qatar Airways went beyond expectations when dealing with my luggage enroute to South Africa from Toronto with a transfer in Philly. Upon my arrival in Doha, I was called to the gate desk so they could ensure my luggage went on the plane with me. I've never experienced this before with any other airline. On my return overnight flight back from JoBurg, I accidentally left a package in the overhead bin. The manager at the transfer desk personally arranged for that package to be brought immediately from the plane, which was parked far away from the actual terminal building, to me so I could take it on my connecting flight to Chicago. My connection was tight but they made it happen... AND changed my seat allocation so I could have 3 seat empty seats for my transatlantic flight. Every interaction I had during my long 28+hour journeys was exemplary service. Qatar wins my vote hand down.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg to Chicago via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"my itinerary had been changed"

(United Kingdom)

Verified Review | Denpasar to London via Doha. I booked two round trips with Qatar Airways, one for Sept 25 to October 23rd and one for November 5th to Dec 17th. We are Gold Privilege members (only relevant for the lack of care shown for a frequent business class traveller). On October 22nd, the day before my flight, I went online to on Qatar's website to check my seat selection was still valid. I hadn't received any notifications by text, email or via the Qatar app on my phone, yet online, there was a warning box showing that my itinerary had been changed. I had been bumped from the quick connection (1 hour 10m) in Doha onto a flight which left an hour and a half later. My arrival time at LHR would now be 10pm instead of 8.25pm; a real inconvenience for me. As it was Sunday afternoon in Bali, there was no office open to call and ask why the change. I tried the London and Doha offices; both were closed. The flight I had been bumped off was still being advertised online as being available to book, but I could do nothing, so I spent an hour making arrangements involving costly calls to the UK from Bali. I checked in early the next day and asked at the desk to put me back on the original flight. At first, the desk staff said they could not help me and I'd have to speak to the transfer desk in Doha, but once the question of which flight my bag would be checked to, came up (with me refusing to allow it to be on the later flight), they were able to check me on to the earlier flight. I lost all my seat selections with a change of aircraft, and ended up on the undesirable window seats on both legs of the 777-300. The stewardess told me that the aircraft was changed 3 weeks before the flight; again, there was no notification about the change and that my allocated seats were no longer available. Neither of my two legs had internet on board. My arrival in Doha was delayed by half an hour so I had 40 minutes, along with 21 other passengers, to get to the next flight. We made it easily; however, I deeply regret getting onboard for the following: The mystery of being bumped was solved; much of the aircraft's business class section was occupied by a local family along with their appallingly behaved children of various ages. For 7 hours, non-stop, we were bombarded by toddlers running around or screaming to each other across rows of seats, by their staff running in and out of economy trying to control the children, by people swapping seats constantly and by members of the family bringing more toddlers and babies from other cabins to socialise. This wasn't a business class experience; it was being in a creche for a day. The cabin crew were beside themselves with trying to control the situation. A complaint raised yesterday received a reply quoting terms and conditions only, so we will take our business elsewhere.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDenpasar to London via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"nice seat and great IFE"

(France)

Verified Review | Flew Qatar Airways from Bangkok to Doha. Brand new plane, nice seat and great IFE. Its always better to fly on a new plane and the 787 is one of the best plane nowadays. Many movies and a lot of games available on the IFE. We had 2 meals, first a 3 course meal and 1 hour before landing: 1 hot sandwich and a cake.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Flight was excellent"

(United Kingdom)

Verified Review | Check-in at Manchester was excellent, although I'd pre-selected my seat I was offered and accepted a change to a seat in the first row with additional legroom. Qatar use the Escape lounges at Manchester which now has a separate business lounge with hot meal options. The flight was 40 minutes late departing from Manchester and as I only had one hour transit in Doha I was concerned about getting my connection, the cabin crew were very supportive and kept checking the likely arrival time and explained if I missed my flight there was another Bangkok flight not long afterwards, they found out the gate number of my flight and made sure I was the first person off the aircraft. Flight was excellent, seats comfortable even for passengers of my height I've always considered the food on Qatar to be the best with lots of choice a decent choice of entertainment on the video channels. I did make my connection but it was a bit tight. Outgoing flights were on A330 / A340 while returning aircraft's were Boeing 777 / 787. In my opinion little to choose between them although the 787 has the best seating 1x2x1, all aircraft's had been changed since I first booked, not a huge problem apart from having to forever change your preferred seat on the Qatar website. Being able to pre-order your main meal in advance was new although it's only on flights from Doha at present. Outstanding flight crews on all four flights, friendly and attentive to your needs a credit to Qatar Airways. Due to short transit time didn't have time to visit the business class lounge at Hamad International Airport although I did manage a short time there on my flight home. Similar experience at Bangkok, early check-in for flights and fast track through passport control the new Qatar lounge isn't open yet so still using one or other of two Thai Airways lounge noticed they've removed the TV screen since me previous visit which only ever had CNN. Still the world's best airline by far with the finest staff on the ground and in the air.
AircraftA330 / Boeing 777 / 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Bangkok via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"very tasty food and drinks" ** EDITED - TICKET ?

(Germany)

Verified Review | I flew from Salalah, Oman to Frankfurt via Doha with Qatar Airways. The flight to Doha was operated with a A320. It was a very empty flight. There was no entertainment system on board but you had 15 min of free WiFi. They served very tasty food and drinks. The seat wasn't so comfortable because you didnt have much space. The transfer at Hamad Airport was fast. The flight to Frankfurt was operated with a A350-900 from LATAM Airlines. The Services was great but the snack and the breakfast was only okay. There was no WiFi and the entertainment system is not as good as on Qatar Airways own aircrafts. The seats were good and you had enough legroom including a footrest. So all in all it was two good flights but I was disappointed that the LATAM aircraft was not as comfortable as Qatar's A350.
AircraftA320 and A350-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSalalah to Frankfurt via Doha
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes