Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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5/10

"the flight was closing"

(United Kingdom)

Trip Verified | Bangkok to Gatwick via Doha. We were having a light snack and a drink before boarding the aircraft at Bangkok airport with plenty of time for us to get to the gate (50 minutes). We saw on the airport screen that the flight was closing, we ran thinking that we had missed the flight. This was 45 minutes before departure. We got to the gate at the same time as many other passengers rushing to get there. We felt badly treated as there was no reason to rush us that way when the plane was not ready to leave.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Gatwick via Doha
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"from a very happy customer"

(Australia)

Trip Verified | Sydney to Amman via Doha. My transit was in Hamad Int'l Airport, Doha. I missed my connection flight as the time in the screen was departure time and I thought (as other airports) was the boarding time so when I went to the gate, at what I thought was boarding time, the flight had departed already. The customer service personnel at Hamad Int'l airport were very helpful, professional and kind. At first I was going to be charged for the change in flight, but when I explained the situation, Qatar Airways understood and did not charge me a cent (especially thankful after a long flight and being very tired). That is first class service. Thank you to Qatar Airways for this help. A recommendation to be considered, any changes in airport policies or procedures (new or from old practices), it would be great if an email is sent to all who purchased the tickets, I don't think this would be very costly to the Qatar Airways and it would highly appreciated. Example: Hamad Int'l airport is a silent airport, I did not know that until I faced this issue. Please put notice on the screen if the time is departure or boarding time. Thanks again from a very happy customer.
AircraftAirbus A380-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Amman via Doha
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"flight late 3 hours"

(Serbia)

Trip Verified | Belgrade to Phuket via Doha. The flight late 3 hours so we missed connection flight as well and we waited another 7 hours for it and when we asked to change the return ticket as a compensation they told that they are sorry for inconvenience we had.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBelgrade to Phuket via Doha
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"seats are narrow"

(Denmark)

Trip Verified | Copenhagen to Muscat via Doha. The 10-abreast setup in Economy Class Boeing 777-300 is a total disaster. The seats are narrow, and you don't really know where to place your elbows. I am by no means a broad person, but I am Scandinavian. From flying just 6 hours from Copenhagen to Doha I got back and neck pain from sitting in a wrong, forced position. I will never fly this aircraft and this configuration again.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCopenhagen to Muscat via Doha
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"had a wonderful experience"

(Singapore)

Not Verified | Singapore to Edinburgh via Doha. I had a wonderful experience flying with Qatar airways to Edinburgh last week! Especially flight attendant, Nicola, from Glasgow who took very good care of me as I was anxious about my very sick relative whom I was returning home to see. I was very happy with the leg room, being a tall female. The inflight food and drinks service is good. The selection of movies was extensive and varied.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Edinburgh via Doha
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"a good flight for economy class"

(Australia)

Trip Verified | We made a request to get front of cabin row seats as my partner had an injury and was wearing a leg brace. Qatar Airways kindly gave us front of cabin seats in the middle. Unfortunately, cabin staff also used this as a thoroughway, which wasn't too good for sleeping. QR did not have pre-dinner drinks service, only with food. However, staff happily served us drinks when we press attendants' bell. Seats are decent for sitting, not so comfortable for sleeping in. QR provided an overnight pack that contained toothbrush, toothpaste, socks, mask and lip balm. There were also charging sockets and a good selection of Hollywood and World movies. Skipped dinner but breakfast was decent. Overall, a good flight for economy class.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to Perth
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"good service but poor food"

(Australia)

Trip Verified | We checked in at Munich airport and had our special request for seats met as my partner was in crutches. Staff were very helpful and even asked if we needed accessibility assistance. We were also able to board early. Seats have a USB port and 1 hour of SuperWifi is available to economy passengers. Good selection of Hollywood and world movies. 3 meal options for economy. Meal quality average - soggy rice, overcooked beef, over salted rice salad. No pre-meals drink service - only once with the meal. However, water or juice was served twice more on the 5 hrs and 40 min flight. Responses to button calls for attendants were very quick. Overall, good service but poor food.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Doha
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Best airline in the world"

(United Kingdom)

Trip Verified | Sydney to Berlin via Doha. Best airline in the world currently. The airplanes are new and clean, service and food is excellent. Some airplanes offer free wifi for a short period of time. A free hotel is given to long transit passengers of higher booking classes.
AircraftA380 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Berlin via Doha
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"world's finest airline"

(Iceland)

Trip Verified | Doha to Oslo on an A350-900. On this aircraft Qatar Airways features a more traditional flatbed business seat. While not as spectacular as their QSuite, the seat design and comfort is still top of the line for its class. Taken together - seat hardware, the on-board service, the cleanliness of the cabins - it is easy to see why Qatar is the world's finest airline in business today.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDoha to Oslo
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"blows away the competition"

(Iceland)

Trip Verified | Mumbai to Doha, on a Boeing 777. On this flight we had the QSuite configuration. The seat hardware blows away all the competition. The comfort and space is closer to the First Class seating found on many other airlines. I haven't seen Singapore or Cathay Business in recent years (Qatar's closest competition) but I don't think either has anything like the seats of QSuite. Even the lavatory design is outstanding. Qatar's in-flight service is very good, but I would rank Lufthansa, Swiss and ANA a notch higher in this department. Where Qatar fell short is at the Al Mourjan Business Lounge in Doha. Physically it is an impressive space. However, during the morning peak hour it transforms into a bus station with all the unpleasantness that goes with it. It is surprising that Qatar hasn't thought through this as well as the energies they have put into their in-flight product. We had to stand outside for 15 mins for a shower and the restaurant upstairs was packed to the gills with many turned away due to lack of seating space.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMumbai to Doha
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes