Qatar Airways

✅ Trip Verified | New York to Dhaka via Doha. We decided to travel by Qatar airways due to the reviews in Skytrax and I'm glad i made this decision. This was my first time traveling with Qatar airways and i really enjoyed the travel. Their staff service was good, the plane was nice. One thing i really have to praise is their time, we did not have to worry about getting delayed. we traveled by Emirates before and the experience wasn't very pleasant. Qatar Airways is a very amazing airline.

✅ Trip Verified | Doha to Atlanta. When checking in in Atlanta despite telling the agent we were going to stop in Doha she checked our bags to Kathmandu. The agent had to have her supervisor correct the error. The same happened in Kathmandu despite my very clear instructions that we were going to Doha. When I saw that incorrect bag tags had been printed she was quite rude telling me that I should have told her that we were only going to Doha. Doha airport has been built to a very high standard, there is a train to take passengers to the gates, however arriving passengers must walk to the terminal. Admittedly almost everyone on both flights into Doha were in transit. We were not. The passport process was very poor. At least an hour wait on both occasions. There are 36 immigration gates, of which no more than five were manned. After the first stay in Doha we found the check-in process for our flight to Kathmandu relatively simple. I'm OneWorld sapphire member, and the process worked OK. Qatar Airways has a lounge that permits entry to OneWorld members and we were able to enjoy a breakfast before joining the flight to Kathmandu. After the second stay in Doha we had to checkin at a special area for passengers travelling to the USA. We later learnt on return to the US that our miles from Doha to Atlanta did not appear in our AA accounts. Of the 45 minutes we expected to have in the Qatar Airways lounge to have breakfast we had just 20 minutes before we were called to the gate. Passengers with computers or iPads were sent to a special security area and devices checked and placed in sealed plastic bags which could not be opened until on board the aircraft. My wife's iPad is in a very tightly fitting leather protective case. The security people insisted that this had to be removed which proved very difficult. The leather case was never examined and just returned to her, so what that proved I have no idea. All this additional security meant that the flight departed Doha late and in turn arrived late in Atlanta. The food on Qatar Airways is very basic. I was unimpressed with Qatar Airways and next year when we visit Bhutan we will use a different OneWorld carrier.

✅ Trip Verified | 25 hour delay and no compensation. I have been flying with them for 10 years and I'm a part of the Privilege Club Program. Due to technical problems, my flight from Jakarta to Warsaw via Doha was delayed, so I was redirected to Brussels but Qatar Airways forgot to book me the further flight to Warsaw, which led to my 25 hours late arrival in Warsaw. My destination was Poznań, I had to change the ticket 3x and pay the extra costs. In Brussels, representatives of Qatar Airways told us that all costs associated with our travel will be compensated by Qatar Airways. After describing the events and sending them to the given address, they advised that the Regulation EC261 is not applicable, and does not apply to Non-European Carriers' flights to the EU.

✅ Trip Verified | Return flight to Copenhagen via Doha. Really impressed with the lounge in Bangkok, quiet, clean and excellent service. Qatar A380 business has to be my favorite aircraft, so quiet and comfortable. Boeing 787 to Copenhagen was full, I don’t like this cabin compared to that of both the 380 and 350 - I feel you are more ‘exposed’ even though it’s the same seat and the 787 is by far a noisier aircraft. One area where Qatar needs to improve is the food, it was abysmal on both sectors, the offering from Doha was disgusting. The crew were fine, but I find few crew engaging until the end of the flight where they ‘have’ to ask if your flight was enjoyable, it seems staged.

✅ Trip Verified | Melbourne to Dublin via Doha. Booked flight that morning due to family emergency, couldn't afford any delays. Well 52 hours later I arrived in Ireland. QR905 delayed due to mechanical ex Melbourne, no info from QR, relied on Qantas lounger updates, probably a visit from uniformed QR staff to lounge would have been in order, finally boarded 3 hours late which meant missed connecting flight to LHR. QR had me overnighting in hotel to take direct flight DOH-DUB next day, however after much debate with ground team they put me on another flight to LHR 6 hours later, which that ended up delayed, would have missed connecting flight to DUB so full circle and I went to hotel and took direct flight next day. Transfers all arranged and voucher for meals, can't fault the disruption service. Service on MEL -DOH was average, no interaction from the male FA. Service can border on robotic, very impersonal. Seat comfortable, like the lounge behind business class, great place to stretch out. I found the cabin too hot,Wifi very slow and patchy, the free MB goes in seconds. Flexible airfare so premium price paid. QR still far superior to majority of other airlines, just need to improve the ground staff support, will continue to fly with them.

✅ Trip Verified | Johannesburg to Houston via Doha. Ground Crew not friendly. Allowed 2 suitcases at 23kg and one carry on. We only had one checked baggage and one carry on each, so below by one checked baggage. Because my CPAP bag was temporary on top of the Carry on they wanted me to pay extra. I explained that I can take my Medical bag off and an argument by the staff started. Eventually a Supervisor intervened and commonsense kicked in. The crew onboard were far from friendly except for the JNB to DOH that flight was as all flights should be, friendly and with good friendly service. Entertainment screen was only 8 inches away from my face. Most of the time my entertainment system didn't work by the Touch Screen or by the Hand Control. Main food meal was tasty and good but snack food tasted awful. Water was regularly offered throughout all flights.

✅ Trip Verified | Frankfurt to Ho Chi Minh City via Doha. This was a pleasant trip with Qatar Airways. All the cabin crew members were friendly and attentive. Plenty of drinks were offered, and when we asked for anything the crew went the extra mile to fulfil our wishes. One of our B773ER planes and the A330 still had the old Oryx One entertainment system with a low-resolution screen - the newer entertainment systems on the other planes were excellent! Especially the flight in their B787 was very comfortable, even in economy class. The A330 cabin was rather dated, they should retrofit these planes with newer seats. The food was excellent compared to other economy products. Transfer in Doha was smooth. The only issue on this trip were the rude and incompetent local airport ground staff at SGN who conducted check-in for Qatar Airways: they enforced the weight limits for baggage down to the last gram, as strictly as for any low-cost carrier. I can‘t imagine Qatar‘s own staff to be that stringent on weight limits.

✅ Trip Verified | This was my first long haul economy flight in a decade. After been fortunate enough to fly in the front quite often I was on a money saving effort and so did London Heathrow to Sydney return via Doha in economy. I scored a great fare in their annual January sale. I found the service was very good on all flights. I was in the upper deck economy cabin at the back and found the crew to be pleasant and also very responsive whenever I asked for another drink. The legroom was about as good as it will get in economy, which is to say it wasn’t complete torture. It’s up there with the best. The inflight entertainment was sufficiently diverse to occupy me for four long flights, with a mix of older and very new releases. I’d say one of the better systems. Oneworld sapphire and emerald members are treated as second class citizens. Staff were falling over themselves for a QR silver member (OW Ruby) on one leg of my journey which I found odd. This was until I realised that in Doha if you fly economy you don’t have access to the regular business class lounge but a second tier lounge. Having experienced the Al Mourjan lounge previously I can say the Qatar business class lounge is less superior (think run of the mill AA lounge in the US). Overall the experience as a Sapphire or Emerald member doesn’t matter to Qatar. I had heard that upper deck economy is reserved for premium fliers - this is incorrect. You will get first dibs on the seats, but then it’s open season once online check-in opens. On my DOH-LON flight the lower deck was a third full whilst the upper deck was 3/4 full. I found the food revolting, particularly noteworthy was a chicken biryani from DOH to SYD. But it’s economy so you get what you pay for I guess. Overall I would definitely pay for Qatar in business class, but an indirect route in economy is not something I’ll be seeking out again. No matter how you dress it up economy is economy.

✅ Trip Verified | Barcelona to Melbourne via Doha. Plane, we have now flown twice on 787’s and each time it has been a disappointment. The seats feel cramped and narrow when compared to the A380 which is flown in the second leg. The entertainment system is difficult to navigate and the volume is particularly difficult to control. The seats are difficult to move from reclined back straight. 5/10 Service was ok but not at the top of the market when compared to Singapore, Cathay or even Qantas. I wished to change the food order for the children but the hostess made only a brief attempt to find alternative meals and then never came back to let me know definitively that no meals were available. 5/10 Food: Very average meals, serves are small and generally would advise steering clear of European style meals. Indian meals taste better. 5/10 Overall disappointing compared to competitors.

✅ Trip Verified | Copenhagen to Bangkok via Doha. These two flights had both good and bad. Copenhagen to Doha, the seat on the 787 is far superior to that of the old style seat on some 777. However the food was bad , the chicken was inedible and the crew were noisy in the galley. The lounge experience in Doha was again, exemplary. The staff are so friendly and the waiter service and a la carte menu impressive. Boarding for the BKK sector was a bit of a scrum, they could make the priority lane more prominent. It was literally a case of pushing through passengers trying to board. Doha-Bangkok sector and the crew couldn’t have been more different from their colleagues on the Copenhagen sector. For such an early morning departure they were friendly and had a genuine warmth. Food was much better, supper was delivered speedily after take off, and the pancakes for breakfast were delicious. The one thing that lets down QR on the old 777 are the seats, it was uncomfortable to sleep on, but I was so tired I managed a few hours. All in all though a much more positive experience than my previous flights with QR.