Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1883 reviews
6/10
4 star Skytrax Rating
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7/10

"surprisingly comfortable on this night flight"

(Australia)

Verified Review | Tokyo to Sydney in premium economy with Qantas. I was surprisingly comfortable on this night flight. I found seat pitch to be good and width adequate. Recline and comfort were not bad but it was a little difficult getting in and out of your seat when everyone's reclined for sleep. Food was decent as was service and in-flight entertainment—in fact it was better than some business offerings, e.g BA. Importantly for me cabin temperature was cool but not cold and the supplied blankets and pillows were excellent. You felt fresh with good air circulation throughout. Personally I'm a fan of the refitted 747s, which while not "modern" are large, fast and comfortable. Everything was clean and in working order so no issues with the older aircraft. While Qantas PE wasn't particularly well priced you could see where the money went. It is a viable alternative to business for shorter sectors in my opinion.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteTokyo to Sydney
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"totally avoid from now on"

(Australia)

Verified Review | Disgraceful for what used to be the Spirit of Australia. I flew to and from Japan on Thai Airways, Japan Airlines then finally Singapore to Perth with Qantas for the last 5 hr 31 min. Of these 25 hours travel, Qantas was shamefully the worst. Sadly, I have always told people how proud I was of the flying Kangaroo. Well, never again! Here is my list of why I will never choose them again. Aircraft stinks - bad odour. Staff make sure to let you know that they are only doing a job, not providing a service: e.g. JAL staff attending a massive Boeing 777 so graceful and polite. 1hr 30 min into Qantas flight : not even a drop of water offered. Later found that they had small water bottle in pouch. 1hr 30 min into Thai Airways I have had snacks / drinks and main is being served. Entertainment system : Qantas, you have no excuse for this! System froze intermittently, no remote so you are at the mercy of the dirty touchscreen working which it didn't for about 30% of time. This is beyond embarrassing: 1 toilet for 180 people in Economy and they even broadcast this. The queue for the toilet stretched along the length of the economy class. Qantas, are you serious? Sadly after 4 years of being my go-to airline, Qantas, you are now on my list of totally avoid from now on. I see no way in which you could compete with the culture of leading budget airlines.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Perth
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"impressed by the flight"

(Australia)

Verified Review | Melbourne to Adelaide. I was impressed by the flight. It left on time. The meal (chicken and rice) was very tasty and I appreciated the free drink. It was nice of them to order give out some Lindt Chocolates as well. The service was very friendly and professional as well
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMelbourne to Adelaide
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"very friendly and efficient"

(Australia)

Verified Review | Adelaide to Melbourne. Early morning flight (6.40am). Easy check in. Punctual departure. The staff were very friendly and efficient. A small but pleasant breakfast was served with fruit juice. There was reasonable IFE with a good choice of current affairs and music. Overall a very good flight. Perhaps a slightly bigger breakfast could be served.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAdelaide to Melbourne
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"cabin crew helpful and cheerful"

(Australia)

Verified Review | QF 548, Sydney to Brisbane, April 17th, departure 1900 hours. Check in by mobile phone and boarding by mobile. Allocated aisle seat as requested and was again fortunate to have empty middle seat. Dinner served on this short flight and cold drink service. Declined meal as no gluten free meal as I request each flight. Cabin staff member brought me 2 gluten free biscuits and said she would get me some tea as well as cold drink. As we changed our day of flight I think I must have forgotten to request g/f meal so not Qantas fault. Easter lindt chocolate rabbits given to passengers who wanted one. Cabin crew helpful and cheerful. Good flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to Brisbane
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"angled flat bed most uncomfortable"

(Australia)

Verified Review | Hong Kong to Sydney. I booked this flight because the scheduled aircraft was an A330-300. it was only when we boarded that I discovered that the aircraft had been substituted. The seating configuration and the angled flat bed were most uncomfortable A330. The crew were very good and did their best to make up for our disappointment. I know the T&Cs allow airlines to do this sort of thing but I think its most unfair to charge for one product and then provide an inferior service.
AircraftA300-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHong Kong to Sydney
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew very busy and helpful"

(Australia)

Verified Review | QF519 Brisbane to Sydney on 13 April. Check-in and boarding pass by mobile phone. Aisle seat as selected and fortunate to have empty middle seat with empty row in front so comfortable space. Was reading and as cabin staff moved through cabin they were kind enough to put my light on without me asking. Light snack, I declined the snack bar as it was not Gluten Free. Cabin crew member said she would find an apple and also brought some Rice crackers but due to wheat added was unable to have. Cabin staff apologised and found a gluten free biscuit. All cabin crew on this flight very busy and helpful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Sydney
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"amenities provided are very basic"

(India)

Verified Review | Travelled from Manila to Sydney in business class with Qantas. Cabin configuration was 1-2-1 and I was seated in 2F. Cabin is well appointed but amenities provided are very basic, appeared to be like any normal economy class except for the pyjamas. Food and beverage selection and service was mostly average. But the seating comfort and full flat bed comfort was fine. One major issue of this travel was the toilet availability. The business class has only one toilet which kept occupied throughout the flight with a long queue before it! The toilet accessibility was also quite difficult as it was merged with the pantry area.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteManila to Sydney
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff at Qantas Club were helpful"

(Australia)

Verified Review | Brisbane to Christchurch return. Return leg via Sydney. Used the recently refurbished Qantas Business Lounge at Brisbane Airport. A real sanctuary compared with its former self. The attendants on the mezzanine level were friendly, offering hot breakfast options, to make coffee, and assist in any way. Qantas have done well in improving service here. Boarding was quick enough and hassle free. Landed in Christchurch on time and bags on the belt within 10 minutes. My bag was premium tagged and was fourth bag on the belt. Christchurch to Brisbane via Sydney on return was a day of flying I'd rather forget. Our flight to Sydney was delayed by over four hours due to fog at Christchurch and the aircraft being diverted to Auckland for fuel and waiting for fog to lift. As I had an onward connection in Sydney, I inquired at the gate desk with a well rehearsed reply from the gate agent, "when you get to Sydney, it will be all sorted, someone will be waiting for you at the gate." Of course, this was not the case, but I did learn that Qantas at Christchurch is contracted and apart from getting passengers on planes, they cannot do much more for you. It was interesting to note that Singapore Airlines Boeing 777 suffered the same fate. Over the PA was announced, "Singapore Airlines apologises for the delay due to fog etc, we have $20 vouchers for food and beverages." Qantas passengers were not afforded any such appreciation, and who I might add, had been waiting far longer than Singapore Airlines passengers. Once the Qantas aircraft arrived from Auckland, things seemed to move quicker and soon enough boarding and on the plane. Once departed from Christchurch, the service on board was excellent. The food was good and there were a couple of water runs on this three hour flight. This flight, albeit late was one of the better ones I have had with Qantas. Once in Sydney, I had a Qantas agent phone me, while still taxiing to the international terminal advising my original flight had been cancelled and I was rebooked onto a 7pm flight to Brisbane. This was so much later than my original 11.30am arrival into Brisbane. As I had a bag checked, I had to take the flight as it was the only one available. The Qantas agent appeared to want to help but could not give me an earlier flight due to unavailability. So, after rechecking my bag through to Brisbane on this later flight, I proceeded to Sydney Domestic and waited in the Qantas Club for the hours to pass by. Thankfully a PA announcement requesting passengers from later flights to go on a 4.30pm flight was announced. I took this up. The Qantas staff at the Qantas Club were helpful but I feared that by changing my flight, my bag would not change with it. Sure enough, after arriving Brisbane, my bag was still in Sydney. Bag was delivered a day later. It was just a day of mishaps, but I was happy with each of the Qantas staff I dealt with.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Christchurch
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"cabin staff were attentive"

(United Kingdom)

Verified Review | London to Melbourne return via Dubai. Aircraft was comfortable and modern. Seat configuration not ideal as passengers with windows have to climb over passengers in aisles. Best seats are in the middle section so no acrobatics. Overall seats are comfortable however and it may be me when fully reclined I found the seams dig in to my hips making sleep a challenge. They need a bit more padding. Service in both directions was excellent. Cabin staff were attentive. On return journey from Dubai to LHR I received probably the best in-flight service of the past 5 years flying. I am Emerald OneWorld and a frequent flyer. The food on both journeys was very good, and plenty of choice. Would have preferred more choice of fruit and this seemed limited on the aircraft travelling out of Dubai. Drink selection in particular wine was excellent. Only gripe was the switch at Dubai and getting on and off the aircraft, clearing security again is a hassle. Also the timing of the flight is not ideal from a sleep and managing jet lag. Definitely would take route again. Previously I have flown Singapore Airlines via Singapore and this was my preferred route. So a nice choice to have.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMelbourne to London via Dubai
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes