✅ Trip Verified
| Santiago to Sydney. The behaviour of the in-flight crew on both flights was inappropriate, for different reasons. On the flight to Santiago, I at one stage went back to the service area to request more water for us both, saying words to the effect of "Could I get more water for my partner and I?". The female attendant then queried, "Your mother?". "No, my wife" I replied, at which she then said words along the lines of "We were wondering if you two were a couple, my colleague asked me what my gaydar told me about you". I found this statement to be inappropriately familiar and quite unprofessional. When I returned to my seat with the water, upon relating the exchange to my wife, the crew member suddenly appeared in front of us, saying "Are you talking about me?". Again, I found this behaviour odd and not a little bit creepy. Needless to say neither of us felt relaxed for the remainder of that flight. On the return flight, the female cabin member appeared put out by being asked for the slightest thing. We are not demanding passengers by any estimation, and are well aware that crew members have numerous duties to attend to. However, when the cabin member was walking past me, I attracted her attention and requested a drink for each of us. The reply was a deep and very audible sigh, followed by words to the effect of "I'm very busy at the moment you know, I have the pilots' dinner to organise". I stated that I understood, just when she got a chance. However, this "you're so putting me out" behaviour was repeated every time we asked for something or had a concern, such as when the lettuce was frozen solid, or when the pork was so tough I could not even cut it, let alone eat it (please see attached photos). On the subject of food, there is some expectation of edibility in all classes, let alone Business Class surely? I'm sure Neil Perry would not be pleased that his "signature menu" was so poorly executed. No one in that cabin had edible salad, all were frozen in one lump, and my "replacement" meal for the tough pork was beef that was not much better. I was left hungry as I could not eat either meal. When we requested some snacks due to being hungry, the male crew member said "Oh you want to keep the chocolate? Well, you are a growing girl". Again, to address a woman of 50 in such a way is not "cute" or "friendly", just odd. I would suggest that your staff need further training in not over-stepping the line between "friendly" and "creepy". In contrast, I have to say that your partner airline, Latam, which we flew for the remainder of our journey both ways, although not as "fancy" in terms of the seat/bed arrangement, were unfailingly friendly, helpful, and not once did we get the impression that we were an imposition to them, which was the impression we received from the crew member on the QANTAS flight. We have flown Business Class with Singapore, Lufthansa, and Emirates, and have been impressed and delighted every time with the helpfulness of the crew and the standard of the service and food. To be so disappointed, on two out of two occasions (congratulations, you have a perfect score), with our national carrier, was an unpleasant surprise, and has led us to the conclusion that, given any other choice, we will not fly QANTAS Business Class again.