Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1173 reviews
8/10
5 star Skytrax Rating
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9/10

Qatar Airways customer review

(United States)

Round-trip JFK-DOH-AMD. Overall excellent experience on all counts. Friendly and courteous staff. Purser came around to make personal introduction and to explain flight amenities. Food was outstanding and the wine choices were top notch (including a 2003 Brunello di Montalcino). All flights were on time or early. The only strange part of the whole experience is the long bus ride from the plane to the terminals - I did it twice as I was transiting through DOH. The Business Class Lounge is probably one of the most grand and well-served that I have experienced. There are multiple stations for tea/coffee snacks full meals and a fully stocked bar. They also provide table service. Flight departures are announced discreetly but effectively.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Canada)

YUL-DOH-DAC. Sep 27 2013. Our flights were on time. We were very well received on board. The service was great. The flight attendants were pleasant and efficient. The Premium Lounge in Doha is very comfortable meeting all our needs and transit time was short. We've been flying this route for 3 years now and have not had any delays. We flew a B777-200 to Doha and A330-200 to Dhaka. Just love the young fleet. The only negative is that the lie flat beds on theA330 which do not completely lie flat are not as comfortable as on the B777. Can't wait to fly Qatar again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Australia)

QR 31 21/9 QR 19 22/9 QR 20 11/10 and QR 30 12/10. Have just returned to Melbourne from Paris having done the same sectors last year. Another faultless (as far as they can be) flying experience. Good food wine and service. Although a nice terminal at Doha the transfer is a bit lengthy. Wouldn't hesitate to fly with Qatar again. Entertainment selection not huge but OK.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United Kingdom)

LHR-DOH-NBO. Flew the Dreamliner 787 from LHR-DOH fantastic aircraft great in-flight entertainment the steward(ess's) were all friendly and smiling food was really tasty seats were comfortable too. Transfer from aircraft to terminal in Doha was quite lengthy but guess that will improve once they have the new terminal. From DOH-NBO it was an A320 small aircraft but comfortable and again good food and service throughout. The only complaint I have about the flight was that my flight was from 16.00 GMT+1 arriving in NBO 05.35 (GMT+1) and on the LHR-DOH leg they said they don't provide amenity kits because its a day flight (I only wanted the sleeping shades) and then when I got onto the DOH-NBO flight again they don't provide the amenity kits (the flight was from 02.20 - 07.35 GMT+3). Then they serve Dinner on this 2am flight without a doubt the foods great but its 2am and I wanted to sleep. So if your flying on some overnight flight then take your own in economy!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United Kingdom)

LHR-DOH and DOH-SIN economy. Great flight in economy from LHR-DOH. Seats comfortable service excellent and inflight entertainment good. Overnight flight and managed to get sleep. Only criticism is they turned lights on a bit early before landing in DOH. Had a quick transfer in DOH for flight to SIN but waited on ground for other connections so flight departed 80 mins late. Plane from DOH to SIN a 777 which was bigger than 330. Again seats good but service very poor with 2 cabin attendants who must have come from BA they were so surly. Inflight entertainment system slower than the flight from LHR. On plus side the 2 flights were the smoothest and quietest I have ever had from UK to SIN. Airline a good 4 star but not 5.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Philippines)

My wife and I travelled from Manila-Doha-Oslo (Business Class) on 24th/25th Sep 2013. I have nothing but praise for the attendants and aircraft on the outbound journey. First leg was a 777ER this is still a great plane. Second leg was on a 787 Dreamliner this plane makes even the 777 seem obsolete. Inbound journey from Oslo to Doha was again a Dreamliner and was as close to perfect as you could ask for. When we boarded the flight from Doha to Manila on 10th Sep 2013 it was not good from the start. We have flown many times on Qatar Business Class and this was the first time the attendant just pointed up the aisle and said the 2 seats up front on the right. When it came to food I chose the seafood entree and the lobster part was still half frozen there was no tablecloth or serviettes. At least for the main course we were then given tablecloth and serviettes. However we both chose the tenderloin beef this turned out to be dry and overcooked. I was asked which wine would I like I chose a Chardonnay which was excellent but when I asked for another I was given about a tablespoon full and was told they had run out. This flight is always overbooked so it makes sense for the airline to fill the seats. In doing this though the moment these people see free unlimited food and drink they consume it like there is no tomorrow. The plane was an Airbus which is not of the quality of their Boeings due to its age and the seat leg lift did not raise so I ended up with swollen feet as I do in economy. Luckily we spent all our Qmiles on duty free in Doha so now I will try another airline next time. It is a shame as we have never had anything but praise for Qatar.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(United Kingdom)

Aspires to be a 'five' star airline. We flew UK to Malaysia via Doha two 7hr legs with a 3hr stop over in Doha. Planes were pretty clean seats fairly comfortable but we had a much newer plane on the 2nd outbound leg and this was the best leg of our return trips. Staff were very nice drinks plentiful and varied food pretty good too. Entertainment system worked fine good selection of films/TV to keep you busy. MAS we have flown before are a 5* airline the planes and service just that bit better though you do pay more. Baggage allowance was increased just before we flew to 30kg. They are also fairly relaxed on hand luggage which does mean the overhead storage fills up! The transfer in Doha involved a lengthy bus shuttle to/from the terminal building but perhaps we were unlucky where our planes were parked. I'd use again but would weigh up the saving over a direct flight as there's not much in Doha!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Australia)

MEL-DOH-BCN. I think it is important that if you have connecting flight via DOH you need at least a 2 hour transit time between flights because the bussing between the planes and terminal is painstakingly slow. This will of course improve when the new airport is finished. I've come to the conclusion that a long haul economy flight on any airline can become hell on earth after several hours. Crying babies and a too cold cabin only add to the discomfort. The seat in front of me seemed to recline just a little too far and I felt literally boxed in. Qatar do make an effort to make flights a little more comfortable. Great food and staff as well as comfortable seating certainly helped.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

Flew from Heathrow to Kathmandu. Everything was good until Doha however a bit sad from Doha to Kathmandu. It was bit tight but overall experience was excellent.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United States)

IAH-DOH-CCU-DOH-IAD September 23 2013. IAH-DOH - Incoming aircraft had a lightening strike on its way in and needed a complete check by engineers in Houston. This delayed the flight by over 5 hours and everyone missed connections in DOH. Qatar staff in Doha came through for everyone with alternate flights already worked out by the time we reached DOH. Most people were provided transit visas and accommodation with a generous food allowance in DOH. IFE was good food was okay. Cabin staff was polite and helpful. DOH-CCU - Cabin crew excellent. I had a non functional IFE screen and they tried a restart thrice. After that they switched my seat. The food service was thorough service was attentive and I felt comfortable in a flight with service after a long time. CCU-DOH - Good cabin crew good food and attentive service. Ground staff from Air India could not keep up with the Qatar staff and fumbled the service all through. On the flight smooth sailing. DOH-IAH - Attentive cabin crew and good service all round. The only negative was when they ran out of meal options for the lunch service and had to force the same veg option on everyone. IFE malfunctioned during the flight and they reset the whole system that took 30 mins or so. However IFE service was good. Overall satisfied with the service crew and IFE. It would be better for them to rethink their Indian choice for veg as the food tends to get too dry over a long haul flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results