Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1883 reviews
6/10
4 star Skytrax Rating
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9/10

"service of Qantas was very satisfactory"

(Hong Kong)

Having booked my ticket 10 months ahead, not only did I get a very good price, I was able to choose my seat at row 4, which is the first row of economy just behind business. Considering the business class seat is only slightly wider, with almost the same sized TV, I think I had made a very wise decision. As business class would have cost me 5 times more. Had I paid for that, and knowing what I got, I would have kicked myself. Being a One world emerald member with Sri Lankan airlines, I was greeted by the purser warmly, with immigration card, fast track card and business class headphone offered. Not only that, I find with both my flights, the seat in the middle was simply left empty between me and my neighbour, which kind of turned into a European style business class. Meals and drinks are of course from economy class, which was no problem and delicious. Being emerald member allowed me extra 20kg luggage and priority baggage handling, it really made no difference to flying in business class actually, except I was paying very cheap economy price, but still with all the perks. The service of Qantas was very satisfactory and the journey had been very enjoyable, and best of all, on time.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSYD to WLG
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"value is simply not there"

(Australia)

Sydney to Auckland with Qantas. Left on time, arrived on time and the inflight service was impeccable and the breakfast provided excellent. I would really like to give a higher mark but when you pay the same dollars for 38 inches and a standard reclining seat on a 737 in Business Class across the Tasman as you do for a fully flat bed on Emirates the value is simply not there. I believe that Qantas should call this product Premium Economy and price it accordingly.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSYD to AKL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"really great flight"

(Australia)

436112Canberra to Adelaide. Lucky enough to enjoy an upgrade on the flight home which was great. Seated in 3F, the leather seat was comfortable and the flight got off to a great start with a glass of chilled spring water. Staff were great and the dinner service was seamless - could not fault it. The food was excellent as was the wine. A really great flight.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCBR to ADL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"let down by disgusting food "

(Australia)

London to Sydney via Dubai. Seat and leg room great (I'm 6'3 and didn't feel cramped). Yes it's a bit tight when the seat in front reclines but not a huge deal. Service was friendly, attentive and faultless. Food was absolutely woeful on all legs. Ordered on Q Eat prior to check in but still got asked what I wanted to eat - not sure what the whole point in ordering ahead of time is as the cabin crew seemed oblivious to any pre-ordered meals. Small portions, terrible choice of meals and the food itself was pretty sub par; probably on a level with some of the worst economy food I've ever tasted. Toilets could have done with an occasional clean. Choice of inflight entertainment was great - enough to keep me entertained for both legs. Overall a great Premium Economy product, absolutely let down by the disgusting food for every meal.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to SYD via DXB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a pretty consistent product"

(Australia)

Another domestic sector from Adelaide to Canberra with Qantas to Canberra, all in all, QF Domestic Economy is a pretty consistent product. Departure was on time which is great for a weeknight business flight. Cabin service was executed well with the food drop and beverage service completed quickly. Had the Beef and Mushroom Pie (which I have had before) which was OK. The boxed food can be variable in quality. Flight was slightly early and baggage was much quicker than last time. Great flight.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteADL to CBR
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"narrow seats and tight spacing"

(South Africa)

Flew Qantas Airways from Brisbane to Christchurch. Frustrating 40 minute delay after boarding, as it was discovered that oxygen bottles used the previous delay had not been refilled. Very cramped with narrow seats and tight spacing. Aircraft was very new and seating seemed much more cramped than we are used to on 737's. Overall very uncomfortable for a flight of this length. Very good quality breakfast served, but this was spoilt by very long delay in clearing away. Only 4 crew, 2 serving 162 economy passengers. Long queues for toilets, pity the poor passengers in the last few rows. Touch screen very insensitive and frustrating to use.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBNE to CHC
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"crew were unimpressive"

(Australia)

Verified Review | Los Angeles to Melbourne with Qantas. The food choices on this 10:00 PM flight consisted of supper only and were disappointing. Qantas seemed to be skimping because the flight is a night flight. The IFE options remain poor with few current movies. The all female FA crew were unimpressive with little interaction. Passengers were never addressed by name and any request outside the usual was not dealt with. Breakfast was small and a second coffee was not offered. The Sky Bed is a generation behind the benchmark and storage is lacking.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLAX to MEL
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"meal choices surprisingly limited"

(Australia)

Verified Review | Melbourne to Los Angeles with Qantas. I flew business class after previously flying Virgin Australia on the same route. The meal choices were surprisingly limited. The wine was reasonable for business but nothing outstanding. IFE movie choice was very poor with only 1 movie that looked current. The all male crew of FAs were good. The Sky Bed is showing it's age and is at least a generation behind the benchmark on other airlines. Qantas currently has an advantage of direct flights but will need to improve once Virgin starts direct flights again.
AircraftA380
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMEL to LAX
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Very smooth flight"

(Australia)

Verified Review | Our return flight QF634 1 October Melbourne to Brisbane checked in using mobile phone - saves time and avoids paper boarding pass. Aisle seats of choice for two of us. Appeared to be a fairly full flight and dinner served. Gluten Free meal option for coeliac was potatoes meat with green beans that was good. Husband had choice of chicken salad or chicken noodles. Cabin crew offered soft drinks and hot drinks followed by a small chocolate. Very smooth flight and arrived on time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to BNE
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"expectations were exceeded"

(United Kingdom)

Verified Review | London to Townsville via Perth & Brisbane with Qantas. When it comes to legacy airlines, especially those that have only just come back into black from near financial ruin, one doesn't expect much when travelling down the back in economy. In these circumstances it would be easy to say that my expectations were exceeded because I wasn't really expecting much. However, the overall quality of product and service goes far beyond this. I was booked on QF10 from LHR-DXB. It's a relatively short 7 hour flight and having travelled this route with both British Airways and Emirates I thought I knew what to expect. It was therefore a real pleasure to find a large, comfy pillow and lovely wide seat to relax in. The non-alcoholic welcome cocktail was a nice touch and there was a good selection of other drinks to choose from. I had been super intrigued to find out how the Qantas 'no tray' meal service works. In effect you do get one small tray on which sits the hot part of the meal. A pre-buttered hot roll is rested on top and the dessert comes in a separate disposable pot. It's an original and quirky idea which does work. However, I couldn't help but think that this deliberately allows Qantas to cut back on meal add ons like cheese and biscuits. Luckily the lamb curry and crumble dessert were of a decent size and tasty. The wine was of good quality and the post lunch hot drink offering was good. I wish I had gone for the hot chocolate and marshmallow option when I saw it was available but opted for the healthier peppermint tea. Throughout the rest of the flight the crew remained in the cabin offering water, juices and fresh fruit. The second snack meal was a tasty, heated pastry. One could help themselves to sweet granola bars from the galley during the flight. Cabin crew were professional and generally hospitable. The flight took off just a few minutes late despite a technical hitch in London and landed on time in Dubai. Luggage quickly arrived onto the carousel and I was out of the airport in next to no time. My second flight to Australia was with Emirates before rejoining Qantas in Perth to fly onto Brisbane and then a second flight up to Townsville. Check in at both PER and BNE was fully automated from seat selection to luggage tag printing and bag drop. Although this was efficient it did rather take away the human touch. The first flight to BNE was on an old 737 with little in the way of leg room and generally old, tired seats. Although there was no seatback IFE the plane was fitted with an audio/visual streaming service which was complimentary. There was a good choice of movies, TV shows and music. The second flight was just a short 2 hour hop. However, it was operated by a 737 with the new Boeing Sky interior, with seatback IFE. A dinner service was operated on this flight along with a chocolate Lindor to finish (a great touch). On both flights the crew were natural, warm and friendly. The new uniforms really stood out and showed off the crew in a good way. All in all a great experience with Qantas. I would highly recommend them after these flights.
AircraftA380 / Boeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLHR to TSV via PER & BNE
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes