Qantas Airways

✅ Verified Review | Sydney to Dubai. I booked Qantas because I like the friendly staff, but as for the structure and customer service systems, its abysmal. I had some questions to try and change my flight, I went to the customer service desk and nobody could help me there, the staff told me to call, and the average wait time was 45 minutes to speak with someone. I tried the online chat and it cut out after 15 minutes before the service agent even responded, and then I got another person who could not help me to change my flight. Additionally, the computers in Dubai crashed during my trip which meant our flight was delayed an hour and I could not choose my seat, despite checking in at the earliest possible time. I will never fly Qantas again, the customer service is shocking!

✅ Verified Review | New York to Sydney via Los Angeles. Getting out of Manhattan and to JFK is getting worse and worse. Made sure I was in a taxi in midtown by 2.20pm but did not get to JFK until 4pm. From now on it will be a case of flying into and out of La Guardia which is only 20 mins away. Check in was painless, TSA security fine and into the lounge within 15 mins of check in. It is the British Airways lounge and fine to while away a few hours. F & B was standard. The washroom amenities in that lounge are pitiful and in need of an upgrade. Regulation flight back to LAX due to late arrival of QF11 and later still due to congestion in the area. This meant an arrival at LAX at 9.35 pm and boarding for the return at 10pm. Unfortunately insufficient time to get up to the lounge which is one of the nicer lounges in the USA for Oneworld. The leg from LAX to Sydney was typical A380, smooth and unremarkable all the way. All in all a very satisfying trip on Qantas with the fervent hope that the B747 across the States will be replaced one day with a modern craft.

✅ Verified Review | Sydney to New York via Los Angeles, this is by the A380 service to LA and then onto a B747. These days Qantas on its mainline longhaul are consistently good. There will be the odd glitch but that's to be expected. For the first time on the Sydney to LA sector, the FA's acknowledged a QFF with gold status in economy, something that Emirates do all the time. A glass of champagne was brought down and most welcome. Nice touch. Otherwise it was a regulation flight on the A380, smooth and comfortable all the way. As always its a mad dash at LAX to get through immigration clearance, pick up bags and recheck and then head to the next departure gate. It's just not as simple as at Dallas FW which is my preferred route to get to NY. The B747 from LAX to JFK has seen better days. Still comfortable to ride in but very noisy in comparison and one that is overdue for retirement. It is nice to be in QF aircraft all the way but to be honest the American Airlines services I have taken from DFW on their newer aircraft are far better (save for the catering) in terms of new aircraft and comfort. Hopefully we will see the Boeing 787 on the cross US trek soon under Qantas colours.

✅ Verified Review | Melbourne to Sydney. I was very lucky to have my flight not delayed or cancelled due to bad weather, very heavy fog and low clouds have delayed many routes during my day of travel. Check-In was very efficient as I did it online, and printed my boarding pass via the kiosk with only one carry-on bag. From boarding to on board service, the crew were very smiley and made the morning flight go by fast. Again, meal service was just not great, as cookies are not appropriate. Lastly, the plane used for my flight has the new entertainment system, which has great content, with comfortable seats and open atmosphere.

✅ Verified Review | Melbourne to San Francisco via Sydney. A horrible experience. When checking in, we were offered "better" seats. We said ok. We were moved from the middle of the plane (seats which we had chosen well in advance) to seats in the back of the plane which did not recline. We were stuck next to the bathroom, people exercising, and the fully reclined passengers in front of us. The best part was the guy in front of us throwing our carryon around in the bin so he could get his two very large suitcases in. The stewardesses never said a word. Next time we'll fly the other airline.

✅ Verified Review | Sydney to Melbourne. I notice this flight was very uneventful, the team members from the ground and cabin were just not lively at all. They were very robotic and moving through the motions. I know it's Economy Class, but I have high expectations from Qantas. The departure was at 2PM and I was pretty hungry by then, and instead of receiving a reasonable meal I was presented with some crackers and olives. It tasty good, but not well portioned at all. On the positive side, I appreciate the In-Flight Entertainment from the Ipad provided, loving the new movies. Overall, it was a good flight but the duration of a flight should not be a factor of how much service should be provided, standards should be consistent.

✅ Verified Review | In recent years I have flown business class with Emirates, Thai Airlines, Cathay Pacific, Singapore Airlines and Etihad. I recently flew London to Sydney with Qantas (April 2017) on the A380. This was a surprisingly average experience compared with other airlines. The seating was generally not as comfortable, the food was only just okay (sorry Neil Perry), and the entertainment was the most limited of all the other airlines I have flown. Most disappointing of all was the cabin service. Specifically very slow to clear dishes on trays so passengers are left locked into their space by their trays. Food was slow to be delivered and at one point I did wonder if we were even going to get breakfast. All in all Qantas is now bottom of my list of preferred airlines for business or first class.

✅ Verified Review | We travelled Qantas for a weekend away, MEL to SYD. Used points and pay. The new Qantas Domestic business class has a partition between seats / pods making most contact impossible, let alone handholding (see the photo). Domestically we have used Virgin, SYD to PER which May have fewer flights they just seem to try harder. The LCD screen can not be angled much. Food was fine. Crew very good. Nearby storage is inaccessible during take off and landing? Space for feet on level surface is minimum, then there is a little ramp (may be 7 cm) then an angled area.

✅ Verified Review | Sydney to Gold Coast. So this was my first experience of the much publicized Qantas In-flight WiFi, I was so excited to try it, on the ground it was pretty decent, 10mbps but as soon as we went down the runway it cut-off, then even at cruising altitude it was so slow and constantly dropped out, there was no use trying to use it, absolutely pathetic. In-flight service was also pretty poor, cabin crew handed out pies which were stone cold, after people started complaining we were given a couple of crackers and a slab of cheese, very poor. Landing at the Gold Coast the disembarking was very slow and the wait for bags was over 30min, Qantas is no longer what it used to be.

✅ Verified Review | Sydney to Singapore on an A330-200 one of the refurbished aircraft. Nice seats, IFE was a touchscreen and one that I have flown in many times across to Perth. The FA's were very distracted and had to cope with a large number of passengers with special meals. Result was a meal service that was pretty shambolic. Also having been on 12 sectors alone this year on a Qantas A380, A330, fine craft that it is, just simply felt very crowded and a step down from the A380. The return from Singapore was on QF6 and was one of the unrefurbished ones. My tablet has a screen bigger than the IFE, seats had been well used and pretty lumpy. Being a red-eye I imagine Qantas have taken the view that it is no point putting on the new ones as most people will be sleeping rather than watching a screen. Not sure if its the case but the FA's on the A380 service have been consistently better than on the non A380 craft whether to Singapore or domestically. I'm a great fan of Qantas but now long overdue for new aircraft to fly the medium haul routes. The Boeing 787 cannot come soon enough.