Porter Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 193 reviews
5/10
4 star Skytrax Rating
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9/10

Porter Airlines customer review

(Canada)

First time flying with Porter from Halifax to St. John's and return this week. Very good service cabin crew on both flights very professional. Check in staff at both airports very good. Flight from St. John's was delayed due to weather and received e-mail notice before heading to the airport so did not have to hang around the airport.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Porter Airlines customer review

Hospitality and care is outstanding. Cabin comfort seats and leg room all appreciated. Check in than pleasant and accommodating.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Porter Airlines customer review

(United States)

Toronto-Newark. Great first experience with Porter. A hassle free getaway from Toronto convenient island airport downtown. I appreciated that all the extras like baggage wifi snacks transfers were free - I hope they don't change. The lounge was modern and comfortable enough with frequent updates on flights delayed due to weather. The cafe area in the terminal was a nice touch but was a bit messy when I arrived and the toilet needed a bit of freshening up too. Onboard cabin was clean legroom great service friendly and professional. Tiny onboard snack served and a real glass of wine. Can't complain. Good value great service on the ground and in the air. Something that seems to be a thing of the past for most of the big US airlines.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Porter Airlines customer review

(United States)

NYC to Toronto and delighted by Toronto waiting lounge. The airport is extremely convenient to downtown Toronto (arriving we walked to the new Thompson hotel. Returning we took a cab for about $8.) The waiting lounge in Toronto features seating for 2-4 people with small tables reading lamps and low screens so that every seating section feels semi-private. They also offer complimentary coffee tea sodas and snacks (nuts Walker's shortbread). I found the check-in and waiting experience convenient and pleasant.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Porter Airlines customer review

(United States)

Toronto to Chicago Midway was outstanding. I had to reschedule last-minute and had this done with no questions asked for a pittance. The experience at Toronto airport is civilized. Check- in staff friendly and the same number of agents (check-in and waiting lounge) would probably serve like 20 times more people at a regular airport. In the lounge free wi-fi espresso teas soft drinks munchables papers power plugs and fabulous views of the city. On the plane there was some tasty food and drinks served in china and glassware. And when we arrived our bags were waiting for us taken off the belt with handles pulled out. How's that for a nice touch? Plus the immigration at Midway is a breeze. I enjoyed the lack of commercial outlets around the airport - this is down to taste but do you really want to pass through rows of greasy spoon and faux haute couture establishments on your way to the plane? The only legitimate concern remains their apparent willingness to cancel flights.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Porter Airlines customer review

(United States)

EWR-YTZ return. Have not experienced flight cancellation/consolidation with Porter in three trips thus far in spite of having two flights being nearly empty! YTZ is immensely convenient and in spite of some lower fares to YYZ they rarely make up for the increased stress taxi fare and time that comes with flying into Pearson. Porter is much more stress- free. Good cabin and service for short-haul excellent ground staff in YTZ - nearly missed my flight and they managed to get me from the ferry to the gate in 5 minutes flat (do not recommend trying this intentionally however)! Good service and value but VIPorter frequent flier program needs work - coordination with booking system and check-in is poor (name on VIPorter didn't match passport name necessitating a few annoying calls). Also wish you could select a seat in advance.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Porter Airlines customer review

(Canada)

Very friendly staff in the airports and the plane. Planes clean and comfortable - only two seats per side. Web site good. Free snacks/sandwich and drinks for economy. Planes are turbo prop but modern and appear well maintained and running three flights a day from St. John's to Halifax.
Cabin FlownEconomy Class
Value For Money 12345
yes
1/10

Porter Airlines customer review

(Canada)

I will not fly Porter again for business. They cancel and consolidate flights all the time - I've been the victim of this 2 of the last 3 flights I've taken with them. I almost got stranded in Boston overnight as they cancelled the last flight of the day on me. This past weekend they cancelled my flight again. I think this is because of low passenger loads. But they should not be able to claim say 10 flights per day to a destination if they cancel half of them. A free coffee in the Toronto departures lounge (no free coffee on your way back as there are no lounges in other airports for Porter) does not make up for my lost time and the stress of not knowing if I'll be able to make it home that night.!
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Porter Airlines customer review

(Canada)

On time departures quick no hassle check-in great in-flight service superb lounge pleasant in-flight staff - a delight. Baggage arrived at carousel in record time!
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Porter Airlines customer review

(Canada)

The fact they fly into Toronto's downtown airport saving the hour-plus commute is a bonus. Free WiFi coffee and cake in the waiting lounge pleasant staff free snacks and drinks on each flight (wine or beer on afternoon flights) comfortable seats on-time departures and a hassle-free check-in process make flying Porter worthwhile.
Cabin FlownEconomy Class
Value For Money 12345
yes