Qantas Airways

✅ Verified Review | Brisbane to Ho Chi Minh via Singapore - I still call Australia home, and I still call Qantas my airline. A smooth flight despite a little turbulence, soft landings, great service, excellent in-flight duty free, and great satisfaction and comfort. Even the Jetstar flight from Singapore to Vietnam was great, and the customer service excellent. The food was good, the staff friendly and I would happily fly them again.

Flew Perth to Brisbane with Qantas. Seat looks like a cocoon. They do not look nice, and it seems the space could be better distributed. If you are tall, I'd rather say they can be claustrophobic. Considering you are flying business in Australia, I'd say they could serve much better wines. Only one toilet for more than 20 pax in business does not sound reasonable. I was expecting more courtesy interacting w/ flight attendants. Small details that made the difference aboard: blanket - nice size and comfortable Meal on board - good options, good flavour Safety video - amazing way to call out for pax attention. A must-see video.

✅ Verified Review | A quick and friendly checkin at Perth's domestic airport and through security the flight departed on time however arrived a little later than expected (by about 20 mins due to poor weather conditions). Qantas never usually provide outstanding service in economy and this service was no different. Very average. Crew seemed disinterested and a senior cabin member seemed like she hadn't a care in the world. The food served was tasty but again average. Considering you are paying more than the low cost services the food and service isn't much different. Inflight entertainment is good.

✅ Verified Review | All airlines experience problems from time to time. Ours was a delay in departure due to 'technical' problems. Ok - I accept this happens. However - customer relations becomes vital at this time. Information about transfers - new arrival times so you can re-book accommodation car hire etc.. it all becomes important. None of this happened. We were basically left to our own devices with a £10 voucher at Heathrow and then a cheap hotel in Dubai whilst awaiting a re-booked flight via Sydney - which we had no choice in or discussion about. When boarding the re-routed flight we were treated as if it was our fault - sat separately and I wont bore you with the details about the service. On our return I wrote to Qantas and simply asked for acknowledgement of my letter addressing my concerns. This was not forthcoming. Eventually - 4 months latter I get a very limp email. Poor. So - I have since found an interesting piece of EU legislation C(2016) 3502. Basically any flight leaving from an EU airport is covered by this. I advise any Qantas passenger to be aware of their rights for compensation. Especially those caught up in the delay in February this year.

✅ Verified Review | Qantas has deteriorated significantly in recent times, it is no longer a premium airline. Qantas now has an ageing fleet, fewer crafts, and serious staffing issues. This essentially means more cancellations, technical issues, delays, and a deteriorating service. We booked our tickets to Rome with Qantas as the flights selected had a convenient midday departure with a two-hour stopover in Sydney, and three hours in Dubai. However, problems started before we left home. 1) Qantas cancelled our first flight and rescheduled a departure time three hours earlier. The new 9.00am departure created a five-hour first stopover in Sydney 2) Qantas then delayed the Sydney departure due to 'engineering requirements' by four hours. They kept extending the delay every 30 minutes, making it impossible to modify onward journey arrangements. The stopover had extended to nine hours from two. 3) This resulted in missing our connecting flight in Dubai. We were rebooked into a flight scheduled to depart more than five hours later. 4) My wife and I were assigned separated seats, as the flight was full. Further to this, the Qantas flight service was extremely tardy. They kept forgetting to bring my wife’s meal, which she received two hours after others had finished eating. The cabin was a constant mess as the cabin staff was extremely slow in removing trays, etc. 5) We arrived eight hours late in Rome and missed our connecting Alitalia flight. The result, Alitalia forfeited our return tickets that cost $1540 to replace. If you elect or need to travel Qantas, be prepared by lowering past expectations and factor in more delays.

✅ Verified Review | Perth to Broome with Qantas. Short two hour domestic flights. The flight attendant that scans our boarding pass greeted each passenger warmly by addressing us personally. The fact that I have being addressed as "Good morning Mr Ha welcome abroad" creates a really warm and welcoming feeling. I am amazed at how fast they work and pick up each passengers last name. Enjoyable flight on the new Boeing 737-800 fleet. Nice ambience, sufficient leg room and seat space is comfortable. The downsides are that the touchscreen PTV is not that sensitive. The inflight meals served was a really tiny portion. Given lots of fluids to hydrate ourselves throughout the flight.

✅ Verified Review | Used airpoints for a return trip to London. Cabin staff very friendly and helpful. On the leg from Dubai to London, the cabin crew provided good humour and engaged well with the passengers. I remarked upon this when departing the aircraft. I had seat 88G which is in the last row near a door and subsequently, I found it quite cold. Avoid, if possible. After many passengers departed in Dubai, I moved to 85A and had the row to myself - much more comfortable. The Captain walked through the cabin and stopped and chatted to me and then cleared the residue of my lunch away. Never seen that before. He also asked if I was being well looked after by the crew, which was a nice touch. Very pleasurable flights and Qantas crew don't disappoint.

✅ Verified Review | I would like to thank the cabin crew on QF571 on 15/6/16, for the care and help they gave me when I collapsed on the flight. People are very ready to be critical, but forget to say thank you for a job well done. They made an effort to make sure I was okay, even escorting me off the plane and getting my luggage, and waiting with me until my husband picked me up.

Qantas from Sydney to Manila, and Bangkok to Sydney both on an A330, one refurbished and one not. The difference is stark and it is hard to reconcile paying the same money for such a different offering. As usual with Qantas on time and uneventful flights with great cabin crew and satisfactory service offerings. The bottom line is that 31 inches in international economy is simply not competitive for a full service carrier. Coming from a Singapore Airlines regional 777 in BKK to an unrefurbished Qantas A330 is a rude shock. 1 inch does not sound like much but over 9 hours it does matter, as does the whole tired ambience of the aircraft.

Flew Los Angeles to Melbourne. Cabin crew good, we paid extra for our seats as we are tall but noise level high and uncomfortable. Children complained of being cold. Food was very poor especially the food presented in boxes. None or poor choices for non beef eaters, the tea and coffee was very poor quality. If possible can guests seated in 79 back get served in varying rotation as it seemed always some of the last to receive food. Only one offer of drinks/beverages at flight commencement as it is a 15 plus hour flight so a second drink would be very appreciated. The toilets were clean which is a plus as again long flight with poor sanitation is difficult to tolerate. My children said movies were older but I didn't mind that as I cannot look at small screen. Compared to British Airways, Qantas is just behind but superior to all American Airlines.