Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1138 reviews
7/10
4 star Skytrax Rating
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10/10

Qantas Airways customer review

(Australia)

Flew business class on QF 8 Dallas to Brisbane departing US on 11th December. The refurbish on the 747 is great. My partner and I were seated on the upper deck in the first row. A very private and quite place to be sitting. Service from seasoned flight crew was faultless as was IFE food and beverages. The breakfast service was fantastic and a well made latte by flight crew went down well. We both slept for 11 hours each making the 16 hour flight seem much quicker. The limo service was also faultless.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

SYD-SIN-SYD Dec 11 on QF81 and return Dec 17 on QF82. Flight out in business was one of the best we have experienced. An older cabin crew really knew how to look after their passengers. Food was OK wine was very good but service was absolute stand-out. Flight back suffered from the new 'supper' offering. We had superb dining at the Singapore Club but two small pieces of cheese crackers and a few grapes make an onboard bus class cheese platter? Again crew were very good. All flights on time and quick passage through customs etc.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

MEL to BKK via SYD. Qantas at its best. FA's were wonderful on all sectors. Drinks were never empty food was great (and I was a little concerned on that front in advance of the fight given some of the reviews) and well timed. Flight from SYD delayed an hour due to some twit that went missing then thought it was hilarious keeping a 747 load of people waiting! For anyone that has bitterness write about QF try flying in the US. Australians are spoilt with service from QF.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qantas Airways customer review

(Australia)

I flew with Qantas recently on the Sydney - Queenstown and the Christchurch - Sydney legs with a couple of infants. Though I had pre-ordered the food online 72 hours before the plane departure from my frequent flier account the staff on the plane didn't have the update and hence my children were served the normal food. During the return leg I had chosen the seats at the front-end of the aircraft and yet they put me at the back-end of the aircraft which was a bit disappointing. The lounge facilities (Gold member) at the Sydney airport were excellent whilst the lounge facilities in Christchurch could be improved a bit especially for the kids.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

Santiago and back on Qantas (BNE-SYD-SCL-SYD-BNE) Premium Economy - another unusual and not very satisfying experience. Service was very mixed - some flight attendants excellent some seem to have been in their roles for too many years and were keen to show it. Food and wine very good on Qantas PE possibly the best globally. The Big problem was the domestic connection on return in Sydney - what a shambles. The return flight from SCL was just 10 minutes late but already being aware from their schedules that I had about 70 minutes to make domestic connections I made special effort to ensure I only had carry-on luggage would utilise my APEC card to assist rapid immigration and have an Express Pass as well. Despite being a Platinum Frequent Flyer having my boarding pass properly checked at the International Terminal Transit Area as being valid for my next flight and then arriving at the new departure gate at least 35 minutes before the scheduled boarding time (an hour before scheduled departure time) when I was finally boarding I was then abruptly bumped off the flight 'as the Qantas computer advised it would normally be too late for someone to make my connection and so they had allocated my seat to another passenger'. By then I had been 27 hours without sleep and had to struggle to find a seat on that flight or next flight. It was an awful experience overall and one wonders how the IT programming and scheduling guys at Qantas develop such a program that causes such a problem. A final point is that maybe it is time globally for it to be acceptable to tip airline flight attendants for good service if they provide it. Although we are all aware flight attendants are primarily on-board for safety reasons surely it would be possible to tip the service component of their duties and perhaps make them happier.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qantas Airways customer review

(Australia)

QF23 SYD to BKK 14 Dec. Personable interactive cabin crew led by a formidable CSM (he even kept us personally well informed on the state of play in the Ashes match at Perth with a PA report for the whole plane on landing) quality service interesting and varied lunch menu complimented by great Australian wines and served at a leisurely pace. Boarding at a remote stand by bus and stairs hardly QF fault says more about the airport management than the airline with a personal and friendly greeting at the door. Slight delay in push back but kept well informed by flight deck crew. QF at it's very best only sour note was touch screen IFE not working.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

Travelled business class return from Sydney to Gold Coast. Very pleasant flight. Was a mid afternoon flight on the way up and was served a selection of cold meats and cheese as well as a warm bread roll and desert. Red and white wine to drink and lots of top ups by the friendly flight attendants. On the way home was served dinner I chose the Barramundi with rice. Again the wine was flowing! I travel this route regularly in business class and always impressed with the food and service on this very short sector.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Qantas Airways customer review

(Australia)

Flew QF652 Sunday 8th. My wife choose to use her maiden name so I always ring to ensure they put us together. Told by phone service that they could not allocate seats so I would need to do it at airport. Told at airport that flight was full and best they could do is me at 34b and my wife at 54j. She said how sorry she was but I could try at lounge. This company has a bad attitude when if comes to customer service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

PER-SYD and return. We flew last week the flights were both great. The breakfast on both flights was very tasty the staff professional and the TV and movies great to watch. Would definitely fly Qantas again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

SYD-SIN-SYD in economy. Both flights on A330-300. Check-in at First Class counters as a OneWorld Emerald member was fast and the agent was very friendly. Fast-track through immigration and security in SYD much appreciated. Qantas International First Lounge wonderful as always with excellent quality catering and very friendly staff. Priority boarding honoured on both flights. Seat was comfortable and there was a reasonable amount of legroom and recline. On-board catering was pretty good. Meals were of a decent portion and also tasty. Both flights were on time. Qantas Lounge in Singapore was nice with very friendly and helpful staff. Cabin crew reasonably good on the SYD-SIN leg (QF81) but they were great on the SIN-SYD leg (QF6). IFE was AVOD. Selection of latest releases was a little limited and the screens were a bit on the small side. Fast-track through immigration and customs provided on arrival in SYD. Aircraft were well-maintained. Overall this was quite a pleasant experience. Haven't flown QF economy in a very long time but I wouldn't hesitate to do so again as long as the price was competitive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes