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Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 827 reviews
7/10
4 star Skytrax Rating
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8/10

"ground staff nice and helpful"

(Indonesia)

Verified Review | Sydney to Melbourne - I have wanted to try Qantas for a long time and it was a nice flight. The seat was comfortable and the food was good. They offered a pizza. Mostly I don't like airplane food but the pizza was delicious. The cabin staff were nice with a lot of smiles and the ground staff also nice and helpful.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSYD to MEL
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"cabin crew kind and helpful"

(Hong Kong)

Verified Review | Hong Kong to Cairns via Brisbane with Qantas. The catering service for both flights was suitable, cabin crew were kind and helpful. The entertainment system for the International flight could add more Cantonese film, musci and TV programmes. Overall, both flight were great.
AircraftBoeing 737-800 / A330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteHKG to CNS via BNE
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"good customer service"

(United Kingdom)

London heathrow to Dubai return with Qantas. The flight from Heathrow was really nice, good customer service, good food and nice seats. However, the return flight wasn't a good experience - the plane was freezing and I had to put on a jacket. I asked for a cup of coffee the taste was disgusting, food options weren't so good, however the first flight was wonderful.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLHR to DXB
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service was fabulous"

(Australia)

Canberra to Perth with Qantas. The service was fabulous and nothing was too much trouble. Best I have ever had in economy. The staff had a lot of teenagers from a WA sporting club and they handled all this and looked after the rest of us perfectly. The food and service was great. My only complaint is on such a long trip each passenger should have their own TV. Other than that I have no complaints.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCBR to PER
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"good flight with friendly crew "

(Australia)

Verified Review | Brisbane to Hong Kong. A good flight with friendly crew and decent offering of food and entertainment. Fortunately the flight was not completely full, so enjoyed a couple of seats to myself. Crew were attentive throughout the flight and the food on offer was of good quality and variety. The entertainment options on the A330 are decent with more than enough to keep you entertained for the duration of the flight. Overall, very pleased.
AircraftA330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBNE to HKG
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"overall, was a good flight"

(Australia)

Verified Review | Took a late afternoon departure from Melbourne back to Adelaide after a weekend away. The flight was close to full but with exit row seats, it felt pretty comfortable. Flight left slightly late but arrived on time. Crew were courteous and efficient. Food was a choice of a hot and cold selection - went for the Chicken with soba noodles which was ok. Entertainment was through the wifi system which works well, plenty of choices - the cabin announcements do interupt the viewing a tad. Overall, was a good flight, consistent with the domestic economy product that Qantas offer.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMEL to ADL
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"service was prompt"

(Australia)

Verified Review | Used points to upgrade to Business Class on the long-haul from Santiago to Sydney with Qantas Airways and it was well worth it. Allocated seat 5F with the bulkhead in front. Offered champagne after boarding and shown how to use the seat settings. Lunch served after take-off with an excellent selection. Service was prompt and crew chatty while going about their work. Excellent selection of new release movies on the Q system. Slept for a few hours and then offered supper prior to landing in Sydney. Flight on time and could find little to detract from a great flight.
AircraftBoeing 747-400
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteSCL to SYD
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"excellent food for economy"

(Australia)

Melbourne to Brisbane. There was a delay on departure, but they provided drinks until we took off after 30 minutes delay. Excellent food for economy passengers as well as drinks. The seat pitch was tight. There is entertainment if you had the Qantas App. Overall, it was a good flight with excellent service and I would recommend this airline.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMEL to BNE
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"inquired twice about upgrading"

(United States)

Verified Review | Los Angeles to Sydney. The overall service was okay. However, the bathrooms were hideous and smelled of urine from the beginning to the end on both flights. I inquired twice about upgrading to premium or business class and was informed that the minimum was twice to nine times the original ticket price, outrageously ridiculous. Why even offer the service if there is little to no possibility of usability? On the return flight the galley equipment failed. There's was no meal for the 2nd half of an 16 hour flight. Qantas promised a "food voucher" to compensate for the technical failure, but the voucher was not provided upon disembarking the plane. The failure of Qantas to provide the voucher was the last straw for me on the customer service meter.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteLAX to SYD
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"really surprised by the seat"

(Australia)

Sydney-Santiago in Premium economy. First time on the refurbished 747-400 and was really surprised by the seat comfort and amenities provided. Glass of sparkling offered prior to take off and addressed by name on boarding. Front row seat with plenty of leg-room and blanket and pillow on the seat when arriving at the designated seat. Crew very professional and orders taken for lunch and drinks after take-off. Food was excellent with Australian wines offered along with tea or coffee. Entertainment via screen built into the seat was very good with a great range of movies and TV shows. Overall a most pleasant experience on a 12 hour flight and a much better product than Singapore airlines Premium economy which I had experienced a few months prior to this flight.
AircraftBoeing 747
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteSYD to SCQ
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes