Qantas Airways

✅ Verified Review | Adelaide to Melbourne. Early morning flight (6.40am). Easy check in. Punctual departure. The staff were very friendly and efficient. A small but pleasant breakfast was served with fruit juice. There was reasonable IFE with a good choice of current affairs and music. Overall a very good flight. Perhaps a slightly bigger breakfast could be served.

✅ Verified Review | QF 548, Sydney to Brisbane, April 17th, departure 1900 hours. Check in by mobile phone and boarding by mobile. Allocated aisle seat as requested and was again fortunate to have empty middle seat. Dinner served on this short flight and cold drink service. Declined meal as no gluten free meal as I request each flight. Cabin staff member brought me 2 gluten free biscuits and said she would get me some tea as well as cold drink. As we changed our day of flight I think I must have forgotten to request g/f meal so not Qantas fault. Easter lindt chocolate rabbits given to passengers who wanted one. Cabin crew helpful and cheerful. Good flight.

✅ Verified Review | Hong Kong to Sydney. I booked this flight because the scheduled aircraft was an A330-300. it was only when we boarded that I discovered that the aircraft had been substituted. The seating configuration and the angled flat bed were most uncomfortable A330. The crew were very good and did their best to make up for our disappointment. I know the T&Cs allow airlines to do this sort of thing but I think its most unfair to charge for one product and then provide an inferior service.

✅ Verified Review | QF519 Brisbane to Sydney on 13 April. Check-in and boarding pass by mobile phone. Aisle seat as selected and fortunate to have empty middle seat with empty row in front so comfortable space. Was reading and as cabin staff moved through cabin they were kind enough to put my light on without me asking. Light snack, I declined the snack bar as it was not Gluten Free. Cabin crew member said she would find an apple and also brought some Rice crackers but due to wheat added was unable to have. Cabin staff apologised and found a gluten free biscuit. All cabin crew on this flight very busy and helpful.

✅ Verified Review | Travelled from Manila to Sydney in business class with Qantas. Cabin configuration was 1-2-1 and I was seated in 2F. Cabin is well appointed but amenities provided are very basic, appeared to be like any normal economy class except for the pyjamas. Food and beverage selection and service was mostly average. But the seating comfort and full flat bed comfort was fine. One major issue of this travel was the toilet availability. The business class has only one toilet which kept occupied throughout the flight with a long queue before it! The toilet accessibility was also quite difficult as it was merged with the pantry area.

✅ Verified Review | Brisbane to Christchurch return. Return leg via Sydney. Used the recently refurbished Qantas Business Lounge at Brisbane Airport. A real sanctuary compared with its former self. The attendants on the mezzanine level were friendly, offering hot breakfast options, to make coffee, and assist in any way. Qantas have done well in improving service here. Boarding was quick enough and hassle free. Landed in Christchurch on time and bags on the belt within 10 minutes. My bag was premium tagged and was fourth bag on the belt. Christchurch to Brisbane via Sydney on return was a day of flying I'd rather forget. Our flight to Sydney was delayed by over four hours due to fog at Christchurch and the aircraft being diverted to Auckland for fuel and waiting for fog to lift. As I had an onward connection in Sydney, I inquired at the gate desk with a well rehearsed reply from the gate agent, "when you get to Sydney, it will be all sorted, someone will be waiting for you at the gate." Of course, this was not the case, but I did learn that Qantas at Christchurch is contracted and apart from getting passengers on planes, they cannot do much more for you. It was interesting to note that Singapore Airlines Boeing 777 suffered the same fate. Over the PA was announced, "Singapore Airlines apologises for the delay due to fog etc, we have $20 vouchers for food and beverages." Qantas passengers were not afforded any such appreciation, and who I might add, had been waiting far longer than Singapore Airlines passengers. Once the Qantas aircraft arrived from Auckland, things seemed to move quicker and soon enough boarding and on the plane. Once departed from Christchurch, the service on board was excellent. The food was good and there were a couple of water runs on this three hour flight. This flight, albeit late was one of the better ones I have had with Qantas. Once in Sydney, I had a Qantas agent phone me, while still taxiing to the international terminal advising my original flight had been cancelled and I was rebooked onto a 7pm flight to Brisbane. This was so much later than my original 11.30am arrival into Brisbane. As I had a bag checked, I had to take the flight as it was the only one available. The Qantas agent appeared to want to help but could not give me an earlier flight due to unavailability. So, after rechecking my bag through to Brisbane on this later flight, I proceeded to Sydney Domestic and waited in the Qantas Club for the hours to pass by. Thankfully a PA announcement requesting passengers from later flights to go on a 4.30pm flight was announced. I took this up. The Qantas staff at the Qantas Club were helpful but I feared that by changing my flight, my bag would not change with it. Sure enough, after arriving Brisbane, my bag was still in Sydney. Bag was delivered a day later. It was just a day of mishaps, but I was happy with each of the Qantas staff I dealt with.

✅ Verified Review | London to Melbourne return via Dubai. Aircraft was comfortable and modern. Seat configuration not ideal as passengers with windows have to climb over passengers in aisles. Best seats are in the middle section so no acrobatics. Overall seats are comfortable however and it may be me when fully reclined I found the seams dig in to my hips making sleep a challenge. They need a bit more padding. Service in both directions was excellent. Cabin staff were attentive. On return journey from Dubai to LHR I received probably the best in-flight service of the past 5 years flying. I am Emerald OneWorld and a frequent flyer. The food on both journeys was very good, and plenty of choice. Would have preferred more choice of fruit and this seemed limited on the aircraft travelling out of Dubai. Drink selection in particular wine was excellent. Only gripe was the switch at Dubai and getting on and off the aircraft, clearing security again is a hassle. Also the timing of the flight is not ideal from a sleep and managing jet lag. Definitely would take route again. Previously I have flown Singapore Airlines via Singapore and this was my preferred route. So a nice choice to have.

✅ Verified Review | Good experience flying from Adelaide to Sydney. Qantas is very efficient. Only self-check-in including baggage drop for Economy customers and Boarding started shortly after the airplane has arrived at the gate. Spotless cabin. In seat entertainment and the existence of a real business class are astonishing for European customers. Nice cheese snack with a high quality local Relish. Baggage in SYD very fast. Friendly staff. Anytime again Qantas.

✅ Verified Review | Singapore to Melbourne. Terrible for long haul! Very poor leg room on this flight, similar to that which you would expect on a short haul A320. The food was, characteristically of Qantas, average and minimal. Definitely felt like a budget airline. Well below the standard of any other airline I have flown London-Aus/NZ with. Won't be going again, particularly as Emirates is generally the same price.

✅ Verified Review | We flew business class on the A380 on Qantas QF1 Dubai to London on March 5. Let me tell you, I was highly impressed with the entire travel experience. The seats were fabulous and the inflight service incredible. We were watered and fed so to speak within the first hour of the flight and I was actually able to get a solid 4 hours sleep. The inflight entertainment was great and boarding and disembarking were a breeze at both ends. I could not fault this flight. Well done Qantas crew, I know it's a fairly thankless job.