Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1282 reviews
8/10
5 star Skytrax Rating
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8/10

Qatar Airways customer review

(United States)

I flew with my family from Washington Dulles to Perth Australia. The aircraft was clean comfortable seats. When we got to Doha it was a 7 hour layover in a crowded airport and we were delayed by an hour because one passenger didn't show up however staff on the flight to Perth were helpful good food once again and good service and legroom on the plane. Will definitely use it again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(United Kingdom)

Perth to London via Doha. Perth to Doha Boeing 777 had reasonable legroom. Service adequate meal selection poor. Doha - London Boeing 787 restricted legroom with impediment under seat in front. Again meals not great but good service. Both legs on time. Had to change flight 10 days before departing Perth at great cost.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(Denmark)

CRK-DOH-CPH on March 22-23. A330 and B787. Clean Planes and fine service onboard especially from Clark. And plenty off room at B787 from Doha to CPH even in the middle row. The Airport In Doha is not the best all the bus driving to and from the planes is annoying.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Malaysia)

Geneva-Doha Doha KL on 29th/30th Jan 2014. Embarkation at Geneva was smooth and efficient. The flight attendants were most attentive and the food excellent. Arriving at Doha and going to the Premium Transfer complex is a breeze. Food seating capacity showers it is all there and certainly a notch over most other airlines' premium facilities I would say. Had a few hours to spend in the Premium facility and time passed quickly. The flight from Doha to KL was excellent also: flight attendants present and anticipating your needs. The food very good indeed. My only problem with the Airbus 330-300 is the angled seats when trying to sleep. I thoroughly dislike them as there is not much space to put things away and one is not lying flat (I need a flat surface for medical reasons). I don't understand why the seats are angled in the Airbus but not on the 777? I hope to fly again with Qatar but on their Boeing 777 rather than on their Airbuses.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(United Kingdom)

LHR-DOH-COK. While the outbound flights were comfortable with clean planes and reasonable service our return flights were terrible. It all seems to depend on how busy business class. From the start checking in at Cochi airport took such a long time since the person at the desk seemed to have a difficult time checking in our bags through the London. As always the business lounge in Doha was packed. The main problem was on our morning flight from Doha to London. When breakfast service finally started we were informed that only 2 of the 5 mains that were listed on the menu were available. They were a choose of pancakes or waffles. Basically not much of a choice. When I asked if I could get more fruit or muesli I was told 'No'. The snack that was offered just before landing was also very limited and nothing of interest. Overall the in-flight service was terrible. Their response to my comments about the lack of choice for breakfast was that if I wanted a special meal I should have requested one. I would not recommend flying them in any class given their poor in-flight and customer service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(Palestinian Territories)

AMM-DOH-AMM in economy both ways on 777 ER 300. Plane in excellent condition very clean and seats extremely comfortable with plenty of leg room for a big guy like me (I am 6 ft 2). Inflight entertainment excellent with plenty of choice. The only real let down is the food which was terrible both ways and overwhelmed staff who did the bare minimum. The buses to the plane in Doha are a nightmare and it took over an hour to board the full 777 which resulted in a minor delay. The new Hamad airport should solve this pretty soon. The price was cheap I would definitely use them again in economy especially in long haul since the comfort they offer beats out Emirates or Etihad any day. European carriers business class is worse than QR economy.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Singapore)

Singapore to London (via Doha) Economy on 21-22 March 2013. QR 939 (77W) and QR 009 (A346). Boarding was a bit slow at Singapore Changi Airport but once on board seats were wider than most airlines and plenty of legroom! Staff were extremely professional towels and sweets handed out before take off meals promptly served upon departure cabin crew brought drinks regularly to customers etc. Touch screen IFE on the 77W was excellent though not as many choices as their Mid-East competitor Emirates. Smooth landing in Doha before midnight. Connected to QR 009 four hours later onto a A346 - service was once again excellent with regular drinks services and meals served promptly. The IFEs on the A346 were older but choices of movies the same as the 77W. Seats were once again comfortable but this time there was less legroom and seat width. Landed in London on time and bags on the belt within half an hour. Extremely pleased with the service and excellent value for money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Singapore)

Paris CDG to Singapore (via Doha) Economy on QR 38 (A346) and QR 938 (B77L). Boarding was fast at CDG and flight left on time. Service on this flight was excellent - crew brought drinks regularly meals were served as soon as flight departed Paris and snack was give before landing at Doha and always a smile on the faces of the crew as they went around the cabin. There was leg space and seat width on the A346 but luckily for me the flight was not full and I had a whole row to myself. IFEs were older but nevertheless selection of movies were good. Extremely smooth landing at Doha before scheduled arrival time transfer to the terminal took about 10 minutes but once inside was able to connect to my next flight to Singapore with time to spare (I had a 1 hour 25 minute transit). QR 938 to Singapore on newer B77L flight was even emptier than the last so another row to myself as well. Seats wider on this aircraft with lots of legroom. Service was excellent once again towels and sweets passed around drinks came regularly breakfast served after takeoff and snack served before arrival in Singapore. Flight landed ahead of time. I would certainly recommend Qatar Airways and look forward to flying them again on my next trip - the airline is really going places especially with the new Hamad Airport set to open its doors within the next year or so.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Denmark)

NBO-DOH-SGN on 29 March. Airbus 320 (3x3 seat configuration) and 330 (2x4x2 seat configuration) respectively. Aircraft's neat and in good condition. Flights on time. Announcements were good. Staff attending and try their best though rarely suggest outside the box. Priority members highly respected recognized and acknowledged. FAs hardworking and attentive call buttons answered quickly. IFE good but not of my priority. Night-flights after midnight serve no dinner in economy very annoying for me. No beer options only a trivial Heineken is offered. What a pity as the world have so much better options to offer. Doha airport still a nightmare packed and imprisoned in busses without information or reasoning. A 2-days delayed bag from my previous trip was not compensated.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Qatar Airways customer review

(Australia)

Melbourne to London via Doha. Late leaving Melbourne by 2 hours we missed the connection at Doha. Waiting at Doha airport gave me time to check the departure boards and every single plane was late departing. At times there were nine planes waiting to takeoff. We boarded our plane on time but then waited 70 minutes before it took off. It was a tired old A330 clean but hopeless AV system with controls fastened to the side of the seats which were difficult to operate. Immigration at LHR was prompt but we waited for more than an hour for our bags! Doha Airport just cannot handle the increased number of flights as Qatar Airways increases the number of flights. This can only get worse until they get a second runway.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results