✅ Verified Review
| Travelled with my husband and three children from Oslo to Melbourne on Emirates tickets, with the Dubai to Melbourne leg operated by Qantas. Stark contrast in quality of service, food and cabin fitout between Emirates and Qantas. Qantas staff seemed preoccupied with getting passengers to sleep as quickly as possible above all else, including requests for a bottle to get my tollder settled (grumpy, exhausted 3 year olds aren't conducive to getting a cabin full of people to sleep!). Kids weren't allowed to change seats before take off despite ample unoccupied seats after boarding was complete. Staff did however allow an adult male to change to an empty row of 4 seats before take off. On previous Emirates flights the kids seemed to be given at least a fair chance of occupying spare seats therefore increasing the possibility that they would sleep (which benefits the entire cabin). Kids meal on Qantas was a bread-like tube filled with veges and tomato sauce and a packet of Smarties. Contrast this with Emirates: hot bowl of macaroni cheese, rolls, a dessert, a drink, and a box full of snacks like small chocolate bars, crackers, crisps, and a small toothbrush kit. Entertainment system on Qantas was measly compared to Emirates with very few family movies and a smaller screen. Noticeably less leg room (my husband is 6 foot 4). In terms of service quality - only one staff member in our section seemed happy to be on the flight and conversed with our kids beyond 'Hi mate'. Qantas should be aware that (over)use of the word 'mate' doesn't make up for a lack of genuine care in making a kid's 13 hours in a confined space surrounded by snoring adults as comfortable as possible. On Emirates I felt totally comfortable asking for extra drinks, crisps etc for the kids (to reduce their loud 'I'm hungry' complaints). On Qantas I soon realised that these requests were treated as big extra workloads by the staff. On the plus side, my husband enjoyed the snack bar at the back of the plane.