Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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6/10

"staff are the best thing"

(United Kingdom)

Trip Verified | Comfortable seats, delightful staff but in flight service was slow There was one flight attendant to serve the drinks and meals to a large section of the plane, each drink is poured by hand. We received no pre meal drink. My first meal was lukewarm and the second cold, my mid flight snacks were not warm enough - breakfast before landing was hot. The entertainment system is not a patch on emirates. The staff are the best thing about Qatar Airways but they need more of them. Flew business back and a lovely comfortable cabin but slow service. All flights were extremely punctual with efficient boarding.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdinburgh to Perth via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(United Kingdom)

Trip Verified | Doha to London Heathrow. Overall a reasonable experience. I was not so impressed with the A350 and I found it hard to hear the IFE. The seat was not that spacious. Food onboard was fantastic, a good portion for dinner which included salad, roll with cheese, sweet Thai chilli chicken with jasmine rice and steamed vegetables and a summer fruit cheese cake. There was also a light sandwich and muffin with coffee before we started to land. The IFE was quite good, but not as much choice as some airlines. The on board staff were pleasant.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to London Heathrow
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Definitely a 5 star airline"

(Ireland)

Trip Verified | Dublin to Melbourne via Doha. I travel at least 3 times a year with different airlines but never got the service which I received on both sections of the flights from Dublin to Melbourne. I may mention one staff on the second flight who went beyond the call of Duty. Definitely a 5 star airline.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDublin to Melbourne via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"he changed my cutlery"

(Qatar)

Trip Verified | Paris CDG to Doha, I was sitting on the first row in the economy class. Upon opening the cutlery to start eating, I noticed that my fork is dirty. I called the staff and informed him and he changed my cutlery. I am wondering what quality control the caterers in Paris enforce.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"unbelievable high standards"

(Qatar)

Trip Verified | Doha to Auckland. Early morning departure, ground staff were quite rude. Plane was 8 year old Boeing 777-200LR, quite old by Qatar Airways standards , but was very clean and fresh , on board service was impeccable. The IFE was a better selection than the one on the A350s and the meals were delicious I had the Sea Bass and the Arabic Breakfast. The long 17 hour flight went by like a breeze with the unbelievable high standards Qatar Airways deliver . The seats were very comfortable.
AircraftBoeing 777-200LR
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to Auckland
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"onboard service is unbeatable"

(Kuwait)

Trip Verified | Doha To Munich (I was connecting from Kuwait), the flight was operated by Qatar Airways leased A350-900 From LATAM Airlines - what an amazing aircraft! Spacious, great legroom, and the onboard service is unbeatable! Very professional friendly crew, they were so nice, breakfast it was pretty good. IFE was great, seat was very comfortable, snacks were also provided before landing. Hamad International Airport is my favorite airport, it is easy and very modern! I’ve also flown on Emirates, but I can clearly tell through my experience, Qatar Airways is the best!
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to Munich
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin crew were pleasant"

(United Kingdom)

Trip Verified | Booked a 15 day day food tour of India, starting from New Delhi and ending up at Goa, Qatar Airways offered the best route. Manchester to Doha was on the B787-8, cabin crew were pleasant in particular the head purser who was apologetic and showed empathy as they did not have my food choice by the time she reached me. The passenger next but one to me, was argumentative as he did not get his food choice as well, she handled the situation extremely well. She explained to the passenger that number of food choice is governed by projected demand and supply. This happened to me again from Goa to Doha, again the cabin crew was apologetic and and showed empathy. From Doha to Manchester, luckily I was seated near the front and therefore had choice of food, and they provided numerous drinks run throughout the flight. I would give this airline 10 out of 10, but only going got give it 8 out of 10 due to not having my choice of food. I think Qatar Airways and also the other airlines need to have more food portions available as it must cost pennies to produce the meals during their flight.
AircraftBoeing 787-8 / A321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Delhi via Doha
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Seat was very comfortable"

(India)

Trip Verified | Ahmedabad to Chicago via Doha. Everything starting from Ground Services at Ahmedabad Airport till Chicago was up to mark, and niche, they make you feel like king when you fly business with them. When I got down at Doha Airport as part of ny transit to Chicago, I was been welcomed with a broad and welcoming warm smile at Al Moujran Lounge which is for Business class. Has great showers and very helping and cooperative staff, they gave me Dental kit and reserved a shower for me, washroom are huge enough with all the amenities and privacy. They have various restraurants ranging from Made to order to Buffet with varieties of food and beverages, must try is their Arabic Platter with Hummus and Pita Bread and lentil soup. After a short break I boarded the aircraft, which had dedicated Business class priority boarding, which was very smooth. I was having 6A seat on this flight. Seat was very comfortable with great pitch and legroom, I almost had more than 4 windows at my disposal for a great view, they are having almost 26 inches of screen with touch and remote operated system. Seat can convert in to fully flat bed , it has massaging options and various positioning options. They provided me with Pyjamas. Both the things were of a good quality and very niche product indeed. They welcomed me with options of Sparkling water, wine or champagne. Along with hot and cold towel. Seat has power outlet to charge your gadgets or laptops , Qatar airways even provide customers with Laptop on demand if u want during your journey. I got one as I had to finish one presentation. Food can be made to order and you can choose your own time of having it. They had varieties of beverages. I had a good nights sleep with fully flat bed and ambient lighting. Had a great breakfast. Keep it up Qatar airways
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAhmedabad to Chicago via Doha
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Food quality was poor

(United Kingdom)

Trip Verified | Seats are the most uncomfortable I have experienced, although leg room is good, it is hard to sleep due to the hardness / design of the modern seating. The service is limited as possible. Face wipe; issue menu card; serve menu and drink in plastic cup; then hide away, apart from odd round with trays of water, pastry snack box before landing. The media is good, but not a great deal better than other airlines. Food quality was poor and bland. Qatar Airways ticks all the basic boxes for economy but lacks any wows to support its current status.
AircraftA380-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Doha
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"atmosphere is much warmer"

(United Kingdom)

Trip Verified | Flew Qatar Airways from Oslo to Doha. The business cabin on the B787 planes is at the front of the plane, since there is no first class. At the second door a small onboard self-service bar is in place where champagne, wine and snacks are provided during the flight. Two additional seats can be found behind the bar and between the toilets, these are not recommended. Due to the small cabin (compared to the A380 cabins) the atmosphere is much warmer and the staff can pay more attention to passengers. The overhead compartments are missing above the middle seats that makes the cabin more spacious, but middle seat passengers must use the storage above the window seats. Usually it is not a problem, the space is still enough, but I felt uncomfortable in disturbing others by opening the storage above them. The 1-2-1 herringbone configuration seats provide great comfort and space, they are like first class seats at some other airlines. They can be converted to a full-flat bed, however some may find the leg space limited. The screen is large enough and the noise cancellation headsets close out every disturbance. Since it was a day flight, pajamas were only available upon request. The service was excellent and Qatar Airways' on-demand a'la carte menu allows passengers to meal whenever and whatever they wish. Before take-off the flight attendants book the meal requests and the preferred time of the serving, then they return when time comes. Of course passengers can change their mind anytime but it is worth booking the meals in advance to ensure they do not run out. In my case they ran out of Hungarian desert wine Tokaji but substituted with an Australian one. The meals were delicious, but not show-stopping. The entertainment system could have a bigger selection of movies and the browsing the selection should be available via the main screen instead of the touch screen equipped remote control. WiFi is for free up to 10MB (!) more can be purchased, however it is really slow and occasionally working.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteOslo to Doha
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes