Qantas Airways

✅ Verified Review | Manila to Melbourne via Sydney with Qantas. Check in was swift and polite request to change was done with any issue at all. Lounge in MNL was basic but good. Boarding a bit late but priorities respected. The first flight was an A330-300. Crew on this flight were like chalk and cheese. Some were extra charming and professional but others were extremely rude. Flight departed 30 minutes late. Had issues with IFE that took nearly an hour to fix. Food on Qantas was pathetic and stingy. So called supper served on a 8pm flight assuming passengers do not need to be fed. Dessert had a cheese plate which actually had one piece of cheese. During dinner service one of the male crew was so rude to a kid that his father had to speak to the purser. It was disappointing to witness this. Seats on the newly refurbished A330-300 are comfy and fantastic for a good night rest. Short flight time meant arrived in Sydney before time. Being one of the first flights of the day immigration and baggage claim was very fast. Second leg to MEL was a Domestic Configured A330-200. Usual run of the mill flight. No complaints. Good flights but behaviour of some cabin crew is not acceptable.

✅ Verified Review | Perth to Singapore on a Qantas Boeing 737-800 was a cramped flight. I'm only 5'10", in a small plane with only 6 seats across and there was no room to recline so cannot sleep. I will return to using Scoot in their Boeing 787 or Singapore Air. Sadly the food was not very good either compared to my next flight with Royal Brunei.

✅ Verified Review | Sydney to New York JFK via Los Angeles. Good flight packed aircraft on QF11, I quite liked it, was comfortable and managed to get 6 hours sleep which wasn't bad for a approximately 15 hour flight, 9 hours of watching movies. Took off at 10:05 am and arrived in Los Angeles at around 6:00 am the next morning, 3 hours in Los Angeles airport and then on the 747-400 (Qantas) to New York.

✅ Verified Review | Booked QF118 (direct flight from Hong Kong to Sydney departing at 9:45pm on 11/03/2016) for 6 passengers. On 10 March tried to do online check-in but their website did not have the button for checking in. It only showed check-in was complete at the airport. I changed the website to English version and it allowed me to check-in as normal. First attempt their website said I took too long entering details. It is reasonable to take 15 mins entering six people's details! Second attempt their website showed an error: We are unable to process your check-in request at this time. Try again later or check-in at the airport. [ER100]. I have no idea what was going on so all I could do is do wait till the other day. 11 March In the morning, I received an email "We're sorry, your flight details for travel starting on 11 March 2016 have changed." This is totally unacceptable. Was it that difficult for them to give me a call or sms? What if I didn't check my email? The notice was given in less than 24 hours. Then I called as per instructions and they didn't have enough staffs speaking Cantonese. My calls were simply hung up twice. Then I tried the English one and my call was finally picked up. What if I don't speak English? The call centre officer advised the flight was cancelled due to mechanical issues. They could only offer me earlier indirect flights via Brisbane (7:15pm!) to Sydney. Firstly, indirect flights are much cheaper than direct flights. Secondly, it was very inconvenient for us to transfer at Brisbane. All of us had to take half day annual leave because they could only provide earlier flights. I lodged a formal complaint. 10 April 2016 and no response. I sent another email requesting a response. 12 April 2016 I posted on their facebook. 14 April 2016 I received a response stating their disclaimers etc. In conclusion, they feel that they are justified not compensating anything as little as a voucher or miles. If the flight was delayed I am okay, but that was not the case particularly it was due to mechanical issues. 19 April 2016 I realized they removed my comment on facebook as well.

✅ Verified Review | QF9 Melbourne to London. Departed on time, all good. After dinner, settled down for sleep (14 hour flight). Landed Sydney (one hour's flying time north of Melbourne) eight hours later. Diversion to Sydney because Qantas/Rolls Royce unhappy with possible vibration in one engine, and took the view that safety comes first. Arrived LHR over 11 hours late. We are delighted with the way Qantas handled this situation. We were kept informed at all times, and kept receiving apologies from pilots and cabin crew (not that any were needed - better safe than sorry). All passengers were given letter explaining what was happening, and expected arrival times. Letter also served as proof of situation for travel insurance claims if necessary. Many Qantas staff on hand at LHR to escort passengers who had missed connections to awaiting buses for overnight hotel accommodation. For those with out-of-pocket expenses, re-imbursment promised. We already have confirmation email that our taxi fare will be in bank within days. 10/10 for the calm and professional manner in which Qantas as an organisation handled this, and the same rating to all Qantas staff concerned.

✅ Verified Review | Melbourne to Manila via Sydney in business Class. Check in fast, lounge at Melbourne basic but good. Departure out of MEL on time on a Boeing 737-800 with sky interior with a friendly and efficient crew. Quick transfer in SYD, and the lounge at SYD has a good selection of food and drink. Priority boarding worked well and flight to Manila on a refurbished A333, with a great, private seat. IFE with an extensive choice. Crew were good and friendly. Food is the only negative and I am puzzled how the business class food is Neil Perry endorsed. I find Qantas economy class food much better. Had good 3 hours of sleep. Bags out fast in Manila.

Sydney to Singapore. The plane was delayed because of catering issues almost 2 hours. The cabin crew was surly at best. Qantas lost my luggage. We came in from Dallas to Sydney on Qantas and was scheduled for a 4 hour wait to go to Singapore. The wait ended up longer because of the catering problems. When we got to Singapore my bag was no where to be found. When I questioned the Qantas agent, she already new that my bag had been left behind and was coming in on a later flight. So here I am waiting for my bag to be delivered after leaving on Sunday to get here. To say that I'm unhappy is an understatement. They Qantas had plenty of time to get my bag on the plane. My husband's bag made it. Both bags had propriety tags on.

✅ Verified Review | I booked my Dubai to Melbourne flight through Emirates, but was surprised that it was a codeshare operated by Qantas. In the past I have had rude treatment from Qantas staff and flown long haul in planes with an old tricolor projector, so I generally avoid flying with them. In this case the plane actually had a LCD screenbut a very poor entertainment system with few movies to see. However I ordered vegan food. They brought me a very large roll of bread with something that smelled bad inside called ratatouille. I said no thanks, during the flight the same nasty sandwich was offered to me a further two times. The seats armrests could not be lifted up so it was impossible for my 4 year old to lie on my lap and get a rest. Obviously they purposely decided to not offer comfort to their passengers. I will continue to avoid flying with Qantas.

✅ Verified Review | Wellington to Sydney with Qantas. Good flight, excellent entertainment choices and friendly crew. Seated in 4F so had the extra space of the bulkhead and an empty seat in the middle. Very easy pleasant flight. Crew were attentive and friendly without feeling rushed considering it is a relatively short flight and the flight was 95% full.

Canberra to Brisbane was a domestic flight with luggage being booked through to Singapore. The first flight was on time and cabin staff were quietly efficient, the second flight was late leaving Brisbane but landed on time in Singapore. The food was good - I had pre-ordered my lunch on the second flight and it met my expectations. The wine was also good. Cabin crew were efficient and not obtrusive. Inflight entertainment was good and I was pleasantly surprised to have a comfortable flat bed for the Brisbane - Singapore sector. Luggage came off the Singapore flight quickly. Overall the flight exceeded my expectations.