Qantas Airways

✅ Trip Verified | Sydney to Brisbane. Qantas is demonstrably worse than its peers. I fly frequently both in Australia and overseas. Qantas is one of the worst airlines I have flown with. Flight attendants are supercilious and demanding and have zero customer service. Food quality is mediocre. Seats have become increasingly cramped, even when compared to other airlines such as United. Qantas charges a premium price but offers a sub-par product.

✅ Trip Verified | Perth to Singapore. Having never flown with Qantas internationally before, I was pleasantly surprised with the service that I received on my flight from Perth to Singapore. The crew on the flight could not be faulted and were some of the best that I have experienced throughout my travels. As I was travelling on my birthday, I was personally greeted by the cabin services manager which was a nice touch. As it was an A330-200 in the domestic configuration that was used, iPads were provided rather than the seatback screens, however I found these to be more responsive, and the content on them was a very vast selection. Given the timing of this flight, and the quality of service provided, I would not hesitate to travel with Qantas again on this route.

✅ Trip Verified | Sydney to Los Angeles. We were on a group tour to Australia via Qantas. We were advised by the tour company that Qantas would not provide a seat selection until we checked in at the airline. Qantas then would not allow us to be seated together claiming since it was a tour group booking that all members would be assigned seats in a certain area and It was our responsibility to make arrangements with other members of the group after we boarded. We later learned that several members of our group were assigned seats with their spouses and spread throughout the aircraft, We also noticed there were several unoccupied seats which could have been utilized to have spouses sit together. Regardless if I am with a group or not, I should be able to sit with my spouse. That is not a good policy to split spouses, especially on a long, long, trip. This was our first experience with Qantas and may be our last.

✅ Trip Verified | Hong Kong to Brisbane via Sydney. On the day of travel managed to arrive ahead of planned departure, so I thought I would enquire as to an earlier departing flight. No one at the airport so called their contact centre. Well, that's where their problems start. 3 attempts to even talk to someone. First time cut-off after being on hold for 35mins, 2nd cut-off again after 35mins, final third time got to talk to someone after being on hold for 20mins! Then told yes there are available seats, but it will cost AUD300.00 to change! Not worth the trouble or the effort to save 3hrs! Then the flight!. Well this must have been the oldest A330 in the world. Seats were dirty, cushions compressed over time, therefore uncomfortable, and IFE screen that looked like it belonged in an Antique shop. Most phones are available with bigger and better quality screens. Thus entertainment was also in the antique category, not much better than the very old style single big screen in the cabin of years gone by! Qantas must have dug this aircraft out of the museum! And to top it off they seem to have this unique habit of sitting someone next to you, when just across the aisle is a complete empty row. Menu hasn't changed for months (I fly regularly so it becomes even more bland after seeing the same slop for 6 months) Overall by far the worst Qantas performance to date.

✅ Trip Verified | Having travelled on all three airlines that go to Canberra from Melbourne, Qantas is the best. Bigger plane so only 35 minutes journey time, pretty reliable, and it was less than half the price of Virgin on this trip. You get baggage allowance 23kg, plus a nice snack, this was a pack of pink cookies and a drink. Even seat back entertainment which was a surprise. We departed and left on time, although the seats were very tight and I noticed the tall guy across from us had to sit with his legs at an angle to fit. Luggage was fast All in all a good little trip.

✅ Trip Verified | This is a very regular run for me. Out on QF1 and back on QF2. It was by and large an uneventful run on both legs. Typical service from the FA's ie friendly, efficient and professional. Being a Platinum QFF and sitting at the back means you get a few extras. A couple of glasses of champagne were brought out and express passes for London. Nice touches which help. Now a word on my usual gripe. I know its a first world problem. The Qantas Singapore lounge is fabulous but getting there and back all within the 90 minute turnaround, a shower and meal is impossible with the volume of people going there and the distances involved. That's why Dubai was so good in terms of ease of access. On both the outbound and inbound I took refuge in the BA lounge next door. Gripe apart another satisfying trip with my favour carrier.

✅ Trip Verified | Christchurch to Canberra via Melbourne. Very dissatisfied. Flight was scheduled to board at 1.40pm at 2.00pm call over the PA that the flight was delayed at there was be more information at 2.15pm. 3.00pm and an announcement over PA that flight is delayed until 6.00pm. As our connecting flight left at 6.05pm we knew we had missed it and sought information about what would be happening at the connection. Gate staff could give us no information and gave us a number to ring that could tell us more. Rang the number numerous times over 3.5hr wait and could not get through or recorded message told us they were having technical difficulties. Our own research shows that there is not a Qantas flight from Melbourne to Canberra at an appropriate time but guess we will see as no one can give us any information.

✅ Trip Verified | Osaka to Sydney. I have mixed thoughts and feelings about my latest experience with Qantas. Overall it was an average flight, everything was routine but that's where the Cabin Crew had the best opportunity to raise the standards to show international passengers and frequent flyers what the Qantas brand is all about, little did that come across. I don't expect much even though I have a Platinum tier with Qantas, but I do expect the standard service and anything above that, is much appreciated. One thing that is obvious with the cabin crew is their inconsistency in regards to addressing customers, the customer service manager called me 'sir' rather than my name and addressed another passenger by name. I know it's a small issue (and some people could careless) but it says a lot about the training or lack of. Moving on, the hard products was amazing as the Suites were very comfortable. Food and beverages were up to scratch with dinner and breakfast provided. I'm hoping my next flight will be of the service level the Qantas brand is known for.

✅ Trip Verified | Flew Darwin to Brisbane. Red eyes are never fun, but I think Qantas domestic service has dropped below the other so called budget airlines. I would place it last in the available domestic airlines. The seats seem very close together and uncomfortable. You are constantly feeling knees in your back, but can't help but return the favour to the person in front of you. They do provide pillows and blankets, but the aircon is turned up so high, that it's like being in a sauna. The hostesses are friendly enough, but seem bored with it all. The service provided takes no account of the time of day, serving the standard small meal and drinks when you just wanted some shut-eye. And when they finally do turn off the lights, the big old fashioned roof mounted screens provide enough light pollution to make you feel like your in a disco. Uuugh. Give me Jetstar over Qantas every time!

✅ Trip Verified | Sydney to Melbourne. Pretty much that standard experience of a non-low-cost Domestic airline. Upon boarding headphones were made available for self-pick-up. The seat was acceptable with slightly above average legroom and average cushioning. The in-flight Wi-Fi was a great touch-up for the fact that it's free unlimited and it's actually fast enough to stream YouTube at 480p. In addition, the food offered was pleasant with good seasoning and flavors plus a very generous selection of drinks to accompany. Overall an above average flight and would definitely recommend.