Qatar Airways

✅ Trip Verified | Singapore to Berlin via Doha. The ground service in Singapore were not up to the standard I expected. Food on board, I understand that there is limited choice. However the system serving food is weird, I was surprised being in the middle of the plane and finding out that the row behind me was served 40 minutes before me. So at the end as the last people who were served we didn't had a choice of the food. The cabin crew were nice, polite and friendly. They tried their best even if the company didn't provide them enough of tools to make their work excelent. The last issue was getting back my bag. I was in shock when i get my suitcase damaged. I went and reported it right away, I got report and everything was alright. At Tegel Airport I was informed that i have to call company DOLFI that works with Qatar Airways to solve the issue. That's what i did and here i got another suprise! Lady on the phone told me that she can't help me i have to contact airline. I did as she said, customer service informed me that they don't deal with this kind of cases and i have to contact airport crew. Again nice airport manager send me back to DOLFI. And finally everything ends here after 1 month. The issue of suitcase was solved, however it was such a poor service, staff in DOLFI is not informed about their duties, which cause misunderstanding. I'm happy everything ended well. Qatar Airways rectified their mistake and I got new suitcase in similar color.

✅ Trip Verified | Karachi to London via Doha. Left Karachi on time at 4.05 am to Doha. Aisle seat allocated, 30 mins into flight a child started screaming and continued throughout. Cabin crew did nothing nor did the parent and passengers complained. The plane was not full and I found a seat near the rear of the aircraft in the end. Breakfast served was poor and lukewarm. Doha to London Heathrow left on time. Plane was full, again an aisle seat, legroom OK for a tall person but aisle was very narrow as Qatar has a 3-4-3 configuration on Boeing 777. Another breakfast served, a mushroom and leek fritatta. Neither the lady next to me nor I could find any mushroom, bland and lukewarm. Arrived on time after prolonged stacking over Heathrow.

✅ Trip Verified | London to Lahore via Doha. A380 to Doha then Boeing 787 to Lahore.Both flights on time. Seats on aisle, reasonable leg room. Cabin crew efficient and pleasant and meals were OK for Economy. Transfer between flights at Doha is always good and easy. Arrival in Karachi is less organised-slow and crowded

✅ Trip Verified | Chicago to Doha. I saw the ticket agent physically deflate when my large piece of luggage came in under the weight requirements. Their luggage handling is infuriating. The 10 across seating in the 777 economy is offering narrow 17" wide seats. Seat recline is better than most, which can cut both ways - comfortable for sleeping, but if the person in front of you reclines the entire flight, you won't have room to work on your laptop. That doesn't matter much as the 777s don't have wifi. The entertainment choices are excellent, but the screens are old, tired, unintuitive, and not particularly responsive. The flight tracking maps are useless, flashing from a screen showing an ad to a screen showing the pitch of the aircraft, to a sparse map written in only Arabic. To give credit where it's due, they mostly nail the food. Three entree choices, and enough on your tray to constitute a meal. If you're used to US airlines, you'll be pleasantly surprised at the amount and quality of food provided. Finally, the connections at the Doha airport are a special kind of punishment, it's a massive facility filled with every high end retailer in the world. I wouldn't go too far out of my way to avoid Qatar Airways, but they've been gliding on their grammatically painful world five star airline motto for far too long.

✅ Trip Verified | London Heathrow to Islamabad via Doha. My father passed away following a brief illness in Pakistan. So I had to move fast and glad to have chosen Qatar Airways. They were incredibly understanding and went above and beyond to take me over and back in time. Excellent service through and through. I hope that Qatar Airways can maintain their absolutely brilliant standards, they really value their customers regardless of anything else. Well done to all staff.

✅ Trip Verified | Tbilisi to Kuala Lumpur via Baku / Doha. The staff both on-board and ground staff were very helpful and nice. I had very short connection in Doha (just 45 minutes) and the staff was very helpful. Despite this short connection, everything went really smoothly, we didn't even have to run in Doha airport and when we arrived at the gate, the ground staff even thanked us for making to the gate on time. I never enjoy the food during flights, but Qatar served unexpectedly high quality food. I felt like I was having dinner in the high quality restaurant. The meal was very tasty.

✅ Trip Verified | Flew Qatar Airways from Venice to Bangkok via Doha. Fast and friendly check in at Venice Airport. Lounge rather basic. Flight on the A330 was comfortable with decent food and service. Doha lounge as always crowded during morning peak hours. Waiting time for a shower about 1hr. Next sector on the gorgeous A380 was great. Large business class cabin and lounge area very comfortable. Service and food as always top notch. All flights on time.

✅ Trip Verified | Marrakech to Doha. Qatar Airways is very uneven, it sets standards with things like the Qsuites and with frequent outstanding service, some flights below average. Marrakech to Doha had the type of cabin crew for which US and low grade European airlines are better known. Doing the minimum, serving a meal in a totally indifferent way, then disappearing behind a curtain not to be seen for the remainder of the flight. The bar counter at the back of the Business cabin was left depleted and dirty, not once in over 4 hours did the crew check on passengers and enquire about drinks. Only during the last hour or so did they reappear to offer, unenthusiastically, drinks or snacks. The food was good, but with a service expedited as quickly as possible (the cabin was full or almost). The wines have recently taken a dive for the worse.

✅ Trip Verified | A most unpleasant check in experience at London Heathrow. Very bad attitude from their check-in staff, no welcome at all or reply to my greeting, I asked politely the baggage limit to be barked that it's 1 piece, and no reply when I politely stated that I was after the weight limit (I still don't know the weight limit, my baggage was 25kg so above that). The check-in girl sat staring at my passport for 4-5 minutes, then asked me if I had any other ID. Then with passport in hand she kept reaching for the phone and dialling numbers, without telling me what was going on. This was at 6am, she eventually got hold of her supervisor who came over and said the visa was fine. Any questions I asked where answered with "Thats just the way it is" again and again. Eventually they checked me in, but they were so rude, I don't understand why they were unpleasant. It was the strangest of experiences, in a bad way. In over 20 years of travelling this was the most unpleasant check-in experience I have had.

✅ Trip Verified | It was a 16 hr flight from Doha to Miami with Qatar Airways. In the middle of my flight I had a serious headache and I informed one of the flight attendant, she informed her supervisor and they took really good care of me. They kept checking on me to see if I was ok even when I was leaving aircraft. An excellent experience.