Qatar Airways

✅ Trip Verified | Manchester to Bangkok via Doha. Qatar Airways are absolutely fabulous! I'm so glad that i discovered this airline. Noticeably better than other airlines i have flown with. Booking process is the best it could be. Ground service is very efficient and courteous. Boeing 787 and A380 have comfortable seating (more so on the A380) and the onboard food i always enjoy. Crew are polite and friendly. I hope they remain in a price range that i can afford so that i can continue to fly this airline on my annual two holidays.

✅ Trip Verified | Melbourne to Geneva via Doha and Marrakesh to Melbourne on return. Despite good ground service in Geneva and Marrakesh, service was shocking in Qatar. Despite arriving into Qatar from Melbourne with an hour to spare we were not able to board the flight due to their systems. Continued confusion at the airport (after queuing for 20 minutes) meant we were told 3 times we would make the flight, only to be told in the end that we could not. They did re-route us via Geneva and London to Edinburgh, but then there was not enough time for the required connection (this was always going to be impossible). So again we had to re-route, this time via a different London flight and on to Aberdeen instead. Our 22 hour journey ended up being through 5 airports, 42 hours long and we didn't manage to have time for one lounge due to all the continued queuing and waiting. As a shorty (5ft 1) the headrests are badly designed. They push my head forward uncomfortably as they don't go low enough. At least the staff got me extra blankets to sit on, which really did help my neck a lot but was not the comfiest for my bum. There is no foot rest, again a problem for me being short. I tried to use my own Bose headphones with a 2 pin adapter as I do on most flights but with only 4 volume settings and the volume down to its lowest it was unbearably loud. I asked for a headset and got through 4 headsets, not one worked properly. One ear only would work on 3 pairs and with the other it was a robotic sound and I could not hear properly. I ended up using my own headphones but only half on my ears. My handset flashed the entire journey which was very offputting. They tried to re-set it 3 times, but it did not help. For one of the legs I was in an exit row and the handsets are next to your hip which meant I kept pressing the buttons without meaning to, interrupting my movie by randomly selecting a game for example. Food and drink I cannot fault - probably the best airline food I've had in economy. Cabin staff service: was much better than ground staff, very amicable and helpful.

✅ Trip Verified | Dallas Ft Worth to Colombo via Doha. Boarding was chaotic staff at DFW were shouting at passengers trying to get them into correct boarding zone. The inbound plane arrived on time but we still left close to hour late. Crew was professional, friendly and proactive. Catering was poor with the exception of soup which was excellent. Food was not heated enough or did not appear fresh. The seat on this Boeing 777 has no privacy. Even with eye mask you can still detect seat mates IFE screen. Pajamas and slippers were nice touch and good quality. Blanket and pillows high quality. Crew kept toilets clean throughout flight. Landed late and parked at remote stand. Transit security was easy at Doha. Lounge is beautiful but signage inside was poor. Odd that the main showers are located behind the dining area. Had to ask staff several times for location. Doha to CMB left on time. Regional business class seat on A320 was fine for five hours to Colombo. Again the crew was outstanding, very professional and friendly. Catering was much better out of Doha.

✅ Trip Verified | Flew Qatar Airways from São Paulo to Athens via Doha. Boarding took place on time and in an organized manner. The aircraft has economy class seats more comfortable than most companies. The food served is of good quality and the service very friendly. The bathrooms are cleaned constantly, which is very important for a 15 hour trip. I really enjoyed the trip.

✅ Trip Verified | My first trip on Qatar Airways flying from Hong Kong to Vienna via Doha, heard a lot of wonderful reviews about them, and my were they true! It has been such a long time since I came across an airlines who did everything right and beyond. QR in my opinion, was excellent, and deserve all the critical acclaims. 4 flights with them, crew and catering on all flights were wonderful. Very consistent good service, my Sapphire status with MH was recognised and acknowledged. Between HK to DOH route, an A350 was deployed, a new beautiful aircraft, very comfortable seat which turn into flat bed. Between DOH to Vienna they use B737, it was just equally as comfortable. Nothing was compromised at all. The transfer in Doha was very smooth and easy, I loved their beautiful and spacious lounge, truly a place to relax. At the end of the last flight, I came to the conclusion that, I have finally found an airlines which really deliver high quality service, and really liked after their premium customers.

✅ Trip Verified | Flew Miami to Mumbai via Doha. There's little wonder why Qatar Airways keeps winning awards. From the check in process to inflight service to their premium lounges, I personally haven't experienced a better airline. The inflight experience is definitely what separates Qatar Airways from the competition. The cabin crew never stops working and it's the clichéd "service with a smile".

✅ Trip Verified | New York JFK to Doha. Qatar Airways third party ground handlers at New York JFK are useless. They do not follow any boarding method, creating chaos on the ground. On this flight they ran out of all menu options for the meal service. The arrival in Doha was great until reaching a 3 hour queue for passport control. As a transit passenger connecting to another flight it’s a decent airport. Brand new aircraft was awesome, providing lots of room - definitely book this aircraft in future if flying Qatar.

✅ Trip Verified | Doha to Houston. Qatar's business class service is always good, seats on 772LR could use updates, pillows in J class could be of better quality and the new PJ's don't come in XXL size. The ground handling service and baggage delivery at arrival in Houston is unacceptable, crew bags were delivered first followed by mostly economy class bags and then business class bags. I don't understand how difficult it is to take care of business class customers. Inflight product is great in the premium class. The lounge Qatar uses in Houston not so great and don't understand while they don't use the BA lounge.

✅ Trip Verified | Doha to Athens in January 2017. Smooth transfer through Doha Hamad and on time departure. Only downside was use of transfer bus from gate to aircraft instead of a bridge. Food quality and flight entertainment were excellent, as well as choice of beverages (soft drinks, and juices - not interested in alcoholic drinks as I do not consume them!). During the flight a problem arose with the passenger at the front fully reclining his seat. In spite of my polite requests not to fully recline, he became rude and we started arguing. Cabin staff intervened, first with no success, as the guy became abusive towards me and my wife. The head of cabin crew then intervened successfully. We started talking and explained to me airline procedures relating to this sort of situation. At some stage he held a briefing with cabin crew on all flight events and relevant procedures as well as closing the day. I submitted a written commendation regarding cabin crew professionalism on handling of this sort of situation. Really amicable - well done!

✅ Trip Verified | Doha to Dubai in January 2017 on business with my wife. Had a fairly smooth transfer at the Hamad International in Doha. The departure gate was a considerable distance from the gate of our arriving flight but signage was clear and using the walkways provided got us to the departure gate on time. Departure on time, welcoming staff quite clean aircraft for a short flight of about an hour. A very tasty chicken sandwich was provided and beverages. In-flight entertainment was on and could be used. I had my own headphones which I did use! A very pleasant airline I would recommend.