Qantas Airways

✅ Verified Review | Los Angeles to Sydney. The overall service was okay. However, the bathrooms were hideous and smelled of urine from the beginning to the end on both flights. I inquired twice about upgrading to premium or business class and was informed that the minimum was twice to nine times the original ticket price, outrageously ridiculous. Why even offer the service if there is little to no possibility of usability? On the return flight the galley equipment failed. There's was no meal for the 2nd half of an 16 hour flight. Qantas promised a "food voucher" to compensate for the technical failure, but the voucher was not provided upon disembarking the plane. The failure of Qantas to provide the voucher was the last straw for me on the customer service meter.

Sydney-Santiago in Premium economy. First time on the refurbished 747-400 and was really surprised by the seat comfort and amenities provided. Glass of sparkling offered prior to take off and addressed by name on boarding. Front row seat with plenty of leg-room and blanket and pillow on the seat when arriving at the designated seat. Crew very professional and orders taken for lunch and drinks after take-off. Food was excellent with Australian wines offered along with tea or coffee. Entertainment via screen built into the seat was very good with a great range of movies and TV shows. Overall a most pleasant experience on a 12 hour flight and a much better product than Singapore airlines Premium economy which I had experienced a few months prior to this flight.

✅ Verified Review | Flew Qantas from Sydney to Melbourne, QF425, seat 5F on a 737-800. Its was a short domestic flight and despite being a Sunday was 95% full. Boarding was really efficient and we left and arrived on time. What I was really impressed with was the care that was shown to an elderly passenger who needed some extra help. Really simple things like opening her sugar and snack packets for her and taking that moment to see if she needed anything else. Inflight entertainment was via BYOD and pleased I had my ipad handy on me. Very simple to down load and use. Movie / TV choices were different to the return flight that was back of the seat system too.

Very good flight with Qantas Airways from Los Angeles to Melbourne. 2 hot meals served plus a sandwich, all very tasty. Very comfortable seats with ample leg room. Flight departed and arrived on time. Service onboard was better on the Melbourne to LA route. I was traveling solo on the way back to Australia and found the staff couldn't be bothered to make up a bottle of formula for my baby. Really felt like they were annoyed. Staff almost invisible throughout the entire 15 hour flight. Aircraft and toilets were kept tidy and clean. Flight was 40 percent empty so a lot of room to stretch out. Highlight of the service was the wonderful entertainment system with tons of quality movies and tv shows and a very large screen.

✅ Verified Review | Sydney to Perth on 8th July, what has happened to the service, it has dramatically changed in quality. The aircraft was on time departure and plane was nice and clean. But the crew were very boring. The Food was a nightmare it was disgusting, and there was not enough selection onboard. The flight attendant serving the food, didn't know what it was - he just said its a beef meal, I said what is in it and he said Beef with vegetables, so they were not properly briefed prior to flying on what food is available?

✅ Verified Review | It was our first experience flying Qantas in Business Class from Sydney to Christchurch, on a Boeing 737 for this 3 hour flight. The check in was quite friendly. Only eight passengers in business class, but the other two were the family members of the other passengers who initially sat in economy class. They were allowed to sit in business class by the FA but only after the dinner service. The seats in the B737 are not as comfortable as those in Silk Air. The pitch also is not generous enough with limited recline. Despite only one FA served in J class and she was quite friendly and competent while serving six of us. Qantas regional business class wasn't bad at all.

✅ Verified Review | Travelled in premium economy from Dallas to Sydney with Qantas. This is a 16 hour 30 min flight. The onboard service has changed dramatically from when I took this flight a few years ago. Even though I was traveling in premium economy, we got one drink service. One. In almost 17 hours. The other times I needed a drink, I had to ask for it. No big deal, but really? In desperation, I wandered back to economy in search of food. The 'buffet' that had been previously available in regular economy was no longer. There wasn't one in premium either. I had ordered a veggie meal and it was literally some vegetables and boiled rice, a small salad and some dried fruit that looked disgusting. I had a baby who cried for 16 hours seated in front of me. Not the airlines fault, but it just added to the bad experience. On the plus side, the seat was bigger than economy. The flight attendant who worked our cabin was very nice. The flight was on time and relatively uneventful, but for $3200 round trip, this trip was definitely not worth the extra money for premium. It's sad to see a once great airline become so ordinary, even 'low cost'. I have flown other airlines in premium and even BA offers a better product.

✅ Verified Review | The Singapore to Melbourne flight was slightly delayed due to a family being late, not the airline's fault and the captain kept us regularly updated. Unfortunately this is where the good service ended. Although this was an overnight flight, one would still expect a degree of service throughout the flight. The supper was small, took forever to serve and there was only one drink service offered. After supper it was near impossible to get the attention of a staff member. They seemed more interested in getting sleeping positions at the back of the plane. At times on Qantas the attendant's attitude can be tiresome and you felt after the meal service you were really putting them out by asking for a coffee or coke. Breakfast was actually ok considering that scrambled eggs can always be hit and miss on a plane. Once again there was a limited drink service and the last straw for me was when I asked for a water and it never came. Qantas is not a cheap airline and is trying to compete against Asian and Middle Eastern carriers. Good luck, you're going to need it! I've already booked my next flight and it wasn't on Qantas.

What an excellent flight from Bangkok to Sydney with Qantas. I had a great seat that had a huge arm rest next to the aisle, so I was all cocooned. On board welcome was very warm and genuine and this set the mood for the rest of the flight. Amenity kit and duvet/pillow were already at the seat, as was a bottle of water. Pre-departure beverage was offered, and my champagne was topped up once more. Before take off, pyjama's were offered, and the mattress was attached to the seat. This would allow one to go to sleep quickly. Service was superb. I was addressed by several staff always by name (and they did not refer to the manifest). There was a drinks service with nuts. My glass was topped up 3 times, without having to ask, let alone think about it. Dinner service was over 2 hours into the flight, and food was excellent, but service even better. I had a great 6.5 hours sleep, having asked not to be woken for breakfast. When I did wake up, I was promptly asked what I wanted, and just settled for a coffee. I went to change, and my bedding had all been cleared. I cannot stress how impressed I was with the service, and also the hard product. Well done Qantas.

✅ Verified Review | Melbourne to Hong Kong in Economy with Qantas. It turns out Economy with Qantas is just slightly better than being put in the hold with the baggage. For an airline that charges hefty prices this was like flying no-frills, or maybe worse because their tickets are super expensive. The economy seats were the narrowest seats I have ever seen in a plane certainly for a 10 hour flight. The seats were much narrower than the seats on any of the other airlines that we took on our trip to Europe. It was extremely uncomfortable. Qantas seems to keep to the minimum number of staff possible. As a result, the service was as minimal as the seats. It took them ages to provide drinks and meals. The staff were nice enough but Economy passengers barely saw much of them. Given the high cost of our economy tickets, it was insulting to be treated like some sort of after thought. The worst food ever in so many different ways. Usually on an airline we get a tray of food containing a hot meal, a salad, perhaps some cheese and crackers, maybe another snack and a dessert. On Qantas they gave us a hot meal and a dessert. There was no tray and there was no other food. Just a small sized hot meal and a dessert. That was it. As it happened the hot meal was just awful so we only had the dessert. Even the kids received a hot meal and an apple. In contrast, when our kids flew with Cathay they received a tray of food including a hot meal, juice, fruit, cupcake, snack, cheese. Our kids didn't like the hot meal and when we asked if they had something else, after ages waiting, a staff member brought some dry biscuits and another apple. There were a lot of apples on this Qantas flight but much not of anything else. We got off our Qantas flight absolutely starving hungry. I don't mind flying no-frills but if Qantas wants to provide a no frills flight on Economy then the price should be no frills as well. Except it isn't. Qantas is usually more expensive than other airlines flying to and from Australia. Very disappointing