Qantas Airways

Melbourne to Santiago de Chile via Sydney return, in business class. Check in at Melbourne was polite and good. Even managed to get me on the earlier flight giving me a better connection time in Sydney. Melbourne Qantas business lounge so so. Service on board QF416 was fantastic. Excellent professional and approachable crew. Sydney International Business Staff rude and could not care less. QF27 departure was delayed by 2 hours, this flight operated by one of the oldest and dirtiest Boeing 747s in the QF fleet. Food not bad, onboard service was not the best but passable. Flight arrived into SCL 1.5hrs late. Thankfully I had a good connection window. Return flight operated by a refurbished Boeing 747-400 that looked newer. However delayed due to refuelling problems. Left over an hour late. Flight had better IFE. Crew was not the best. The food was terrible. Arrived into SYD late and bags took a long time to appear. Missed connection to MEL. Was on QF487 and had to be put QF 491. Crew and meal on QF491 was fantastic. Overall QF domestic is light years ahead of International.

Singapore to Perth with Qantas, and the flight was uneventful and arrived on time. The crew were most efficient, professional and friendly. How sad however that QF71 and QF72 are the only Qantas flights operating out of Perth to Singapore, using a single aisle, aged Boeing 737-800. Given that Perth has arguably the closest overall association with our Asian neighbours, Qantas at least could put on a larger more modern aircraft which West Australians would no doubt support. Qantas has also been relegated to T1 at Changi, the budget terminal. An alternative - Jetstar? Simply read the litany of complaints and forget it.

Sydney to Singapore return with Qantas. SYD-SIN on a newly-refurbished A330, returning on one of the old A330s. The old A330 was the same as the one I've regularly taken from Sydney to Shanghai. It's OK, but the seat-back TV screen is extremely small. That's the only problem on that plane. It was an overnight flight, and service was OK. The other problem with the flight was that Qantas ground staff in Sydney were not prepared for our arrival. We had to park in the cargo area, and wait for a stairway truck to come to us. After about 15-20 minutes, a stairway truck arrived, but without the member of staff needed to open the door. So we had to wait another 20 minutes while they found someone who knew how to open the door. It appears that the daily arrival of QF6 still comes as a surprise to Qantas' Sydney ground staff. The newly-refurbished A330 had better-padded seats and much, much bigger TV screens. It was a daytime flight, and service was OK. However, on the newly-refurbished A330, the seats reclined too far. There was a good 3-4 inches more recline than I've seen in economy on any other plane. The person in front of me decided to recline as soon as the seat-belt light was switched off. This spilled the drink on my table, and left me with the back of her seat less than five inches from my nose. Viewing the big, new TV screen was now impossible. Accessing the seat pockets was impossible. Eating and drinking was impossible, and even moving was difficult. The woman next to me had the same problem with the person in front of her. We both had to move: it was impossible to stay in those seats for a daytime flight. Even getting out of our seats to move elsewhere was extremely difficult. Very few people had chosen to use the full recline, so this wasn't a problem for most of the other passengers, although this was pure luck. Fortunately, we did manage to find alternative seats. However, having paid an extra A$30 to select my seat (a window seat near the front), I wasn't thrilled to end up in a centre-aisle seat in the very back row. Other than this, the flight was OK. But Qantas really needs to look at a way of restricting recline to normal levels. If this can't be resolved, I'll be avoiding Qantas flights on refurbished A330s: the seats are completely unusable if the person in front uses the full recline.

Mediocre service from start to finish and quite disappointing with Qantas Airways. Check in at Sydney for the Los Angeles and New York JFK sectors very quick and efficient. First leg, QF11 to LAX, departed a full hour late, due to late boarding, with no announcement. Boarding was chaotic and not streamlined by cabin and deck level. A380 interior looks tired. Sat on the upper deck bulk head just behind Premium Economy. Flight attendants were a mixed bag. Some were very nice, others would not make eye contact, and were just a slight cut above what you would find on a US domestic flight. Toilets kept clean and tidy throughout the flight and the entertainment system was good. Catering not bad for Economy and plenty of snack options for the 14 hour journey. One flight attendant got us snacks from Business Class at one point. Transit at LAX to the JFK flight (on the BNE-LAX aircraft) is a mess. Long lines and poor signage. Never clear where you are to leave your luggage and you have to go back through security even though you are staying within the TBIT. No wonder the QF11 LAX-JFK flight is always late. Our flight departed a full 90 minutes behind schedule and arrived an hour late. The plane, a 747-400, was ancient and falling apart inside and out. Worn out seats, broken IFE, filthy lavatories, and dirty seat cushions. Cabin crew only interested in chit chatting with their friends and family and moving some to business class as a courtesy. Only plus of this flight is not having to change terminals. Long wait for baggage at JFK. Overall, a mediocre experience with an airline that I had high hopes for, but featured a tired product. Can't believe it, but my UA flight from LAX to Australia on the way out was the better one. Also, no WIFI on the A380 or the 747.

Brisbane to Melbourne, the cabin interior was fantastic, complete with Sky interior and in seat TV's. Crew welcomed me onboard using my name and were very friendly. It was a breakfast flight and two options. I selected the bacon and egg muffin which was hot and tasty. A huge choice of entertainment, the flight arrived on time. Fantastic flight and crew.

Flew Premium Economy on Qantas to London from Sydney on Christmas Day and returned QF2, on 22nd Jan. Transit in Dubai both ways. Cannot really find anything to complain about. The crew I came in contact with were friendly, helpful and pretty calm - especially since the cabin was packed on the Sydney to Dubai leg over, and both legs on the way home. I took advantage of the food offerings in the Qantas business lounge in Sydney and Emirates lounge in Dubai, which is pretty good, so did not eat masses on the flights. What food I did eat on the was fine though. I still think Premium Economy is pretty expensive but the extra room and better food does make it worth considering particularly for long haul flights.

My teenage son and I flew Qantas from Sydney to Los Angeles then onto New York on the 1st January. As a special treat, I used my points for an upgrade to Business Class. The experience was very good. In the past I have flown Business with Emirates and Qantas and this flight lived up to their reputation. Business Class in the A380 has lots of room and many comforts. The service was friendly and attentive, the food excellent and the flat bed very comfortable. This was an overnight flight and we slept well. We appreciated the Qantas comfortable pyjamas but I thought it a little odd that both the men's and women's amenities bags had exactly the same contents, only the exterior of the bag was different. In the past my husband had shaving items in his, whilst I had moisturiser and hand cream. Overall, this was an excellent experience and definitely one I would recommend.

We recently flew Qantas Business Class from Los Angeles to New York. The service was very attentive and friendly, food was good and seats were comfortable. Being a daytime flight we were not given amenities or pyjamas as we had for our overnight flight Sydney to LAX. Although I understand that this is not a sleeping flight, it would have been nice to be given a little refresher something such as face spritzer, packet of handwipes etc. The flight was very enjoyable.

This was my first time travelling with Qantas Airways from London Heathrow to Sydney via Dubai. We arrived at Heathrow, where the staff were extremely helpful and were soon through to duty free. I was slightly nervous considering this was my first 21 hour flight. Upon boarding, we received menu's. At my seat was a pillow and also headphones. The In-flight entertainment system kept me occupied with all the latest films. The toilets were very clean and the whole aircraft looked new even though it was 6 years old. Upon cruising we had a meal. I opted for the meat option. The unique feature about the aircraft was the Sky-cam. This is a camera mounted on the tail of the aircraft. If you walk to the back of the aircraft, there was a selection of cans, cartons, cakes and fruit you could have. Upon landing at Dubai there was a crew change. One of the best flights I have been on. Will definitely choose Qantas again.

Auckland to Melbourne with Qantas Airways. After diligently saving points we finally got a reward flight and business too through a partner airline LAN. Up at 4am to wait for an hour only to be told our flight was cancelled and to see the Qantas sales staff. Well you'd swear they were volunteers, one hour to process each person, fortunately we were next in line but waited the full hour. They got us on a direct flight but economy Qantas that afternoon at 3pm. I had a broken wrist (3 weeks prior) and said they put us in a window seat (wrong side - wrist-wise) for my husband and aisle for me in different rows. Turned out I had a middle seat and had to twist my body for all the flight to stop any contact with my wrist. Anyway they said at the sales desk that we could check in our bags at 9.30am. We waited and did that only to be told that our bags could be lost by checking them in so early. We took the risk as I couldn't help my husband with the bags at all. The plane itself was dirty, the above air vents/lights were caked in dust/dirt/grime - not cleaned in a very long time. There were plenty of shows to watch but the screen was very slow to respond, but it did work. The meal in a box was edible (just) but bland (cold chicken slices on cold pasta). The FA's were nice though, they came through with offers of refreshments and were quite cheery. Our bags did make it in the end but it was a nervous wait. Altogether I was saddened at seeing the way Qantas is these days compared to how it used to be.