Qantas Airways

Sydney to Auckland with Qantas. Left on time, arrived on time and the inflight service was impeccable and the breakfast provided excellent. I would really like to give a higher mark but when you pay the same dollars for 38 inches and a standard reclining seat on a 737 in Business Class across the Tasman as you do for a fully flat bed on Emirates the value is simply not there. I believe that Qantas should call this product Premium Economy and price it accordingly.

436112Canberra to Adelaide. Lucky enough to enjoy an upgrade on the flight home which was great. Seated in 3F, the leather seat was comfortable and the flight got off to a great start with a glass of chilled spring water. Staff were great and the dinner service was seamless - could not fault it. The food was excellent as was the wine. A really great flight.

London to Sydney via Dubai. Seat and leg room great (I'm 6'3 and didn't feel cramped). Yes it's a bit tight when the seat in front reclines but not a huge deal. Service was friendly, attentive and faultless. Food was absolutely woeful on all legs. Ordered on Q Eat prior to check in but still got asked what I wanted to eat - not sure what the whole point in ordering ahead of time is as the cabin crew seemed oblivious to any pre-ordered meals. Small portions, terrible choice of meals and the food itself was pretty sub par; probably on a level with some of the worst economy food I've ever tasted. Toilets could have done with an occasional clean. Choice of inflight entertainment was great - enough to keep me entertained for both legs. Overall a great Premium Economy product, absolutely let down by the disgusting food for every meal.

Another domestic sector from Adelaide to Canberra with Qantas to Canberra, all in all, QF Domestic Economy is a pretty consistent product. Departure was on time which is great for a weeknight business flight. Cabin service was executed well with the food drop and beverage service completed quickly. Had the Beef and Mushroom Pie (which I have had before) which was OK. The boxed food can be variable in quality. Flight was slightly early and baggage was much quicker than last time. Great flight.

Flew Qantas Airways from Brisbane to Christchurch. Frustrating 40 minute delay after boarding, as it was discovered that oxygen bottles used the previous delay had not been refilled. Very cramped with narrow seats and tight spacing. Aircraft was very new and seating seemed much more cramped than we are used to on 737's. Overall very uncomfortable for a flight of this length. Very good quality breakfast served, but this was spoilt by very long delay in clearing away. Only 4 crew, 2 serving 162 economy passengers. Long queues for toilets, pity the poor passengers in the last few rows. Touch screen very insensitive and frustrating to use.

✅ Verified Review | Los Angeles to Melbourne with Qantas. The food choices on this 10:00 PM flight consisted of supper only and were disappointing. Qantas seemed to be skimping because the flight is a night flight. The IFE options remain poor with few current movies. The all female FA crew were unimpressive with little interaction. Passengers were never addressed by name and any request outside the usual was not dealt with. Breakfast was small and a second coffee was not offered. The Sky Bed is a generation behind the benchmark and storage is lacking.

✅ Verified Review | Melbourne to Los Angeles with Qantas. I flew business class after previously flying Virgin Australia on the same route. The meal choices were surprisingly limited. The wine was reasonable for business but nothing outstanding. IFE movie choice was very poor with only 1 movie that looked current. The all male crew of FAs were good. The Sky Bed is showing it's age and is at least a generation behind the benchmark on other airlines. Qantas currently has an advantage of direct flights but will need to improve once Virgin starts direct flights again.

✅ Verified Review | Our return flight QF634 1 October Melbourne to Brisbane checked in using mobile phone - saves time and avoids paper boarding pass. Aisle seats of choice for two of us. Appeared to be a fairly full flight and dinner served. Gluten Free meal option for coeliac was potatoes meat with green beans that was good. Husband had choice of chicken salad or chicken noodles. Cabin crew offered soft drinks and hot drinks followed by a small chocolate. Very smooth flight and arrived on time.

✅ Verified Review | London to Townsville via Perth & Brisbane with Qantas. When it comes to legacy airlines, especially those that have only just come back into black from near financial ruin, one doesn't expect much when travelling down the back in economy. In these circumstances it would be easy to say that my expectations were exceeded because I wasn't really expecting much. However, the overall quality of product and service goes far beyond this. I was booked on QF10 from LHR-DXB. It's a relatively short 7 hour flight and having travelled this route with both British Airways and Emirates I thought I knew what to expect. It was therefore a real pleasure to find a large, comfy pillow and lovely wide seat to relax in. The non-alcoholic welcome cocktail was a nice touch and there was a good selection of other drinks to choose from. I had been super intrigued to find out how the Qantas 'no tray' meal service works. In effect you do get one small tray on which sits the hot part of the meal. A pre-buttered hot roll is rested on top and the dessert comes in a separate disposable pot. It's an original and quirky idea which does work. However, I couldn't help but think that this deliberately allows Qantas to cut back on meal add ons like cheese and biscuits. Luckily the lamb curry and crumble dessert were of a decent size and tasty. The wine was of good quality and the post lunch hot drink offering was good. I wish I had gone for the hot chocolate and marshmallow option when I saw it was available but opted for the healthier peppermint tea. Throughout the rest of the flight the crew remained in the cabin offering water, juices and fresh fruit. The second snack meal was a tasty, heated pastry. One could help themselves to sweet granola bars from the galley during the flight. Cabin crew were professional and generally hospitable. The flight took off just a few minutes late despite a technical hitch in London and landed on time in Dubai. Luggage quickly arrived onto the carousel and I was out of the airport in next to no time. My second flight to Australia was with Emirates before rejoining Qantas in Perth to fly onto Brisbane and then a second flight up to Townsville. Check in at both PER and BNE was fully automated from seat selection to luggage tag printing and bag drop. Although this was efficient it did rather take away the human touch. The first flight to BNE was on an old 737 with little in the way of leg room and generally old, tired seats. Although there was no seatback IFE the plane was fitted with an audio/visual streaming service which was complimentary. There was a good choice of movies, TV shows and music. The second flight was just a short 2 hour hop. However, it was operated by a 737 with the new Boeing Sky interior, with seatback IFE. A dinner service was operated on this flight along with a chocolate Lindor to finish (a great touch). On both flights the crew were natural, warm and friendly. The new uniforms really stood out and showed off the crew in a good way. All in all a great experience with Qantas. I would highly recommend them after these flights.

Having flown from Venice to Dubai on Emirates where we experienced good food and good all round service we expected nothing less from Qantas on our journey to Melbourne. We were sadly disappointed. A 14hr flight and only one meal. A couple of small snacks and drinks but only one meal. By the time the meal service reached us there was no choice. There was only Thai fish curry left - not a meal that appealed to either my husband or myself. The senior cabin steward did go to the business class and found a couple of pot pies which were very nice. Qantas seems to have dispensed with some of the nicer service touches such as wet wipes on the meal tray or warm towels for refreshing yourself after a meal. Compared to Emirates the entertainment system is very limited in content. We had attempted to obtain a business class upgrade on our flights to Europe using freqent flyer points. Qantas staff had been less than helpful - asking for $800+ before processing our request, with no guarantee of the upgrade and no refund if we were not able to get it. Having traveled to Europe less than 2 years ago on Emirates I found that Qantas was inferior in all areas.