Qantas Airways

✅ Verified Review | Flew from Melbourne to Shanghai via Sydney with Qantas. The A330 has a great seat overall, and with the lap sash belt you are able to have the seat slightly reclined for take off and landing. The inflight entertainment was fantastic and provided a wide variety of entertainment. A great menu was available up to a week before the flight to pre-order my meal. All seats have direct aisle access and private overhead storage.

✅ Verified Review | Dallas to Sydney and the final leg with Qantas of a round the world trip. Dallas Airport, Terminal D, is great. Very clean, new, plenty of food options, seating, shopping. The only disappointment is the Admirals Lounge where it is comfortable but the food choices are very limited. No issue as there is plenty available in the terminal. The flight itself is typical these days of Qantas long haul ie professional, courteous and great. On time departure and arrival around 8 minutes after scheduled time. I go out of my way to fly long haul on the QF A380 and save for the odd glitch have yet to be disappointed. The F and B can vary a little. Outbound from Australia is usually always better than inbound but this is due to local (US) catering so understandable.

✅ Verified Review | Sydney to London via Melbourne. A typical uneventful ride on Qantas QF9 from Melbourne until we reached Dubai. In the economy cabin but had a whole row to myself so could stretch out. Delayed arrival due to ATC in Dubai and this seems to be getting worse. Upon landing we were advised that there was an engineering issue. The onward departure would be delayed by an hour which is what happened. Boarded, left the gate and whilst heading on the taxi way to the runway the problem clearly had not been fixed so we returned to the gate. A delay of around 6 more hours and eventual arrival into London some 7-8 hours late. As the captain said: Safety before schedule. These things do happen and I like my engine issues to take place on the ground and not in the air. Having lounge access helped but the Qantas ground staff were also great in providing refreshment for those who could not use the lounge.

✅ Verified Review | Los Angeles to Perth via Brisbane. We did encounter one leg with average service; my husband’s morning coffee was served spilt, a few napkins shoved underneath to absorb the mess, basically half a cup of coffee, and no sugar (as requested) – a quick apology was given, but it really shouldn’t have been served this way and accompanied by a cold serve of scrambled eggs. Not a bad run, considering we flew four legs in total. Overall, the meals were pretty good. Of all the Business Class experiences we have had (Etihad, Emirates, Virgin, Air New Zealand and Singapore Airlines), our Qantas experience has landed at the bottom of the list. On our return leg, we had booked row 3 seats in the nose of the plane (747), weeks in advance. A last minute aircraft change saw us separated, so a customer service rep via social media offered us two back row business class seats – the last remaining together apparently – we reluctantly accepted. The very next morning I logged in to check seating again and noticed the aircraft had reverted back to the original. I messaged our social media friend to obtain our existing seats, only to be told ‘bad luck’. Our seats were gone, and we weren’t getting them back. I protested a number of times only to be hit with ‘cut and paste’ replies on operational aircraft change jargon. Eventually, they just ignored me. I also sent a complaint via Qantas online and recently received the same ‘cut and paste’ response about aircraft change. In all honestly, they could have just given our original seats back and kept us happy, considering the above was all within a 24-hour window. The reason we wanted row 3, was that those Business Class seats (FYI) are in the nose of the plane and more spaced / private. We flew over in row 2 and enjoyed the experience. The second part of the 747 is where the seats are 2-3-2. Basically, a very ‘Premium Economy’ experience albeit your bed lies flat. You don’t have a feeling of personal space and can easily bump your neighbour getting in and out of your seating. Two of our legs, we’re flown in an A330; this is a much better aircraft for Business Class, with seating 1-2-1 for personal space, and a nice big entertainment screen on the front seat, as opposed to the small pull out ones on the 747. Unfortunately though, the A330 aircraft cannot be used for long haul flights. Based on the above experience, and at a cost of $20,000 for the return trip, we will not be flying Qantas again for our next journey in June. We have already sourced an alternate airline. I believe our seating error could have been handled better. Unfortunately, we are not Platinum members, so I feel we were overlooked and brushed aside. Had our original seating, which was booked weeks in advance been honoured, we would have rebooked with Qantas in June. Do not change your seats with aircraft changes until check in. And, do not rely on Qantas social media customer service. I hope the above assists with your travels plans.

✅ Verified Review | Flew economy class from Los Angeles to Melbourne return. Qantas were outstanding and earned my vote as one of the best airlines. Service on both sectors was excellent. The entertainment options were varied and extensive enough to occupy 15 hours of flying. The seat was far more comfortable than other long haul airlines I've flown and the food above the standard economy fare. The A380 is also an amazing aircraft to fly on.

✅ Verified Review | Tokyo Narita to Brisbane. It was the end of my two week holiday in Japan, and was looking forward very much to the flight home. We happened to arrive at the airport the moment check-in was opened, good timing really. After, we decided to go straight to the Qantas Lounge which was conveniently located right next to our gate. The flight was handled by Japan Airlines ground team and they are very smooth with boarding procedures. Qantas flight attendants gave one of the best on-board service on my journey home as they were welcoming and made sure the business class cabin was well taken care of including the customer service manager making his way around and welcoming each passenger. Dinner was delicious, and a small breakfast was much appreciated. Definitely looking forward to flying with Qantas very soon.

✅ Verified Review | Sydney to Perth. Qantas usually not bad, but the service in Economy was a little strange. The main steward didnt seem to know what the meal was (curry or stir fry) and it wasn't clear whether he was trying to be funny or whether he really didnt know. Then another female cabin staff refused to take my unfinished ice-cream (enclosed in its unsoiled package and wrapped nicely in a napkin!). She took the empty bottle of glass saying "I'll just take this one" and then never came back. Leg room in exit row 13 was good but the service not great this flight.

✅ Verified Review | Perth to Brisbane. Great service with an undisturbed flight so I could get some sleep before going to work the next morning. The seat is fantastic for a domestic business class, fully flat with plenty of space for storage (much better than the international QF Business class seat). You can use the semi-reclined take-off and landing positions on this seat also. Even seats are closer to the winder (storage on the aisle side) and odd numbers have the storage on the window side.

✅ Verified Review | Dallas to Sydney. They damaged my luggage and stroller. The stroller they said they have no control over insurance wise because it's technically carry-on even though I wasn't allowed to take it onto the plane and had one of their staff put in the luggage hold. My luggage only gets insurance if I can go to a Qantas desk, which there isn't in the city that I live in. I was pretty unimpressed by how difficult they tried to make it for me to claim even though they were in the wrong. I ordered vegan meals, which were average at best and beside the fact that I had a 9 month old on my lap the entire flight and couldn't really eat them (of course they charge you extra for the child who isn't even occupying a seat) but they brought the baby meals containing meat and didn't give the option to choose something else. I didn't feel like they wanted to help me much either. The staff seemed put out by even getting me hot water for my son's formula so dare not ask them to mind him while I went to the bathroom! Wasn't super impressed with my Qantas experience, especially when it's double the price of Virgin Atlantic.

✅ Verified Review | Queenstown to Sydney. Cancelled flight two weeks before and offered a flight via Auckland as compensation. Food on plane woeful. Icecream had all melted. Bags tool an hour to come off while a later arriving Jetstar flight was serviced immediately. Business class tags are as useful as a Christmas bauble. Among last bags off plane. Service staff all stand around passing the buck. Taking direction from their leader I guess. Five out of five for arrogance and incompetence. Zero for service. Stay clear of this mob.