Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2381 reviews
7/10
5 star Skytrax Rating
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8/10

"friendly and had a genuine warmth"

(United Kingdom)

Trip Verified | Copenhagen to Bangkok via Doha. These two flights had both good and bad. Copenhagen to Doha, the seat on the 787 is far superior to that of the old style seat on some 777. However the food was bad , the chicken was inedible and the crew were noisy in the galley. The lounge experience in Doha was again, exemplary. The staff are so friendly and the waiter service and a la carte menu impressive. Boarding for the BKK sector was a bit of a scrum, they could make the priority lane more prominent. It was literally a case of pushing through passengers trying to board. Doha-Bangkok sector and the crew couldn’t have been more different from their colleagues on the Copenhagen sector. For such an early morning departure they were friendly and had a genuine warmth. Food was much better, supper was delivered speedily after take off, and the pancakes for breakfast were delicious. The one thing that lets down QR on the old 777 are the seats, it was uncomfortable to sleep on, but I was so tired I managed a few hours. All in all though a much more positive experience than my previous flights with QR.
AircraftBoeing 787/777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCopenhagen to Bangkok via Doha
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"One of the best flights"

(Qatar)

Trip Verified | Doha to Paris CDG. One of the best flights I have taken, the service was personal and professional the cabin staff attentive and gracious, the food was good though not exceptional, the tenderloin was overdone for my taste. Arabic mezze was a little bland and needed more lemon and olive oil. The entertainment system was lacking in selection though the movies were up to date but lacked in classics, the TV selection was very poor. The WiFi was OK and the seat on the Qatar Airways A350 are some of the best in the business .
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDoha to Paris CDG
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"the best guest experience"

(Qatar)

Trip Verified | Bangkok to Doha. I've just had the best guest experience in Qatar Airways because of the Flight Crew. She was very kind, polite, attentive and caring. Though all my previous flights in Qatar Airways are well, it was a first for me to experience a service with such sincerity.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to Doha
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"most uncomfortable seat"

(Switzerland)

Trip Verified | Frankfurt to Cape Town via Doha. We had old Boeing 777ER with most uncomfortable seat on both legs. The crew was friendly and attentive, from Frankfurt to Doha even exceptionally friendly and efficient. The food was nicely presented but not many choices. If you like a very rich soup and a nice curry, you will enjoy it. But on both flights we got pretty much the same dishes, a boring and disappointing experience. I tried to sleep on both flights, which was impossible, the so-called flat bed is not really flat in the 777 and is divided in 4 sections, one of the most uncomfortable experiences in last years.
AircraftBoeing 777ER
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFrankfurt to Cape Town via Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not possible for me to get my luggage"

(Australia)

Trip Verified | On a recent flight from Barcelona to Adelaide I had the connection with a layover of 20 hours in Doha. When I went to check in Barcelona, I was told that my checking luggage needs to be checked through to Adelaide and that it was not possible for me to get my luggage in Doha so I could check in to a hotel. Complete nonsense. Such a shame, I generally have found them to have quite good facilities, aircraft and crew.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBarcelona to Adelaide via Doha
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"cabin crew went above and beyond"

(Australia)

Trip Verified | Birmingham to Melbourne via Doha. After leaving a few comments regarding my outward flight from Melboure to Birmingham, Qatar contacted me for further details and ensured me my return trip would be different. Well it was like chalk and Cheese. Everything I was disappointed about on my outward flight was addressed and the cabin crew went above and beyond to ensure I had a awesome return flight. Cannot say enough about Qatar customer service and Cabin crew. A great airline who want to continually improve by listening to customers. I am not a serial moaner and travel frequently to the UK and back. Previously I have experienced poor service with Emirates and followed the complaints/comments procedure. Still waiting for a reply over 2 years ago, which shows clearly the difference between these two airlines.
AircraftBoeing 787-8 / A380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Melbourne via Doha
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"FAs are excellent – world-class"

(Vietnam)

Trip Verified | Kigali to Ho Chi Minh City via Doha on 27-28 Febr. 2018. Punctual flights, uneventful. 3 hours scheduled additional time delay avoiding overflying Saudia Arabia. FAs are excellent – world-class. Annoying announcements – many of them superfluous. They continue their charity propaganda for Educate a Child – that really puzzles me. How naïve are we passengers to blindly support financially some glossy outlayed institution without providing neutral facts? The 2nd flight left 02 a.m. and did hardly have any food for business class. No real hot dishes – no fish, no meat, only cold piece salmon was offered. They offered a beef filet which was only a spoon of rice with some shredded meat in a heavy brown sauce. No chilli, no fishsauce, no ginger, no icecream, no nothing. I was only saved by an alert FA who managed to secure me a reasonable meal of fish from economy class. Never experienced this before when travelling in business class. Seats in these A330 aircraft are lie flat but narrow that your feet are squeezed if stretching the legs out into a tiny hole under the seat in front. Paid by far too much for this ticket. However, luggage and lounge access functioned well.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKigali to Ho Chi Minh City via Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Thanks for the great trip"

(Canada)

Trip Verified | Boston to Bangkok via Doha. I found bathroom a bit larger then north American planes. Service was great. To be honest I only had less then hour after landing in Doha to catch the next flight to Bangkok, I could not believe it luggage arrived to. Great service. I really liked the flight crew member who did the announcements from Boston to Doha he was cheerful and you could hear him. The flight into Bangkok was different. He could give lessons on the announcements. But I would definitely recommend the airline, food good, service good I was impressed. Thanks for the great trip.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoston to Bangkok via Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"nearly 2 extra inches on most airlines"

(Australia)

Trip Verified | London to Melbourne via Doha. I found an excellent fare with Qatar so I had to give them a go. My flight from London was delayed by nearly 2 hours, however when I checked in I was offered to be moved to the earlier flight (which was about to board). I accepted and for my troubles I was given an exit row on my first flight and an entire row to myself on the second. Qatar economy has nearly 2 extra inches on most other airlines and you can tell. As someone who is only 5ft 10 I had more than enough room on the second leg. Service is generally very good, however the food and drink selections are a little basic compared to Emirates, offering only Red label scotch, Smirnoff vodka and Beefeater gin. Food was just okay. The IFE was good, without being great, offering largely B-list films with 2 or 3 blockbusters. Qatar offers 10 minutes/10mb of free WiFi which is basically enough to check your Twitter, then 30 minutes for $6USD. It's a nice touch, but very steep compared to Emirates flight long Wi-Fi for $1USD. Overall, if bad scotch and average movies don't bother you, Qatar is for you. Easily my new second favourite airline.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Melbourne via Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"made people wait for 5 hours"

(Canada)

Trip Verified | Islamabad to Montreal via Doha. While there is always a risk of delayed flights & connections in long haul flights, it is the way tough situations get handled that set an airline apart. Qatar Airways did an emergency landing in Moscow (a person onboard was sick) on my flight from Doha to Montreal. What ensued was a comedy of errors. They made people wait for 5 hours, did not have any game plan to provide accommodation when we got back to Doha (they took us back). My connecting domestic flight was missed, the accommodation they arranged in Montreal was extremely shoddy.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIslamabad to Montreal via Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no