Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2400 reviews
7/10
5 star Skytrax Rating
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10/10

"one of the best airlines"

(Australia)

Trip Verified | Brisbane to Moscow via Adelaide / Doha, and Qatar Airways is definitely one of the best airlines around. Its lounges are simply the best (especially with Krug Champagne) and the product is great for all classes. Ground staff is not often on par with flight attendants but I understand the standards are different. My last flights onboard of A350 from Adelaide to Doha and A380 from Doha to Melbourne were absolutely fantastic. A321 flight with 100% occupancy are a little bit cramped, but for me Qatar Airways is one of the best airlines in the world, on par with Singapore Airlines
AircraftA350-900 / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Moscow via Adelaide / Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"give a five star experience"

(United Kingdom)

Trip Verified | Travelled in Qatar First class (Doha to Perth). I am a gold member in Emirates but has decided to change carrier and tried Qatar Airways. I was not disappointed. In flight service in first is excellent. Crew were extremely friendly and clearly wanted to give a five star experience to their customers. Doha first class lounge is the best I have been. No doubt they have won a lot of awards. You need to travel with them to appreciate their superb service. A380 first class lacks as much privacy as in emirates but the seat and service makes up for all that. There are only 8 seats and crew give total attention and makes the journey one of the most memorable.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDoha to Perth
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"one of the best airlines"

(Australia)

Trip Verified | Adelaide to Doha. The seats are not designed for tall people. Standing at 196cm (6’5) I couldn’t lay down straight in the bed. And with your legs enclosed in the bed position, bending them a little was nearly impossible and extremely uncomfortable. I flew Qatar long haul 16 months prior in economy and for me seat wise Economy (exit row seat) is better for someone of my height. But besides the seat Qatar Airways once again showed why they’re one of the best airlines in the world!
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAdelaide to Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Great job Qatar Airways"

(Japan)

Trip Verified | Tokyo to Athens via Doha. The staff, the food, the free hygiene pack and the entertainment is excellent. I love everything about this airline and will definitely fly with them again. Great job Qatar Airways till next time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo to Athens via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"service is commendable"

(Philippines)

Trip Verified | Zurich to Clark via Doha. It was my first time on Qatar's A359 and I can't help but notice the improvements in its new economy class product. Seat pitch was superb, and much more spacious than its Dreamliner counterpart. The new Thales entertainment system was intuitive, but the selection pales in comparison with Emirates. The gray seats provided a contrast with the maroon seat covers. While the Dreamliner economy was OK, it pales in comparison with the A359's. My only gripe with this particular A359 was that the WCs seem clunky, especially for a new aircraft. One was out of order, while the order had a broken toilet seat. As usual, Qatar's inflight service is commendable. Attendants were very responsive, courteous, and pleasant. Drinks were frequently offered, which is a practice that I would like to see in other airlines. On the DOH-CRK leg, a flight attendant was concerned that my preferred dinner from the menu was unavailable (I was on one of the last rows served), and so she made sure that I get the first pick for breakfast. These little things leave a lasting impression. I've been on a lot of trips, including many with QR, and I can't remember a time where the FAs go this extra. And of course, flying with QR will likely take you on a layover at DOH - the best airport in the Middle East. Good things aside, the flight out of ZRH was delayed for more than half an hour, which means that my almost two-hour transit time at DOH would be cut short. It wasn't the airline's fault, but it was a good call on their part to dock at a remote gate at DOH and ferry the passengers via bus directly to the transit security check. Unfortunately my checked in luggage did not make the transfers.
AircraftA350 / Boeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteZurich to Clark via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"thoroughly impressed"

(Australia)

Not Verified | Perth to Paris via Doha. Absolutely amazing flights, both legs of the Perth to Paris trip were excellent. We were traveling with two kids and an infant, the cabin crew could not do enough for us. The seats were very comfortable and the food was amazing. Now, the most amazing part has been the in between service, a lady from the Australian office has been amazing with helping us plan the return leg. I have not had true hospitality like this aboard any other airline. Thoroughly impressed and cannot wait to fly again.
AircraftA380
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to Paris via Doha
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"cabin service is outstanding"

(South Africa)

Trip Verified | We have never experienced such amazing service on any airline. The cabin service is outstanding - friendly and supremely efficient but never intrusive. Wonderful food beautifully served and every kind of drink you can think of! The airport in Doha is like a five-star hotel and the assisted passenger service puts Heathrow and Edinburgh to shame. We had a transfer time of just over an hour between our flights and our suitcases were waiting at the carousel when we arrived. A great improvement on last year's experience from Heathrow to Edinburgh when we had four hours between flights and British Airways only managed to deliver one of our suitcases 36 hours later! The Boeing 787 is a great aircraft but we preferred the cabin layout of the Boeing 777. We will definitely choose Qatar over any other airline in future. My husband needs a wheelchair so travel can be a bit stressful but I can honestly say, this was the best flight we have ever experienced and we have been flying between South Africa and the UK for 50 years!! Thank you!
AircraftBoeing 777 / 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteJohannesburg to Edinburgh via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"they were good"

(Australia)

Trip Verified | Melbourne to Madrid via Doha. First time on Qatar Airways and they were good. I usually fly Singapore Airlines but my travel partner was a One World flyer so we tried Qatar. Seating on the A380 is very comfy with loads of legroom and what felt like a slightly wider seat than on Singapore Airlines. Crew were lovely on both flights though bar/food service was a bit slow and we had quite a wait. No drinks cart to start with like Singapore Airlines and the food wasn't all that wonderful but compensated for by the spaciousness and the crew themselves. IFE was good though movie list not as extensive as I expected. Crew from DOH to MAD were particularly friendly, professional and they made the flight a real pleasure.
AircraftA380 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Madrid via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Boeing 787 is awful"

(Australia)

Not Verified | Qatar Airways are a fantastic airline, but the Boeing 787 is awful and I would avoid this aircraft. The seats are very narrow with a 3-3-3 configuration and being in a centre seat it was a very tight squeeze for 5.5hrs (I'm not overly large, 175cm, 78kg). On sitting down it felt as if the seat had no padding and was extremly hard. The crew were lovely, the food was OK and we certainly didn't feel tired on arrival due to the 787 but what a squeeze. Such a small, hard seat- fortunately we had amazing flights on their A380 to/from Australia to compensate.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"seat was small"

(United States)

Trip Verified | Washington to Jakarta via Doha. Lavatory I used was dirty, the seat was small and car seat not fit on it. Kids food good, kids toy activity good and I got a lot of help from male flight attendant. I flew with 2 kids. I would not fly with them if it was not for the short layover.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Jakarta via Doha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no