Qatar Airways

✅ Trip Verified | Kuwait to Cape Town via Doha. I am stuck in an airport lounge in Nairobi. A seemingly routine flight from Kuwait to Cape Town has turned into this three day fiasco. On 8th June I booked in as per normal at Kuwait Int Airport. Proceeded to the departure gates and waited to board the plane. The flight at first was delayed, no announcement or information was given. Only when fellow travelers started to get annoyed about the situation did Qatar staff try to explain. We were to sit and wait, .no explanation. After 2 hours of waiting we were told there are technical issues with the plane. Again told to just wait. Another hour passed and we were told to go the transfer desk, massive confusion at the transfer desk as the staff did not know what was going on. Again we were told to wait, then two options, we wait till they fix the aircraft or take the next flight the next morning. I was then booked on a flight to Nairobi and was told all has been taken care of and that I will be connected with the next flight from Nairobi to Cape Town. Only to arrive in Nairobi and nothing of such was done. The crew in Kuwait did not issue the ticket correctly which led to the crew in Nairobi not being able to issue me with the connecting ticket, making me miss the last flight out to Cape Town. Then I was told failing that they can put me on a flight from Nairobi to JNB and then to CPT. That was 4 hours ago, no one informs or keep one updated. Turns out I won't be on the flight to JNB. I will be booked into a hotel and put on the first flight out in the morning? I am disappointed with this airline. There was no attempt to rectify, or defuse the situation... I have to constantly have to ask what is happening etc. Who knows where my luggage is at this point of time.

✅ Trip Verified | Houston to Bangkok via Doha, the two flights in Q Suites were the best business class I have ever experienced. Check in at IAH terminal D is not in an ideal location. First impression, chaos. There were plenty of staff greeting passengers and getting each customer to an agent, turning chaos into order. The agent made eye contact and focused on getting me on my way. Their lounge is shared with several carriers. Food included vegetarian options was not bad. The seating is just okay. The flight was delayed due to the aircraft arriving later. Announcements were audible and clear in the gate area. Boarding was special. US ICE agents lined the jetway asking questions and making us feel really special. A flight attendant at the door showed me to my seat and offered a pre-departure drink. Crew appearance was sharp and professional. Sincere smiles lead me to believe they enjoy their jobs. Qatar offers dinning on demand in business class. I choose to eat right after departure to sleep on this 14 hour flight. My meal was special order vegetarian and was fresh and good, not great. I enjoyed a Grand Cru Pauillac. The Flight Attendant offered turn down service and he draped my seat with light bedding. In flat sleeping position the seat is wide and has generous width including space for my feet. I was able to sleep 9 hours in peace with the suite door closed. The space inside my suite was more than ample. Easy storage of all personal items. The IFE Screen is large and HD noise cancelling head phones are provided. I didn't find the selection up to the tech, but you can upload files to play using USB or near field connections. Service was friendly and prompt throughout the flight. The Flight Attendants could not have been better. Hamed Airport Doha is a very modern facility and the lounge and transit experience was easy and comfortable.

✅ Trip Verified | Flew Washington to Doha. Check in was smooth, unfortunately Qatar Airways use Turkish Airlines Business Class lounge at Dulles which is very small and crowded, I could not sit in it. I had an aisle seat on this flight which was not as nice as the window seats on my outbound flight, Qsuites are the most comfortable seats in business class I have ever used and Qatar Airways have the best service I have experienced. Food was alright, not as good as the catering service out of Doha. WIFI worked on part of the flight but not all, it was just good enough to use WhatsApp. The IFE on QSuites is better than the one offered on the A350 and much more user friendly arrival in Doha was on time.

✅ Trip Verified | Bali to New York via Doha. We missed our connection flight because the first flight was late. We missed the first day of our honeymoon and instead spent the night at a hotel in Qatar which took them over 2 hours to get us to. On the return flight, we spent 45 minutes checking in and buying an upgrade. They made us reshuffle around clothes because one bag was slightly overweight.

Not Verified | Auckland to Manchester via Doha. This was the first time that I had flown with Qatar Airways. A family crisis in the UK meant that I had to make a very short notice booking, and it was purely availability that resulted in using this airline. I was extremely impressed by all aspects of the experience. The staff were attentive, competent and very pleasant to engage with - absolutely wonderful. Nothing was too much trouble. The food was way above my expectations. The extremely long flight between Auckland and Doha was as comfortable as it could have been. Qatar Airways would certainly be my airline of choice in future. The return journey with Singapore Airlines (again booked at short notice and with very limited seat availability) was sadly well below the standards set during my outward trip.

✅ Trip Verified | I started with a good smile and getting my ticket at the business class terminal. I headed to lounge which was really nice and peaceful and had a good brunch before the flight. Boarding which was fast and the amazing Qsuite 3K which was really good - a nice seat, amazing tv, brilliant and innovative. A welcome drink was given but the last drink, before take off staff came and asked for my dinner, she said in 15 mins we serve you since you ordered online. The cabin crew takes 1 hr 15 mins to make my table afterwords, they serve chickpeas that were cold - I told them I do not need dinner and remove the table cloth. On arriving a lady who is in charge comes to say sorry we could not serve you food, I hope you had a wonderful flight.

✅ Trip Verified | Canberra to Doha via Sydney. They ran out of champagne, two of the three white wines also the red wines within two hours of taking off. I was told by the crew they only load bars in Doha. The steak was dry and overcooked, soup and breakfast cold. I had to make my own bed which is a task because the linen has to be fitted, needless to say I failed (despite crew watching, no offer to help was made). I contacted the airline and they dismissed everything I had to say.

✅ Trip Verified | Doha to Washington. Check in was friendly and a breeze, security was very tight and uncomfortable. With that out of the way, it was my first time using the new Qsuite and the product is unmatchable - they could have given some more leg room but this takes nothing away total privacy. Very wide seat small storage space I with they made storage for shoes, the food was of good quality and I had a good sleep. Cabin staff super friendly, IFE was up to date and arrival was on time.

✅ Trip Verified | Jakarta to Amsterdam via Doha. This was my first time flying with Qatar Airways and I was very much impressed. The flights on both legs were punctual. The aircraft were one of the newest from Airbus and Boeing; i really loved the interior design with the color of burgundy in accentuating the luxurious feel of the aircraft. The flight attendants were all very friendly and courteous with a genuine smile. The food was delicious with 3 choices of main course. The inflight entertainment system was also great. I have flown so many times before with different airlines and I have to say that this is the best airlines i have ever flown with. Having said that, it is not perfect. there are rooms for improvement in my opinion; the toilet could be cleaned more often, the content of the inflight entertainment system could be added more and be more consistent in all route (some route/aircraft type has better and more responsive screen than others), and i do hope some time in the future the fare could be cheaper because they are in the upper range of price.

✅ Trip Verified | We were not given directions while waiting and boarding at Melbourne Airport. No signs to indicate where each of the allocated zones 1-4 are located. Zone signposting was available at Doha check-in however so that was much better. Hand-wash in toilet is very harsh on the hands and mine felt like sandpaper at the end of the trip. Signs on the video screen say keep yourself moisturized, but there was no moisturizer in the toilets to use. No water was handed out early in the trip and I saw no water handed out at night. No smile from staff when boarding and most staff I saw did not seem very happy or friendly., some were okay. When we arrived in Doha, they announced that Ramadan had just started so drinking and eating in public are prohibited, then gave another message that Ramadan started the next day. I asked the staff if eating an; drinking in the airport during Ramadan is prohibited, but they said we can eat and drink day time during Ramadan. The food was okay but not great.