Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1141 reviews
8/10
5 star Skytrax Rating
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10/10

Qatar Airways customer review

(United Kingdom)

BKK-DOH 16/09/2013. A true 5 star airline. Seats very spacious and comfortable. Staff very attentive and helpful. Great selection of food IFE very good with a great range of new release and classic films. Will fly Qatar whenever possible.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Spain)

Had high expectations flying with this 5 star airline. We decided on the route MAD-DOH-BKK-DOH-MAD to fly with Qatar for the first time. It was basically all above average but a bit short for a 5 star. No surprises all was efficient smooth and professional. The 777-300 was used on all our four flights. Great entertainment system although the boxes takes up some leg space. Food was correct and service professional but felt quite robotic. Drinks were served frequently during the flights. Planes were all clean and in very good appearance. Doha airport is a problem long bus rides to and from the plane. This will be solved once the new airport opens. We hoped for it to be so before our trip but they still have no date.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Austria)

Perth WA to London LHR on 8 August. I have never felt so well looked after onboard any airline. Despite the length of this journey (22 hours) I thoroughly enjoyed it. Perth - Doha leg was onboard a B777-200LR a very comfortable aircraft. The IFE was brilliant and I was well entertained by (literally) 100s of movies games and television shows. The cabin was ambient with a lovely mood-lighting system. The connection at Doha International was smooth and took me just 1hr and 30 minutes to be onboard my London-bound flight coming from the 777. Doha is a very pleasant airport and a much newer one is on the way. The London leg was onboard B787 and had a very comfortable arrangement (as do all Qatar Aircraft) with Thales IFE. Again wonderful entertainment. The food was wonderful at all parts of the journey and various meals are provided with generous portions. The cabin crew were so professional and smart very friendly. I am very much looking forward to flying Qatar again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(United Kingdom)

MAN-DOH-SIN-DOH-MAN. A330 first leg. Really comfortable seat but preferred 777 on second leg which was perfect lie flat seat and so much roomier. Staff were excellent and couldn't do enough - very polite and attentive. Good Oryx system great headsets and good choice of films. Food excellent and as much drink as you like. The only disappointment was the 'fast track' luggage. Most of economy had left the airport whilst business class were still standing at the conveyor waiting for theirs 40 minutes later!
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Australia)

MEL-DOH and DOH-MEL. On flight home mobile phone (on charge) slipped down into seat table mechanism and couldn't be retrieved by hand. Head steward did everything he could to no avail. On arrival he had arranged for an engineer to board plane to dismantle seat. The phone was delivered back to us while waiting for luggage The effort of staff to do their best was appreciated.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Seychelles)

Qatar-Seychelles QR703 1 Aug 2013. Doha-Melbourne. QR30. 2 Aug and returned departing 25 August QR31 to Doha and 27 Aug QR702 to Seychelles. While in general we were satisfied with the flights there are a number of issues I would like to raise: 1) We were seated in row 24 on QR30 about halfway down economy. When the meal trolley came we were told instead of the 3 meal options only one was still available. 2) When I asked for a glass of wine I was told it would be brought later. It arrived after my meal was finished. 3) On the return leg my wife who has a bladder problem asked if the trolley could be moved to allow her out. She was told she would have to wait until the attendants had finished and were ready to move on. 4) QR31 25 August was heavily booked. When the lights were brightened after approximately 10 hours there was naturally a rush for the toilets. The number provided on the 777 is in my opinion inadequate. Long queues soon formed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Qatar Airways customer review

(India)

MAA-DOH-CDG-JFK (round trip) with our 19 month old infant. CDG-JFK flight was hectic (AA flight) with no legroom. The food was fantastic and the crew were great. Oryx Entertainment system was really good and easy to handle. The whole experience was positive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(Pakistan)

KHI-DOH-JFK-DOH-KHI August 2013. Staff service still remains excellent. On JFK-DOH sector the cabin crew were the most efficient and helpful crew I have encountered in 20 years. On my last leg of journey the entertainment system was not working. Seat has limited recline. QR needs to improve or may lose the Business class segment of it's loyal customers. Premier lounge at Doha is still excellent but Premier lounge duty free shop has very limited selection of products.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Qatar Airways customer review

(Australia)

PER-DOH-LHR on 13 August and LHR-DOH-PER 24 August. 777's all flights. I had a great experience. Staff were very attentive plenty of drinks offered between meals. Food was adequate and on the longer legs there were sandwiches and cakes available in the galley. Seating comfortable the 3-3-3 configuration helps enormously. I was able to stretch out a bit due to some empty seats on the longer legs but even on the packed DOH-LHR flights it was great to have the leg room. The Oryx entertainment system was fine for me. Some new releases and plenty of old favourites. Nice to get an amenity kit on the longer flights also. I would definitely choose to fly with Qatar Airways again but it will be even better once the new airport is built in Doha.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(United Arab Emirates)

DXB-DOH-BCN 2013 July 19th. A good flight overall but it quality of service went without a doubt down those last months. Always the same mess at DXB Terminal 1 check-in counter Dnata handling group is really a disaster. For this only reason you might prefer to fly Emirates which does not outsource its Terminal 3 to Dnata. Doha airport also was chaotic with very long bus rides and disorganized ground staff. Food service was appalling on DXB-DOH leg (a half burnt-half frozen spinach "sandwich") however breakfast and snack served on DOH-BCN flight were both good without being outstanding. Cabin crew were very professional and attentive to the aircraft's cleanliness. QR remains a good choice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results