Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1282 reviews
8/10
5 star Skytrax Rating
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7/10

Qatar Airways customer review

(Iceland)

I and my wife were on flight London-Doha-Bangkok economy Jan 8th and return Feb 7th. The flight service food etc. were good but we expected more space between seats. For a long haul flight it is inconvenient to have the seat in front of you almost in your arms and sitting in the window seat causes a lot of disturbances when trying to move from the seat. The ticket price was fair and we arrived on time.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

LHR-DOH-CMB 31 Jan. 777-3 on both sectors has a superbly spacious and comfortable lay-out. LHR-DOH was 1 hour late giving more time to enjoy great lounge but arrived DOH 15mins early and was the best J class flight I've ever had. Catering was superb but it seems you had to ask for afternoon tea service. DOH transfer was fine: yes the coach is slow but you're sitting comfortably and you get a view of the action of a busy airport. DOH-CMB also left late but there were no apologies or reasons from captain and no attempt to make up time en route.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(United Kingdom)

CMB-DOH-LHR 12 Feb. Excellent 777-3 first sector then less good less spacious not horizontal seat but acceptable A330-3. Both sectors left and arrived late without reasons or apologies from captain which is slack. Breakfast on 1st sector could have been better and more substantial as most pax would have had very early start to get flight and lounge at CMB didn't offer much. Boarding at CMB is hectic but J class pax were told to push their way to the front! Would be better if they called you from lounge after the melee had died down. Short transfer was fine at a quiet mid day DOH. LHR sector crew very nice but service procedures could be improved - they needed reminding to serve my partner and I together so we could eat at same time. Angled lie flat seat was OK for daylight flight. You had to ask for fast track immigration invitation. J class bags came last at LHR not QR's fault.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qatar Airways customer review

(Bulgaria)

QR219 4th Jan. Having been a Privilege club member for 10 years I have seen the standards of service and quality of catering markedly decline. I flew Sofia-Doha last week. Having identified myself to cabin crew as a club member instead of being given an early choice of menu items I was told when they served dinner that my first choice was finished. However they somehow rustled up my first choice unfortunately it was inedible. Wine which used to be served in proper half bottles is now dispensed in plastic cups my request for a second glass was granted rather grudgingly.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(India)

Flew on 12th Jan on Doha - Bangalore sector. Affairs at Doha airport are not as exquisite. Check in area is dull. No airbridges means we had to shuttle in a bus for flight that was to take off right on time. Saw Dreamliner marking near tail and had mixed feelings of excitement and fear. 10 min into seating and pilot announced some technical snag. 10 more minutes and he announced that the wind shield had cracked and we that the plane can't take off. Surprisingly QR managed to arrange alternate plane of exact make sat us comfortably and took off in an hour. Food and IFE were perfect for 4 hrs long flight. I did not miss my connection from Bangalore. Wanted to shop for a few things in-flight but unfortunately they had run out of stock. We fly for safe and on time travel. QR managed to satisfy that need in-spite of the glitch.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qatar Airways customer review

(United Kingdom)

On 2 legs of a 4 leg trip the airline did not have enough food choices to accommodate business class passengers which is unacceptable. On one leg (Doha to London) several women who were seated in business class but had children in economy class - these children were allowed to repeatedly run through business class cabin disturbing other passengers. These passengers also repeatedly ignored safety instructions viz seatbelt signs and mobile phone regulations. Overall flights were on time and otherwise comfortable. We would also comment that the boarding arrangements at Colombo were complete chaos with no separate boarding for premium passengers - a total free for all. Finally on one leg (London to Doha) my wife's inflight entertainment had no sound.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qatar Airways customer review

(United States)

Flew VCE-DOH-CMB and TBS-GYD-DOH-ORD. Friendly and extremely helpful crew great entertainment and affordable price. I've flown them four times already and would recommend.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United Kingdom)

Flew Business class from Nairobi - Doha- Manchester this week and were very disappointed with lack of facilities at Nairobi. A recent fire meant there was no longer a lounge facility available but as premium passengers we were not offered anything in recompense. Even a voucher to enable us to get some food and drinks at the two upstairs cafes would have helped but on enquiry we were told that business class passengers were to get nothing just as the economy passengers. Thankfully the flight in an airbus A320 was comfortable and we were well looked after and the same could be said of the Doha - Manchester sector.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Denmark)

CPH-DOH-SGN and back 4 flights in total. Good product consistency. Crew helpful and reacting quickly on all call bells by passengers within 1-2 minutes maximum. Bar and food service great. One could though wish there were more after dinner liqueurs apart from just brandy. Rest of bar service is very good with choice of 2 red and 2 white wines of good quality even free (and real) champagne in Economy impressive! CPH-DOH-CPH 787 Dreamliner seats narrow. DOH-SGN-DOH A330 and more comfortable. Bathrooms kept tidy at all times with lotion and eau de toilette. Current airport in DOH is a nightmare and destroys the whole superb inflight experience. All in all excellent!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Denmark)

BKK-DOH-BKK in Business Class January 2014. First leg was on the 777-300ER and was fine with very friendly and attentive staff. However staff had no idea about where we should go when we landed and I insisted that they were wrong about where they were sending us as we were having a one night layover. However staff insisted that we take the bus and get off at the Premium Lounge. This was of course wrong and we had to wait for a new bus to take us to immigration. Several movies were not showing on the plane but still it was ok. Personally I do prefer Emirates as they seem to have better entertainment onboard and better service. I only used Qatar cause they had joined Oneworld Alliance.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results