Qantas Airways

Flew Los Angeles to Melbourne. Cabin crew good, we paid extra for our seats as we are tall but noise level high and uncomfortable. Children complained of being cold. Food was very poor especially the food presented in boxes. None or poor choices for non beef eaters, the tea and coffee was very poor quality. If possible can guests seated in 79 back get served in varying rotation as it seemed always some of the last to receive food. Only one offer of drinks/beverages at flight commencement as it is a 15 plus hour flight so a second drink would be very appreciated. The toilets were clean which is a plus as again long flight with poor sanitation is difficult to tolerate. My children said movies were older but I didn't mind that as I cannot look at small screen. Compared to British Airways, Qantas is just behind but superior to all American Airlines.

✅ Verified Review | Melbourne - Hong Kong - Melbourne, 1st time flying Qantas on a long journey, flew the same route before with CX so it was interesting to see how QF stands. Same equipment use (A330-300) though when I check 2 months before thought they would deploy a 747-400, welcome drinks of Bickford is offered together with a bottle of water which is perfect, seats not much difference, IFE pretty much the same and would say both 5/5. Inflight meals I would give CX the upperhand here as I prefer the traditional where you have a salad and fruit serve in all together, with QF you don't have this, the claim that food serving is 50% more is for me not noticeable, though am impress with the infused bread, Lindor chocolates given on both journey after meals, Apples and Wies ice cream distributed on the onward journey which I really liked. Crew on both flights very professional and attentive. Overall great product and value, would definitely recommend and fly them again.

Flew Qantas from Sydney to Tokyo. Pleasant flight but annoying features were: Not allowed to pre book your seats until 24 hrs prior to departure - no charge. If you want to book your seats prior to 24 hour period a charge needs to be paid for. Old planes and therefore amenities were poor. Seating in economy was cramped. Flight attendants very smiley but not very friendly. Meals: awful airline food that can be avoided if you buy at airport lounge before boarding. Service rating adequate.

✅ Verified Review | Johannesburg to Melbourne via Sydney with Qantas. QF customer service regarding a ticket issue was poor - hold times are ridiculous and the agents I spoke to could not careless. Check in at JNB was swift and fast. Enjoyed the British Airways lounge at JNB. Food, drinks, staff and WiFi all excellent. JNB-SYD operated by a B747-400. Boarded on time but pushed back 50 minutes late due to tech issues. Crew on the flight was excellent. Polite, professional and friendly. Excellent choice of IFE. Comfy seat. Tasty food. Short flight time with strong tail wind meant flight arrived on time into SYD despite delay on departure. Arrival time into SYD is a quiet time at airport. Cleared immigration fast and checked on to domestic flight. Domestic Flight right on time. Good snack and drink. Cabin crew on the domestic sector too were fantastic. Barring the appalling call centre. QF in the air is excellent.

✅ Verified Review | On Wednesday, 6th June, a group of 4 of us, flew to Sydney, on QF 863, to Sydney and returned on Sunday, 12th June 2016, on Flight QF 862. I have difficulty, negotiating stairs and escalators, due to the effects of having 2 strokes, in the past 7 years. Firstly, our trip from Coolangatta, on Wednesday 6th June, was memorable, because of the compassion and understanding, of the cabin crew, and the fact, that they understood, my predicament. Not to be outdone, our cabin crew and Captain, on our return flight, were equal to the task. As a nervous fly, compounded by mobility issues, they really made me welcome, as a guest, rather than a hindrance, to their work. My wife and I, have limited experience, in flying, but, if this is the quality and standard, set by Qantas, other Airlines, would be "Hard-Pressed" to equal it.

✅ Verified Review | Disappointing. Not even the good crew and inflight meal were enough to make this a pleasant flight from Singapore to Perth. Qantas use an older Boeing 737 on this Perth-Singapore-Perth run. Old Business Class and an extremely uncomfortable cramped economy cabin. I checked online when I returned to Australia the seat pitch is 30", refer to the photo, I am 174cm tall and my knees touched the seat in front. The only good thing about the flight was that the gentleman sitting in front did not recline his seat. The inflight entertainment was ok. This was worse than any low cost airline.

✅ Verified Review | Qantas fails miserably in customer service. I booked a ticket from Denpasar home to Honolulu with a long layover in Sydney (16 hours). I was never told that a long layover would require a visa since I could not stay in the airport for more than a 12 hour layover. It would have been easy for me (US Passport) to get one electronically in Denpasar, but my wife has a Cambodian passport, so it would have required us missing our flight and getting one the next day at the Australian embassy. JetStar (Qantas' discount partner) said no problem and moved our flight out 2 days at no charge. But they said we also had to arrange that with Qantas, our carrier from Sydney to Honolulu. Qantas wanted about $600 per passenger for a change fee and difference in airfare for each of us. On three separate calls to customer service (the line kept dropping as I was left on hold for interminable periods) they say they would not waive the fee. I had the ticket refunded by my credit card company but will never fly Qantas after being treated so rudely and unfairly.

Sydney to Johannesburg with Qantas. For this year's holiday we flew economy. I found staff very efficient, friendly and caring. The food was good, loved that there was a South African traditional dish on the menu (bobotie). As happens some menu choices ran out but it was handled well by the staff. Some airport delays when we departed Johannesburg but well managed to ensure we made our connecting flights.

✅ Verified Review | Singapore to Perth with Qantas. A quick 5 hour flight. Crew were friendly, cabin looks clean and newish. The entertainment was ok considering it is only a 5 hour flight. This plane is actually similar to a domestic flight I took a few months back. The food, I personally feel that it is better after they switched the way the serve their meals. Check in was swift. The crew and pilot gave regular updates on the flight path and times. I will fly them again on this route.

QF11, Economy flight from Sydney to Calgary via LA. Lower deck exit row seats. Overall good flight experience on the long journey to LA. A380 provided a very smooth, quiet and uneventful flight. Good on board communication and also good level of service. Exit row seat at extra cost - provided increased leg room but minor inconvenience with fold out tray/screen and location near galley and area used by other passengers. Quality of food was very ordinary, some of the food was atrocious (Chicken Panini), would say on this flight with new format of food service - quality was below other carriers - big negative against Qantas. Still a good level of satisfaction with the overall experience. (not up to Cathay standard).