Qantas Airways

✅ Verified Review | It's my third time flying with Qantas Airways. I first flew with Qantas over 10 years ago and the service was great, however this trip from Singapore to Melbourne was very disappointing. The aircraft interior was refurbished and the in-flight entertainment was good and the seats were comfortable with decent leg room for an economy seat, but the service was slow and poor. The flight took off at 8pm but dinner was served very slowly. The left aisle was served about 20 min after the right aisle and the food serving was pathetic. There was no salad and no fruits, just a main course with a cold and hard brownie. Compared to other airlines (e.g. Singapore airlines and Emirates), the food didn't taste as good. A man sitting beside me was not full from the small serving and wanted more buns but the flight attendants ignored him. A flight attendant asked for my drink preference but never came back to serve me any drinks. Very disappointed with Qantas. I feel that their domestic flights were better than this international flight that I took.

✅ Verified Review | Flew Melbourne to Hobart with Qantas. The plane was quite old and my seat was stained with food from the previous flight. Furthermore, the iPad provided for in-flight entertainment was not working, which I guess is because it ran out of battery. Luckily, it was a short 1hr flight so the iPad wasn't really necessary. Despite these shortfalls, the service crew was friendly and they served breakfast quickly. Although it was a cold breakfast with yogurt, fruit bars and dried cranberries, it tasted good. Overall, the flight is not fantastic, but the good service crew managed to make the short flight better.

Brisbane to Singapore and return with Qantas. We are regular Business Class flyers, but have avoided Qantas for years after a series of unsatisfactory experiences. This time we were going to Europe via Istanbul and decided that we would go with Turkish Airlines. This meant the Brisbane to Singapore leg was with their code share partner, Qantas. The Qantas experience on the way over seemed fine. The beds were good, service solid and the plane was on time. On the way back however, the old experience came back to us. The new Qantas promotion and safety video is embarrassing and even the staff cringed and smiled in sympathy. It is really bad and not sure what they were thinking. The service was basic compared to Turkish and Singapore Airlines and extra coffee was not even offered at meals. We were subjected to the constant banter by one of the cabin crew to his colleague which went on and on while he sat down when he should have been serving the paying customers. He treated us with indifference throughout the flight. Business Class experience? No.

✅ Verified Review | Flew Singapore to Melbourne with Qantas. Flights on both leg were good with a slight delay on return leg. The ground staff were very helpful and assigned seats of our choice. On SIN-MEL route, there were no IFE screens but every passenger was provided with an ipad with streaming video connected via wifi. The food was good with plenty of options. Even in economy class, passengers were provided with menu cards with 3 to 4 choices for full course meal with plenty of options in drinks. The attendants were courteous and very helpful. The seating was 2-4-2 configuration with decent legroom.

✅ Verified Review | QF 604, Melbourne to Brisbane (B737-800) with Qantas Airways. This was an uneventful flight at the early hours of the morning. Boarding was earlier than schedule and FA’s seemed to be very efficient with the process of ensuring smaller items being stored under the seat and larger items in the cabin storage above. This helped ensure people we not left scrambling for places to place their cabin luggage and the flight was not delayed in the process. The breakfast offering was either cereal or a warmed frittata. I went for the latter and thought it was better than average for an flight albeit I was not very hungry to start with. IFE was in the form of Q Streaming which is a wifi setup whereby you can watch and listen to a range of things from your smartphone or laptop. Overall – good flight.

Flew Qantas from Sydney to Dubai. Seats hard, staff smiled whilst throwing boxed food on the table that was mostly inedible. Drinks served in paper cups, no hot towels on descent and no onboard reading matter. Main meal was pre-ordered so no problem so main meal okay, but rest was mostly inedible, who wants yoghurt and grains for breakfast with a feta and spinach bun - not me. Cattle class at its finest.

We flew with Qantas as we had missed our flight with Emirates from Heathrow to Dubai. At first we were disappointed to hear that we had no choice other than to fly with Qantas but quite honestly we were pleasantly surprised. The plane was fairly empty, which was handy as it was a night flight. But what made it for me were the Cabin Crew - lovely, friendly, polite and very professional. The plane was not as glamorous as some others, nor the inflight entertainment as vast, but to be fair the service we received was second to none and made the long flight with our 3 children - 7 month old baby boy, 4 year old little girl and 8 year old boy a pleasant one.

✅ Verified Review | Flew New York to Melbourne via Los Angles. On both legs the seats were comfortable, IFE was of a very high quality. Cabin crew were always smiling, provided friendly service and responded to the call button promptly. The food was great, at least three choices for dinner (the pasta was especially delicious) and two for breakfast, plus regular snack and drink runs throughout the flight. Even the cabin announcements were provided in a very pleasant manner. I highly recommend Qantas on the transpacific routes.

This was the first time I have flown in the recently upgraded domestic Business Class cabin - impressive. Firstly, the flight was delayed due to a flat tyre on the plane and they kept us informed. Myself and about 10 others on the plane were connecting on to QF9 to London - and the delay made the timing very tight indeed. Qantas handled it very well with staff getting us off the plane first and then rushing us through immigration to QF9 which had been held for us. The trip itself to Melbourne was very good and the food was the best I have had on a plane for sometime - a substantial piece of pork that was quite delicious. I flew on to London in a combination of Premium Economy and Business - and the food was better on this domestic flight without a doubt. I have also just flown two internal European flights in Business Class (Iberian and BA) and both were nothing near the standard of Qantas. It's when you experience the competition you are reminded just how good Qantas really is.

Melbourne to Tokyo via Sydney with Qantas. Melbourne to Sydney leg on old Boeing 737 with no IFE which is poor for 2016. Flight was late arriving into Sydney so connection was tight which wasn't helped by the fact that with children you can't use the machines to go through customs and there was only one customs officer working, who decided in his wisdom to process a whole heap of crew members before us - until another staff member told the crew they could use the machines - that part is not the fault of Qantas. Flight on refurbished Boeing 747 was overall good, staff were efficient if not overly engaging. The positives for me were the food (best in a long time on a plane) the snack bar and the IFE had a good range, although still not to Emirates standards. Overall a satisfying experience.