Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1883 reviews
6/10
4 star Skytrax Rating
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3/10

"extremely run down"

(Australia)

I decided to try Qantas business class on the extra long Melbourne to LAX service so I'd be rested and ready to go as soon as I landed in Los Angeles. unfortunately the business class cabin on the Qantas A380 is extremely run down, beds are hard as a rock even with the extra 'mattress' pad. The so called sky bed is narrow which doesn't allow for sleeping on ones side, rather only on the back with an uncomfortable set up with arms across the stomach. Cabin crew on the MEL-LAX were quite elderly and surly, the obvious allocation of this route to crew with seniority does little to improve the brand. No wifi on board.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMEL to LAX
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"far from a first class service"

(United Kingdom)

We had a good trip until the last leg. At Sydney we had to argue with the first class lounge. The first two legs of the trip were First Class as we had booked a first Class round world ticket. The plane on the leg from Sydney to Auckland had no first Class so we had Business boarding passes. The lounge got very funny with us. This should not have been the case. Once we arrived in Auckland our Luggage which had been checked right through was not there. We spent ages waiting then reporting and recording the fact it had not arrived. There was no apology and although we were First Class passengers we were not kept advised of when it may arrive. They asked for our email address but we got nothing. The cases arrived just inside the 24 hour cut off. Very convenient. Not a word of apology or explanation. This is far from a first class service. We will not fly Qantas again unless we have to.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSFO to AKL via SYD
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

Qantas Airways customer review

(United States)

Los Angeles to Brisbane with Qantas, seat 3A/B. Extremely poor service. Waited 1.5 hours before any food. No towels to cleans hands No decaffeinated coffee. No amenities bag and needed to ask. Passed tray over seat B when plenty of room to serve properly. Night snack, I could not find any and no staff around to ask. Not attentive and not at all gracious.
AircraftBoeing 747
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLAX to BNE
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"upgraded to Premium economy"

(Australia)

A discount economy fare with Qantas from Melbourne to LAX return and managed to secure seats 32J/K on each leg in the small economy section at the rear of the top deck. When we approached the boarding gate at Melbourne, were delighted to see we had been upgraded to Premium economy. The seats in PE are definitely a step up from economy - although as noted previously when the passenger in front reclines, your space is definitely reduced! Very prompt and friendly service. On the way home (29 Jan) no upgrade, but the service was outstanding. Seats were comfortable and entertainment system had enough to keep us busy. Cabin crew visible on both legs with snacks and water on hand.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to LAX
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"pleasantly surprised"

(Australia)

It has been a considerable time since I flew Qantas and I was pleasantly surprised. Self check-in completed in a very short time. The flight was very enjoyable, being the last flight on a Thursday night. There were few empty seats and happy with comfort on this A330-200, seat 31A. Cabin crew were very pleasant and served a superior snack with beverages or wine. The service was efficient and pleasant. Qantas are far superior to the low cost carriers.
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to MEL
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a fantastic flight"

(Australia)

1st January from Melbourne to Darwin, and it was a fantastic flight. No drama, everything was on time. Ground staff with friendly smile. Staff on the plane were great and treated everyone with a smile. Landed on tine in Darwin. Thank you Qantas, you all made a perfect start to new year.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMEL to DRW
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"ground services be improved"

(Hong Kong)

As much as I appreciate Qantas inflight service, I believe that their operations / ground services can be improved. Flying to AKL from HKG in business, I won the bid for upgrade from economy. When arrived at the check it I was informed my flight was delayed 12 hours! I didn't receive any notification before (like most airlines do) that would have avoided me to go all the way to the check in. In that moment I have been told that they did not know when I was gonna get my connection to AKL. Went back home, they after I learnt that I would have needed to spend one night in Sydney as there was no connecting flight the same day. That meant that I would arrive 20 hours after the planned time, losing one full day of travel. And I could not check in until AKL directly, meaning that I would need to take my luggage in Sydney, and check in again the morning after (with a 5 hours sleep maximum). In Sydney the hotel provided was very convenient (right in the airport) but no breakfast was provided. I wrote to Qantas to complain about these issues, but after 10 days I did not hear back anything from them. It's a shame that an airline with good inflight service is not able to manage these situations in a better way. At the end a travel experience includes all way from the departure airport to the destination.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHKG to AKL via SYD
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"crew were very attentive"

(Australia)

Los Angeles to Perth via Melbourne. We paid extra $180 for exit row in the small economy section at the very rear of the upper deck. Unlimited leg room although no storage options here and is quite cold next to the door. Food was good, with dinner and breakfast served and any snacks we wanted in between. The cabin crew were very attentive and helpful. We did miss our connection in Melbourne due to the large queue in Customs but we were moved straight on to the next flight with no issue. My only criticism would be that the exit row seating width is a little constrained due to containing the to the TV in the armrest but this is standard on all carriers so there is not much that can be done about this.
AircraftA380 / A330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLAX to PER via MEL
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"a perfect flight"

(Belgium)

A perfect flight with Qantas from Melbourne to Perth. Flight was on time. A very good service, food was healthy and great taste. Drinks were superb. The crew were very friendly. It was a real pleasure to flight with. Seats were good. Just the free WIFI was very slow.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to PER
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"back to good old days"

(Australia)

Honolulu to Sydney with Qantas recently updated A330-300 aircraft. The new economy seats were like those on A380 and entertainment system was first rate, with significant improvements on the old interior A330 we had on outward journey. Meals were lunch and dinner, a choice of three options. Meal size and quality was good. It was a bit like a step back to the good old days of the 80s in this regard. Crew friendly and came around with extras like ice cream, mid flight tea and coffee service etc. The best economy long haul flight I had had in years.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHNL to SYD
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes