Qantas Airways

✅ Trip Verified | Sydney to Perth. My first time flying Qantas business class domestic. Love the seat with massage function & the blanket is a cotton blanket not a cheap fleece type. As I was on a morning flight, food was so disappointing but the Lounge made it up prior the flight. Entertainment was good. Crews were great. Overall, above average.

✅ Trip Verified | Sydney to Canberra. Amazing how QF treats it’s Lifetime Gold/ concurrent OneWorld Emerald customers - with utter contempt! Arriving in Sydney after 40 hours of flying half way around the world my flight into SYD was 40 minutes late with more delays waiting on the taxiway for a gate, i.e. a total delay of about 1 hour (although not QF‘s fault). It then took more than 20 minutes for priority baggage to be delivered. Upon arriving 45 minutes before departure of the connecting flight trying to check in at the transfer desk for my connecting flight I was told, after some discussions in relation to the ticket, everything was fine but that the flight had now closed 2 minutes ago and the check-in staff refused to rebook me on the next flight but told me to go CX (the delayed flight) to have the ticket reissued although the original ticket was issued by. After some marathon throughout Sydney airport, CX reissued the ticket which was then not accepted by QF. Instead, and to add insult to injury, QF charged me an additional $200 for reissuing the ticket. Upon my question if I could book a frequent flyer flight, I was then told that i could not book a flight using frequent flyer points as this was not possible on the same day (I have now found out that this was incorrect).In the past QF waived the change fee in such instances, i.e. circumstance beyond the customer‘s control), but I guess profit is now more important than providing a service to premium customers. After some 10 years of Platinum with QF and now Lifetime Gold and OneWorld Emerald, QF certainly needs to lift its game to get me back as customer.

Not Verified | Auckland to Sydney. Though I was upset with Emirates removing A380 flights to Australia and replaced them with the Qantas fleet, but it was my first time on Qantas and so far it's straight forward and perfect, only just. The Boeing 737-800 has in-flight entertainment systems but it has less variety of movies and tv, and the flight path option is not the best. But the food is perfect for my taste, I don't mind plane food and I don't usually critique plane food. As a very tall person myself (6 foot 3 or 4), It was difficult trying to reach for my window seat (especially in a Boeing 737), and the windows are low to the point where I had to bend down slightly to see the view. Maybe I'm not used to experiencing a flight like this as a tall person. I'd be better off on the aisle seat next time I travel. But the service though is very decent, and they did really well with consistent schedules (despite the 30 minute delay on another flight back home which doesn't bother me), and their check in and bag drop kiosks are very convenient, especially for my first solo travel.

✅ Trip Verified | Brisbane to Sydney. Check in via mobile app received an e-boarding pass. On previous occasions Qantas Gold customers were offered the opportunity to select exit row seats free of charge but this privilege is now gone with customers having to pay $20 for an exit row. The line for Priority Security Screening is now longer than the regular line as is the priority boarding lane. Pays to just use the regular customer lines as everybody seems to be a Gold member these days. In flight entertainment did not work on this flight and despite being told over the PA that extra reading material would be made available none actually was available. Seats are narrow, cramped and uncomfortable and food is average at best. New slimline toilets are cramped and make you feel like you're in a coffin. Crew service was pleasant but basic. Qantas management seem to be removing the last remaining benefits of flying with them. They're willing me to try other airlines.

✅ Trip Verified | Johannesburg to Sydney. Qantas bad For business! My wife and I flew back from Johannesburg on Sunday October 21. The 747 was the oldest in the Qantas fleet and really showed her age. One of the two business class toilets was not working (fixed later in the flight), my audio visual system was not working properly and storage doors in the toilet would not close completely. Worse was they ran out of the only two good options for food on the menu. My wife also found limited food options in business when she flew Qantas to Johannesburg in early October. I said while I do not blame the staff for running out of food, for all the money paid for business class it was not good enough! As a compensation I was offered a crew meal. My wife pre-ordered the beef but it was inedible! The seats were old and did not fully recline. I understand Qantas is retiring all of the 747's however while they continue to fly them, they have an obligation to provide adequately maintained aircraft and for the prices they charge in business a full selection of meals!

✅ Trip Verified | Sydney To Hong Kong. Due to Fog blanketing Sydney, there was a delay with the Aircraft arriving for on time departure. The delay was around 2 hours though arrival into Hong Kong was only 1 hour later then expected. I chose to fly this route for the start of my holiday as it would most likely be the last time I will fly this aircraft before Qantas retires them like the majority of the industry. Hard product was definitely dated but it still had its charm. Catering was well done, better then the last time I flew to Hong Kong. The Cabin staff weren't amazing but they were present and helpful when needed. Overall, a solid offering.

✅ Trip Verified | Bangkok to Singapore via Perth. I am a one world emerald frequent flyer. The reason I am willing to pay more by flying Qantas rather than cheaper competition is because I get lounge access, priority and I get to pick my seats. I got to do none of this because part of the trip is done by another airline. I will never fly Qantas again, just not worth it.

Not Verified | Tokyo to Melbourne. Definitely would not recommend. To start with we had to change our flights due to work which ultimately was our fault, but to do this it cost us a lot more to change than loose our flights all together. So we ended up paying a ridiculous amount for our flights which would have got others business class seats. Then to top it off, our return flight we weren't even sitting together or even near each other. For the price we paid, this is beyond ridiculous. Especially when we booked these flights over 6 months ago. We should have at least been sitting next to each other. The food was average and the entertainment that was listed was not what was showing on the plane. Will not be flying Qantas again!

✅ Trip Verified | Sydney to Johannesburg. Tired, dated, and well worn premium economy cabin. The ceiling was dirty, TV screens small (same as most economy). I essentially paid twice the price for the flight for extra leg room, and hopefully marginally nicer food. Flight attendants were very friendly, but from experience Singapore, and New Zealand air offer substantially nicer Premium Economy experience. Will not be booking again if I can avoid it.

✅ Trip Verified | Jakarta to Sydney. Very disappointing. When I went to the gate around 7pm, there's bad news, our flight was cancelled. Then we was told that our airplanes which is QF42 is at Singapore, not even on the way yet. After that, we got accomodation, but was waited from 8pm to 11pm just to get my baggage! I don't know what the problem is with this airline, the staff is really slow and we had already dropped our phone contact to get the update from this airlines but you know what? There's no news! Other peoples got their accomodation at 11pm, and I was waiting for my baggage until so I found my own accommodation. The flight is rescheduled to 7pm day after that, so I've arrived at 4pm and queue to check in until it 6pm, which is the boarding time. This airline is not worth it - very disappointing.