✅ Verified Review
| Dubai to Sydney via Melbourne. I had a very disappointing experience with Qantas. Due to circumstances we wanted to change our flight form Darwin – Adelaide. Online we got a message “contact the office”. So we tried to telephone 131313. We placed three calls: the first one being 37 minutes, the second one being 20 minutes and the third one more than 40 minutes but we never got anybody on the line, only some completely ridiculous ever repeating message. So we purchased some internet time, and we tried the “chat”. It worked. But in the end the person could not help because there was a small fee involved, and he could not handle financial transactions. He advised us to contact either an office or by telephone. Contacting an office Friday at 9PM in Alice Springs is certainly not evident. And telephoning not possible. So service of Qantas is zero, nothing. We solved the problem by booking a flight Alice Springs-Darwin by Virgin Australia. 2. I don’t think anybody of the Management has ever travelled in economy class. The food is bad. On our flight Dubai-Melbourne we got as breakfast (after a flight of 11 hours) a small box containing cereals and some milk. Bread? Eggs? Fruit? On the similar flight Adelaide to Dubai operated by Emirates, we even got a choice of eggs, we got fruit, we got bread. On the flight Darwin-Adelaide we got as lunch a small box containing some Asian food. Nothing else. Honestly, the smallest roadside shop sells 10 times better food than this. It was simply disgusting,Drinks have to be paid for! On the flight by Virgin Australia we got a decent lunch and free drinks. Qantas have no official site where one can make complaints, and E-mail messages are not replied to, maybe somewhere next year – who knows. All this makes me sure to nominate Qantas as the worst airline of the year.