Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1242 reviews
8/10
5 star Skytrax Rating
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8/10

Qatar Airways customer review

(Finland)

Flew OSL-DOH-ADD and DAR-DOH-ARN with Qatar. New 788s from Oslo and to Stockholm. DOH-ADD and DAR-DOH A320s. Very friendly and attentive service from dominantly Eastern European and Subcontinental crews. 1-2-1 configuration in 788 business class very nice indeed and A320 business class quite comfortable too (even though not good for sleeping). Some inconsistencies in service on some flights my oneworld Emerald status was acknowledged on some not. A very annoying aspect of Qatar service is that the oneworld Emerald status does not give you access to First class facilities and you don’t get First class labelling to your luggage. This is different from other oneworld carriers with First class (at least British Airways Cathay Pacific and Qantas) and puts Qatar in an inferior position. The IFE was quite impressive (also on A320s) but did not match the latest IFE on Cathay 77Ws. Qatar provides top notch quality but I would say that Cathay is par at food and beverages but still slightly better in service and much better in attention to details. Cathay’s First class lounges are very nice too its difficult to provide a comparison as I was not admitted to the Qatari facility. In summary I probably will consider Qatar to destinations in East and West Africa and the Middle East but necessarily to South East Asia as changing planes in Doha late in the evening is a nuisance when compared to flying the long Europe – Asia leg non-stop after having enjoyed BA/CX First class hospitality while waiting for the flight.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

MAN-DOA-MEL return. I wouldn't fly with anyone else now. First long haul flight on my own and I thought it was fantastic. Thought the aircraft's the staff and the service were great. Looking forward to flying again with them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(United Kingdom)

MAN-DOH-SIN return. All flights arrived on time but very poor boarding arrangements in DOH and SIN and mixed aircraft experience marred the trip! A330 is quiet and fairly spacious but was showing serious signs of age B777 was a much better flying experience with much more space and comfort and the B787 was a big let down. Despite the good mood lighting and darkened windows on the B787 the manufacturers seem to have used such flimsy and lightweight components that it just doesn't seem as if it is going to last. Plastic panels in three toilets were split as were two panels around the cabin window toilet seat broken in one sink blocked in two seats flex and creek and aisle is way too narrow. The cabin service was good and consistent throughout the food quality was mixed (as usual) champagne on flights from UK is a nice touch and decent wine served throughout remaining flights. However all of the above comments pale into insignificance compared to the loathsome experience of Doha airport; it is truly awful. And no one from QR can say when this sorry airport state will end.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qatar Airways customer review

(Thailand)

Bangkok to Manchester UK 17 January: delayed in BKK for 5 hours which meant I missed my connection in Doha; finally arrived 8 hours late after a second flight from London. No staff on duty when we should have checked in which was strange we had to wait ages to get re routed and were offered a meal voucher for a restaurant which wasn't open!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Thailand)

Manchester to Doha and then Bangkok 24th January. First time on a 787 Dreamliner (Manchester to Doha) great plane very quiet and plenty of seat room. Felt very relaxed. A much better plane than the old Airbus which I hope has now been replaced on this sector. Unfortunately the 777 from Doha to BKK is now a let down not much seat room and uncomfortable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(United Kingdom)

I booked a week before travelling to Dhaka via Doha and due to equipment needed for my project the cheapest way to travel was 1st class.In addition this was where Qatar Airways stands out is the short time between flights this was 3 hours whereas BA and Turkish was a lot longer. My experiences at Heathrow T4 were very pleasant check in was easy and the lounge was not far after security. The lounge itself was very pleasant and the level of service excellent. The range of refreshments and services cannot be praised highly enough. The airline had a cart at the lounge to drive passengers to the gate - a very nice touch. The inflight experience was great. I decided to miss dinner and it was great to just lay on a comfortable flat bed and catch a good few hours sleep. I flicked through the inflight entertainment and was not too impressed by the range of media although if I was not as frequent a traveller then the entertainment on offer would have been fine. On arriving at Doha nice to be taken to the transit area in a BMW. I was only in Doha for 3 hours but again the lounge was very pleasant and relaxing. The flight to Dhaka was in Business Class but very good all the same. The only poor aspect was the wait for baggage in Dhaka but then that's not really Qatar's fault. I would certainly fly with Qatar in future.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Australia)

Flew B787 from LHR to Doha in economy Check-in and boarding all went as normal but on board I was disappointed that valuable foot-well space is taken up with a metal box containing seat components. Engines not as quiet as I had hoped but chicken curry was delicious such a shame I had to eat it with plastic cutlery! Choice of entertainment on board for a western male was also disappointing far less than on equivalent Emirates flight. The flight was on-time and the cabin crew were polite and helpful. However the flight lands in Doha possibly the worlds biggest shambles of an airport.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Canada)

November 2013 YUL-DOH-DPS via SIN. Business Class. This business class service and cabin are almost a first class service. Once in Doha the staff were very helpful. Because our flight was changed we were invited to the First Class lounge. They provided us a room and were allowed to use all the First Class lounge facilities during our transit to Bali. The only thing that has to be pointed out is the Singapore 1.30 stop. Very annoying.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Denmark)

SGN-DOH-NBO. Solid product. A-330. New aircraft. Flights on time. Food standards tend to slip a bit further and likewise the wines that are now cheaper and for instance not served in mini-bottles anymore. Entertainment fine. Staff good and focused on work. Doha airport still a nightmare and one waste 1-2 hours of being shipped in busses far far from terminals. DOH-NBO on Airbus 320. Aircraft new clean seat of OK space. Flight full but service and FAs created a good atmosphere much more than OK. Would have preferred proper lunch instead of breakfast on a flight from 9am-2pm. Food and wine standards have dropped a bit but still at 4-star level. IFE very good. A suitcase went missing at arrival in NBO but not only to blame QR as other airlines were involved before Saigon and obviously could only manage to get the luggage to DOH. It was brought 1 day later in elegant wrapping and upon proper notification.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(South Africa)

Bought two return tickets Cape Town - Milan - in Business Class. After flying Emirates for the past 5 years always as a Gold member Qatar was overall a very positive experience on fights QR1366 CPT-DOH QR119 DOH-MXP. On my way back flight QR122 A320-100/200 MXP-DOH has 12 seats "business class" which is not even a super economy: no space no privacy impossible to have some rest. Cannot understand why Qatar uses such a small aircraft overnight! QR1365 DOH-CPT was a very nice experience.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results