Qantas Airways

✅ Verified Review | Melbourne to Los Angeles. The airline and their customer support is a joke. Booking process was easy but when I had to cancel my flight due to personal circumstances that's when problems begin. I received no confirmation email acknowledging that this cancellation occured. According to their website they need 12 business days to process my refund - is there someone walking with cash from Sydney to Melbourne? After not receiving my refund, I called them and after waiting on hold for more than an hour, I was told that I should have sent them details of my PoLi payment so that they can process the refund. I would have done if I knew about it but there was no information about it. Now they say I need to wait another 6-8 weeks to get my money back. Qantas is a joke, will never book any flight with them again.

✅ Verified Review | Perth back to Sydney with Qantas Airways. I'll begin with a short vent, ground team members helping with Check-In, please remember that most people who fly know which lines they can queue in, we're not dumb so don't ask pathetic questions. Secondly, team members at the Business Lounge, doesn't matter what I wear, never question people as you don't know them, without us, you will have no job. As for the flight, brilliant is all I can say, the flight attendants saved the day as always. Food was delicious, constant drink refills and always present. Overall, pretty smooth.

✅ Verified Review | Flew Sydney to Perth, it was also my first time to this city. From Check-In to security, everything was very smooth. Qantas has their own Terminal at Sydney Airport which made it very easy to navigate. I decided to fly economy and it was well worth the money, as Qantas used a wide body jet for the route. The flight itself was just over 4 hours in duration, Flight Attendants were very attentive from meals to snacks and drinks.

✅ Verified Review | Noumea to Sydney. Passengers packed like sardines; extremely poor quality food and poor service. Flying for more than 30 years and this is the worst experience I have ever had. Thank God it was only a 3-hour flight. I can't believe they are allowed to pack so many seats in this airplane.

✅ Verified Review | Sydney to Dubai. Business class product is substandard; food quality was poor on both inbound and outbound, separated by 3 weeks, The entertainment has limited options and screen quality is poor. In-flight service seemed chaotic and unorganized. The starter lamb stew was twice the size of the main meal and was inedible. On the plus side I liked the pajamas they gave. Also, I have good perception of the quality of Qantas pilots and maintenance staff.

✅ Verified Review | Singapore to Sydney, late evening flight. Qantas has a reputation for its de-personalised service, giving a feeling of "rush", "here-you-go", "it's-the-rules", uptight services. It really does reflect "Australian hospitality" to certain extent. Products were lacklustre, boring interior, uncomfortable economy seat (cabin crews would give you a snare, "you get what you paid") and mention not, their boring meals. The passenger seating next to me was asking if he could have something extra as he was feeling hungry, classic answer, "Sorry sir, I can't help you much. You should have brought your own food". In your face service is not hospitality by any stretch. I suggest Cabin Crew lower the uptight attitude, just a teeny tiny bit, and consider that the passengers are actually paying for service

✅ Verified Review | Flew Qantas from Heathrow to Sydney via Dubai. I was apprehensive as I've heard a lot of mixed reviews about the staff. In my experience the staff were very polite and lovely on both legs. Plenty of food and snacks being served throughout the flight. Breakfast was ok, but I have never enjoyed breakfast on flights. Entertainment has a good selection with plenty to keep you entertained. Managed to get quite a bit of sleep and the crew even made sure I received my lunch after I woke up. Toilets kept clean and the seat was decent.

✅ Verified Review | Los Angeles to Perth via Brisbane / Sydney. Just a warning for WA based travellers considering flying to the USA using Qantas. I have used Qantas twice since November to get to LA. Each time coming home we have been unable to make the connecting flight and for some reason Qantas don't put you on the next direct flight to Perth but they reroute you adding signifiant delays to arrival and more flying time. The long haul economy esp on 747 has become quite dated and dirty in parts. In the future I will be flying Asian airlines to the USA and Canada who guarantee one stop to USA at a much cheaper price and who's airports have access to showers in case of a delay. In Sydney, I sat on the floor for four hours waiting for a flight to Melbourne before arriving in Perth 6 hours late (from LAX). I have contacted Qantas in writing about some of these delays and was promised a response within 16 days and more than 9 weeks later still no response.

✅ Verified Review | Sydney to Johannesburg. In the past seven years I have flown business class with Emirates, Etihad and Qatar. Qatar Airways is far and away the best, and I would love to try Singapore Airlines again. Unfortunately I was flying to South Africa and so had little choice - Qantas or Qantas. Not only did I have to pay a ridiculous $5,000 one way for each of my wife and I, the aircraft was an old Boeing 747-400 and the cabin service was barely better than economy on other airlines. There was no 'experience' to this flight, and certainly no feeling of being 'treated' as a premium customer. It was slap-dash, here-you-go service. The food was very ordinary. There was not even a pre-dinner drink with canapes, and no after meal offer of cheese, chocolate or liquer. No, it was whip the tray away, lights out and crew disappeared. The second leg down to Cape Town from Johannesburg was a codeshare domestic business class operated by South African Airways and what a contrast it was - premium service from beginning to end, and SAA was absolutely professional, and enjoyable. I recommend checking the operator if you are flying Sydney to Johannesburg and picking the day when South African Airways are taking you - that way you might get value for money.

✅ Verified Review | Sydney to Dallas and on to NYC and then returning from Los Angeles to Sydney. Being a QFF I am biased. The flight to Dallas was fine and had a full row to myself. The return flight back from LAX was fine albeit the aircraft was packed. Food and beverages typical of most airlines these days - edible but that's all. The FA's on both legs were excellent. Stepping onto a Qantas aircraft is a bit like stepping home for me.