Qatar Airways

✅ Trip Verified | London to Lahore via Doha. London to Doha A380, 9 am flight on time from Heathrow, an aisle seat with leg room. Flight comfortable and breakfast served. Doha to Lahore Boeing 777 not a new aircraft and fully booked. Again an aisle seat with hard cushion and less leg room. Meal served somewhat uninspiring, but cabin crew efficient as always. Arrived in Lahore on time. Return flight from Karachi to Doha - very early departure (3 am) but check in etc still quick and we left on time-aircraft airbus A350, relatively new and more spacious than the 777. Seats comfortable and enough leg room - I am over 6' tall-leg room is important. Before take off passenger in the seat in front of me was sick, cabin crew quickly provided sick bags and a more senior cabin crew member questioned her about her medication. We took off but the passenger and her son were moved elsewhere in the plane. Crew handled the situation well and other passengers were moved to the seats as the plane was full. Breakfast was served but was very ordinary.

✅ Trip Verified | Incheon to Johannesburg via Doha. The service is exceptional! Cabin crew are really friendly and helpful. The meals are delicious and toiletry bags are provided so you have everything you could need during the flight. My favorite airline by far.

Not Verified | Penang to Copenhagen via Doha. Great flights. Staff attentive and friendly. Nice with printed menu cards in economy. Good wines, drinks and responsive IFE system. Super to receive amenity kit with lip balm etc. Would definitely fly again!

✅ Trip Verified | Budapest to Bangkok via Doha. Excellent service in both flights, smiling and friendly cabin crew. Flights on time, comfortable seats turning into flat bed. Very good meal and sweet wine. Big screen with large choice of movies.

✅ Trip Verified | Bangkok to Budapest via Doha. Both flights arrived on time, the experience was great. Checked in at business class counter and received lounge pass (being silver member). Flight attendant came to me personally and offered a drink before flight. Food was ok, 3 selection available. Entertainment with new release movies. The flights were not full so plenty of space available.

✅ Trip Verified | Bangkok to Milan via Doha. In the air they are difficult to beat. Boarding in Doha worst ever. Boarded first only to go down the stairs of the gate to wait outside and watch the economy passagners board their buses and head to aircraft. Our bus (Business) was last. The best bit is trying to complain. Basically you can’t. And customer services eventually got rude and impatient with me. I score them low on an overall experience, excellent onboard though but pray you don’t need to contact them. The online social media team seem to spend their time teasing you off-line to direct message then do nothing.

✅ Trip Verified | Hong Kong to Vienna via Doha. Everything was alright during my first flight from HK to Doha, cabin crews were nice, an extra bun was given upon request. During the 9-hr journey, there were crews walking around and checking if guests need any assistance, drinks. My connection time from Doha to Vienna was quite long as 8hr 15mins, which was expected when I bought my ticket. I was fine with it. As I reached Doha at 2335 hrs, I was unable to do anything at the airport. Although the connection time was more than 8hrs, no meal vouchers were provided by the airline. At around 0700hrs, guests were informed that there will be a delay and the next information will be released by 0945 - nothing was given to us. They just gave 1 announcement regarding this issue and mentioned that it is a technical problem. I understand the technical problem can be unpredictable but I would expect more explanation and more care.

✅ Trip Verified | Montreal to Phuket via Doha. Not a great experience. Booked my flights almost 2 months ahead, received an email a month later saying I need to call Customer service there was a change to the flight. I call customer service after an hour wasted on the phone they tell me all is fine and fixed. Time to check in for flight 24 hrs before flight and check in doesn't work. Arrive at airport checking in to Porter Air, they tell me my flights are being deleted and I need to call Qatar. Finally, Air Canada reaches me and for some reason I was moved from Porter which I booked, and now was placed on Air Canada (a company I try to avoid). I contact customer service once in Thailand on my trip to inquire about the screw up. They tell me all is fine and this was not an issue. I try to check in before flight going home, can't check in. Can't contact Qatar, their phone number is in Doha and I am not paying to call them for poor service. Arrive at airport 2hrs and 20min before flight. Huge lineup for Qatar Airways with only two economy counters open. Also a line for web check-in drop off bags - which would have been great had Qatar allowed me to check in online. Beyond disappointed with this awful experience.

✅ Trip Verified | Bangkok to Gatwick via Doha. We were having a light snack and a drink before boarding the aircraft at Bangkok airport with plenty of time for us to get to the gate (50 minutes). We saw on the airport screen that the flight was closing, we ran thinking that we had missed the flight. This was 45 minutes before departure. We got to the gate at the same time as many other passengers rushing to get there. We felt badly treated as there was no reason to rush us that way when the plane was not ready to leave.

✅ Trip Verified | Sydney to Amman via Doha. My transit was in Hamad Int'l Airport, Doha. I missed my connection flight as the time in the screen was departure time and I thought (as other airports) was the boarding time so when I went to the gate, at what I thought was boarding time, the flight had departed already. The customer service personnel at Hamad Int'l airport were very helpful, professional and kind. At first I was going to be charged for the change in flight, but when I explained the situation, Qatar Airways understood and did not charge me a cent (especially thankful after a long flight and being very tired). That is first class service. Thank you to Qatar Airways for this help. A recommendation to be considered, any changes in airport policies or procedures (new or from old practices), it would be great if an email is sent to all who purchased the tickets, I don't think this would be very costly to the Qatar Airways and it would highly appreciated. Example: Hamad Int'l airport is a silent airport, I did not know that until I faced this issue. Please put notice on the screen if the time is departure or boarding time. Thanks again from a very happy customer.