Qantas Airways

✅ Verified Review | My partner and I flew Qantas from Singapore to Sydney, on a refurbished A330-300. The aircraft cabin was clean and modern, IFE was quick and screen large with great content. The moving map was not operational on this flight. I especially liked the 2-4-2 seat layout. Seats are comfortable with good recline and good leg room. The flight departed Singapore 30 minutes late but arrived on time in Sydney. The meal service was OK. The welcome drink was cordial which I feel is a bit tacky. The main meal was very flavoursome and a good size, dessert a dry cake. We were only offered drinks once with dinner which was disappointing. Most airlines do a drinks round pre dinner, with dinner and after dinner. Not Qantas. Breakfast a pastry with a chocolate filling. It wasn't very tasty. I would have liked a choice of a hot meal. Staff were professional and friendly. Communication was great. Would I fly Qantas again? Possibly, but would more likely go with an Asian carrier.

✅ Verified Review | Sydney to Bangkok with Qantas. The people at the check-in counter in Sydney were very rude and condescending. One of the staff was the least helpful person I have ever encountered in an airport. I was flying with a large group and we were forced to be separated, which further complicated everything. Our director was not informed that we all needed a copy of our flight itinerary. I will not be flying them again based on this customer service.

✅ Verified Review | Sydney to Melbourne, the seats small and compact no leg room and I'm tiny. Food and beverage small and unsatisfying. Return was a nightmare with horrible customer service. Go here. Go there. Check in here. Oh you've been in line for 30 minutes, too bad we're no longer accepting your boarding flight by 1 minute. Ridiculous transfer fees for their crippling slow process. Never flying with them again. A lady next to me asked if there were any other options available - the rude cabin staff replied: Like What?

✅ Verified Review | Singapore to Melbourne with Qantas (QF36). Firstly late departure, no inflight entertainment as it was broken since flying from Brisbane earlier that day and not fixed - we can give you a magazine to read, never got one. The dinner was average and later the fresh fruit was a choice of banana or banana, the complimentary greeting drink was a bottle of water and the breakfast a dried shrivelled burnt danish with no filling - inedible in a cardboard box not fit to give to a dog. Qantas need to lift their game other Asian airlines win hands down for service and food. When I complained about the danish the flight attendant said we could get you another. What another burnt one? Don't bother I said. Paying a premium to travel Qantas when I could have flown Emirates for same price, better food and service or should have flown Jetstar as a budget - would still have been better than Qantas

✅ Verified Review | Flew Sydney to Singapore. A frustrating start to my journey as confusing signage at SYD led me to the wrong check-in area, before a staff member rather rudely redirected me to a desk for online checked-in passengers - even though the desks in the area I was queueing for said the same thing. The flight got off to a shaky start too, as boarding was delayed for more than half an hour with no explanation from gate staff other than two vague and non-reassuring references to a "technical issue". I was certain we'd be very late, however to Qantas' credit they made up time with the quickest boarding I've ever seen and we departed less than 5 minutes behind schedule. On board, the A330 was comfortable and modern and the IFE was amongst the best I've seen - certainly on par with Emirates in terms of quality, although perhaps not quite so much choice (but certainly more offerings to my taste). The 2-4-2 seating layout makes the A330 the ideal aircraft for travelling in a couple. Some crew were friendlier than others but overall I felt looked after. The meal choices were rather limited although the food was of a good quality. I would have preferred more frequent snacks. Service was excellent for the first part of the flight but all but disappeared around half way - disappointing as I would have preferred further drink and snack runs and was left hungry. To be fair, some turbulence late in the flight precluded the crew from offering a full service. Arrival in Singapore was smooth, with efficient deplaning and quick baggage offload. Overall a very comfortable and satisfying flight, Qantas could be excellent if a couple of customer service issues could be ironed out.

✅ Verified Review | Flew from Brisbane to Christchurch. The flight departed on time and arrived on time. The aircraft was around 70% full. Meal service included a hot or continental breakfast option. I chose continental and it was plentiful and filling. Coffee and tea offered along with soft drinks and water. Seperate water runs conducted before and after meal service. Inflight entertainment was well stocked with latest media content. Aircraft clean. Bags out quickly in Christchurch. The price I purchased these flights at makes it very good value for money. Very happy with Qantas.

Sydney to Johannesburg with Qantas in Premium Economy. Boarding was quick and efficient with sparkling wine or fruit juice offered prior to take off. The Senior Cabin Attendant came round to introduce herself and advised who would be providing service during the flight. This is the first time we have experienced this personal touch, and throughout the flight the service was excellent, including the cabin attendant coming round to say goodbye and wish well on arrival. The premium economy seat is very comfortable and has plenty of space, although the leg / footrest could be improved. This was a 14 hour daylight flight. Bar service after takeoff included an excellent choice of wines. Food was very good. Slow roasted lamb shank - newly introduced Neil Perry meal featured in Qantas magazine - was superb. Second full meal, also very good, was served about 6 hours later. A snack was then offered about an hour before arrival. Throughout the flight the crew were available, and came round on a regular basis. The entertainment on offer is extensive, and whilst nothing appealed in the wide choice of films, none of which seemed very recent releases, there was an extensive range of CDs from which a playlist could be compiled, and enjoyed through good noise reducing earphones. Overall this was an excellent flight despite its length, and whilst the aircraft was very good, the difference was the superb service.

✅ Verified Review | Melbourne to Sydney with Qantas. Aircraft was a B737-800. Check-in at Melbourne was a breeze; all self-service where you print your own luggage tags and boarding passes. Many would call it impersonal but there were plenty of friendly Qantas staff around to answer questions. We were through security within 10 minutes of arrival. Boarding was efficient and on-time, with the crew courteous and professional right from the start. Nice to see an airline which sometimes get bad press for cost-cutting still try and put itself apart from the budget carriers with small touches like attitude. No seat back IFE in the aircraft we got but live streaming Sky News as well as streaming video via the Qantas app would have provided ample entertainment even on a longer flight. Soft drinks and a snack (bag of cookies) were provided - very basic but then again the flight was only an hour long. On-time arrival in Sydney together with efficient deplaning and swift arrival of baggage. Couldn't fault Qantas on this trip.

Dubai to Melbourne. Having flown into Dubai with Emirates, The transfer to Qantas was like travelling back in time to the 1990s. Oppressive dark cabin with dark grey pods six abreast in groups of two. The seats are just satisfactory but the small touch screens deliver only the most basic information about the flight. Departure and arrival were on time and the meals were good, particularly the dinner before landing. But instead of lighting up the cabin, we ate in semi-darkness that just added to the depressive environment. Staff worked hard especially before landing. What is particularly annoying, given the cost of flying with Qantas, is that the airline has a three section cabin upstairs. At the rear is Premium Economy, in the middle Business, and in front of the service section is a sort of small Elite Business for those with high Frequent Flyer points, which unlike the main cabin, was only about half full. Never again with Qantas.

Sydney to Singapore. Flying on an A330 with Qantas I was expecting to be on a new plane, unfortunately we weren't. This was about the tenth time I have flown with Qantas on an international flight, normally Qantas food is exceptional though on this route I was slightly dissapointed as the dessert was nothing special - however my main meal and garlic bread were served warm and tasted great, and the panini I had towards landing was excellent. The entertainment on Qantas is great especially the travel and lifestyle section. The crew were extremely friendly and I had a great chat with them. The flight from Sydney to Singapore was about $360 AUD one way which is pretty good for value, Singapore Airlines that route would of cost about $520 one way.