Qatar Airways

✅ Trip Verified | Paris to Perth via Doha. We had a very mixed experience with Qatar Airways. The outward journey to Perth was excellent - the seating is very comfortable (better on the A380 than the 777), food was great, and there's a good range of entertainment. Changing planes in Doha was easy although a small issue was that the business class lounge doesn't have enough showers to meet the demand, and we had to wait quite a long time. However, our return journey from Sydney on 19 November was a disaster. We were on the cancelled flight that another passenger has posted about, and I can confirm that Qatar's handling of the situation was chaotic. Once finally off the plane, despite being almost at the front of the queue, we had to wait two hours before we got sent to a hotel. We were told we would be called or emailed with details of a new flight, but we weren't, and all through the next morning it was impossible to get through to their call centre in Australia, and all of the others seemed to be closed. Around lunchtime, another passenger I spoke to advised me to check under manage booking on the website; when I did, to my surprise I found I had been booked on a flight via Beijing in less than an hour, and never told. By the time we got to check in, we'd missed that. There were no Qatar staff at the airport, but eventually we did get through to a call centre, and finally got rerouted on Qantas to London. Qatar has made no effort to contact us since - I'd hope they'd at least refund what we spent on phone calls. I understand technical problems can happen, but an airline needs some sort of contingency plan, and a global 24/7 airline really needs a 24/7 call centre.

✅ Trip Verified | Bangkok to Doha. I arrived at BKK 5 hours before my flight departure time and staff at the transfer counter said it was too early and did not want to give me my boarding pass. After I argued with her, she finally gave me my boarding pass. Finally the lounge for us opened before our boarding time. Fortunately, the inflight service was really nice, the cabin crews were all really friendly. Also the food service was really nice.

✅ Trip Verified | London to Sydney via Doha went without hitch and I was happy with the seat, service, lounge etc and would happily have given a 9/10 rating for this airline. However, on the return from SYD to LHR there was a technical problem with the aircraft and after sitting in our seats for two hours the flight was cancelled due to the 11pm curfew at Sydney airport. Total chaos as we had to re-enter immigration, reclaim baggage and pass through customs eventually ending up in the check in area with only four staff members attempting to deal with all 450+ passengers and no separate queue for business and first class passengers. After waiting in line for two hours I was allocated a hotel room and told that Qatar Airways would contact me by telephone with details of onward journey. Finally arrived at hotel at 2.15am. By 10am the following morning I had heard nothing and was due to check out of hotel by 11, together with other passengers who had heard nothing. Numerous calls to the number given for the airline were unanswered and I eventually decided to check my booking online and found that I had been re-booked on a Qantas flight leaving that afternoon. I made my own way to the airport and checked in with no problem but to date, now ten days later, I have had no communication from Qatar Airways. I appreciate that there can be technical difficulties but the total lack of customer service is not what one expects from an airline.

✅ Trip Verified | I flew from Doha to Guangzhou, business class service has been downgraded comparing with last time I flew Qatar. The new sandwiches bar at Al Mourjan lounge is very good but the same moment they stopped the a la carte menu on the second floor restaurant, it is now a self service buffet, but previous restaurant was unique among all business class lounge. Yes they offer a pre flight booking service, but this is not the book to cook service. Only selection is from the menu of the given flight. On my case, there was not any dinner served, only a sandwich selection, so I had sandwich on the lounge and then sandwich on the plane. Last time I flew a year ago, with the same flight, there was full dinner service. There were not pyjamas on my size and they gave me the biggest they had, a medium/large which I did not use. At least the personnel and the chief crew member were very good. Very efficient and provided very good service beyond expectations, so I have to congratulate them and the airline for their training.

✅ Trip Verified | My husband and I recently had the pleasure of flying with Qatar Airways from Melb to Oslo and London to Melbourne with a 2 day stopover in Doha. I have enjoyed flying economy with Qatar before but this was the next level, Business class was superb in every way, very comfortable seat and settings with ample storage. The service was excellent with a great selection of food and drinks available both to the seat and at the onboard cocktail bar. Very much looking forward to our next trip with Qatar Airways!

✅ Trip Verified | Melbourne to Oslo via Doha, returning from London. I flew on 3 different aircraft with Qatar's business class product and all were consistently amazing. My wife and I flew on the A380 from Melbourne to Doha, the Boeing 787 onto Oslo and A350 out of London before connecting on the A380 back into Melbourne. The 787 was the smallest of Business class but this did not impact the standard or level of service and the seat layout of 1x2x11 is almost identical to the other aircraft. The A350 is about double the size and the A380 would be double that again. 3 out of our 4 flights were overnight and therefor we were able to utilise the lay flat beds, pajamas and noise cancelling headphones to their full advantage. The cabin crew are happy to convert your seat into a bed whilst you get changed in the bathroom. Branded amenity kits are provided. The a la carte menu on all flights was different and you have a wide range of beers and spirits along with a comprehensive international wine and champagne list. First and Business class passengers have the option of boarding first and can enjoy a glass of bubbles .. or two before take off whilst the rest of the plane boards. The A380 also offers the inflight lounge or bar that is for use of First and Business passengers - it allows you a separate space to socialise. There is an impressive cocktail list and a variety of canapes and snacks available too. I can honestly say that I have never experienced such a comfortable flight and the 14 hours to Doha and further 6 hours to Europe went far too quickly. I didn't want to get off the plane. Onboard wifi is available too - 15 mins free or more at a cost if required. The entertainment on board was great and I didn't run out of things to watch or listen too.

✅ Trip Verified | Doha to London. I have flown in Qatar business class cabin before but this is the first time I flew with the latest business class cabin in the Boeing 787. The seat is excellent with ample storage. I managed to take a nap in relatively 'short' long haul flight. The lighting and temperature were good enough to let me taking my nap. There were a lot of options for the IFE and the quality of screen was excellent. The food was also great as always. The service from the crews from the start of journey until the end of the trip was above average. I think they deserve to be the best airline.

✅ Trip Verified | Barcelona to Hong Kong return via Doha in business class, and I decided to add my children to the trip (to travel in economy class) about two weeks before the departure. Qatar Airways website would not sell me a ticket for them, so I called their call centre and they were happy to sell me two return economy tickets for my 4 and 7 year old. On arrival at check in at Barcelona the staff realised that the tickets I had been sold for the children were illegal because the younger of the two children was under 5, which they told me is the minimum age on that airline for travel in a cabin separate from the parents. As the flight was leaving in two hours I was offered two alternatives: to downgrade myself to economy with the children with no compensation, or pay the airport upgrade price for them to travel with me in business, which I did because the staff at BCN believed Qatar would refund me as the mistake was theirs. On the return trip from HKG the check in staff had no problem with the children travelling in economy and me in business and the return trip was far easier. I was astounded by the mistakes and three months later, Qatar is still refusing me any refund or any form of compensation for the money I was forced, apparently needlessly, to spend on the outward journey so that the children could travel with me in business class. I am shocked at the inconsistency between its rules applied on check-in in Barcelona and Hong Kong outstations.

✅ Trip Verified | Dallas to Colombo via Doha. Checking in at DFW the service of the ground crew was average they were taking customers pretty slow on economy class, The cabin and seats were clean and spacious (a little cold when I got in but got heated up quick). The flight attendant crew was super nice and friendly, mainly missed on board wifi. The inflight entertainment system was pretty decent, a bit slow.

✅ Trip Verified | Singapore to Barcelona for a wine conference together with my partner. Flight departure from Singapore was delayed of 1 hour and soon as we landed in Doha, we were redirected to Prague and then from Prague to Barcelona, arriving with a 4 hour delay. My connection from Doha to Barcelona was rescheduled departing 1 hour 30 minutes earlier and nobody informed us. My flight out of DOH was supposed to depart at 2.05am (we landed in DOH at 1am) so time to be short connected. We were not offered an upgrade, or use of the lounge to have a rest.