✅ Verified Review
| We had booked a flight to Zanzibar from Arusha on 01 March, 2016. We booked through a 3rd party website, AirTicket (Zahn Air) similar to dozens of other flights we have taken in the past year. We have been travelling in Tanzania and Kenya these past two months. Upon arrival at the airport in Arusha we were informed that our ticket was worthless and we would need to purchase new ones. Digging further, Precision Air said that they hadn't been paid by these external operators and so would not honor their tickets. I explained that we had two good tickets, from Precision Air, confirmed seating and valid boarding passes printed the night before. I said that if there was an issue, it would have been quite helpful to have been advised earlier. Precision Air does not take credit cards at the Arusha Airport so they lamely offered to drive us to an ATM and then take us to Kilimanjaro Airport as there was no way we were going to make our planned flight. They also initially suggested they would allow us to board and then pay with a credit card once in Zanzibar (we had a driver picking us up in Zanzibar so we needed to make this flight). This was offered by an assistant manager but quickly squashed by the manager as undoable. Zero flexibility at all. There were seven other folks in a similar position. We scrambled about and found a mixture of dollars and euros to pay for 2 new tickets and boarded the flight. The plane was fine, the flight smooth but having paid cash for a second set of tickets was not the best way to end our visit to Tanzania. I appreciate developing countries and I work in a few so this is not so new but being extorted just to make our flight was awful. We have started the process with the online websites and visa to recover our lost ticket value. As for Precision Air, we were warned by a business colleague in Nairobi to give them a miss but we obviously didn't heed this helpful advice. As a note I also posted virtually the same review in TripAdvisor titled 'Borderline Corrupt'. As of 26 March we are still in the process of recovering our lost ticket value... we are not alone! We have used Kenyan and Fly540 using the same booking method without issue. I wouldn't recommend Precision and expect they will be out of business if they keep this up. The actual plane, flight, and onboard staff were fine. Good luck, you have good alternate choices.