✅ Trip Verified
| I booked a ticket via American Airlines for Qantas flights for a trip. I was flying from Cairns through Brisbane and Los Angeles to my final destination, San Diego. The flights were OK, nothing to rave about. The seats seemed smaller and more cramped other international flights I had taken. The food was too salty and lacked texture, but otherwise was fine. The attendants were kind and polite but a bit too strict when I asked for a drink ("Sir, you cannot have two drinks at the same time" when I had about 1 or 2 sips in the bottom of the dinky cup, which I effortlessly finished on the spot). However, my main qualm with Qantas is with their "Customer Care" and agents and representatives. While I was in the air from Cairns to Brisbane, Qantas cancelled my flight from Brisbane to Los Angeles, and I received a notification when we touched down. Naturally, I was confused and annoyed - why did they cancel my long-haul flight and why didn't they tell me before I took off from Cairns? I called Qantas who said it was cancelled for "operational requirements" but I could take a flight the day after (wouldn't work with my schedule) or connect me through Sydney at a painfully early hour in the morning. However, I had to call American Airlines to actually book the seat. Since Qantas and American Airlines had literally zero communication and little to no knowledge of what was going on with my original flight (Qantas said they could not notify American Airlines and I had to call them), I had to spend about 4 phone calls and 2 hours on the phone trying to fix the issue. I eventually booked new flights that added about 12 hours of additional travel time. When I tried to speak to a representative on the ground at the Brisbane airport, he was incredibly unhelpful and curt (I'll cut him some slack - it was 4:30 am). He could not tell me why the flight was cancelled, could not file my complaints, and could not provide any information except "Qantas has a process and the process works." Well, I can tell you first hand that the process is extremely convoluted and difficult and does not actually work. I spent several weeks trying to reach Qantas "Customer Care" before I heard back. No resolution has been reached for a flight two months ago. Tip: skip the mess and reach out via Twitter. Or just fly with a different airline.