| Toronto to Boston. Frequent flyer with this airline here. When it's good it's fantastic, when it's bad it's a disaster. The Good: The higher tiers of VIP status are very useful. Free front seats, free luggage, free flight changes, priority re-accommodation, line bypass at security (although this has not been consistent lately). Free change to earlier flights on certain routes. The city center airport is great for anyone living downtown or traveling to business meetings downtown. The wait at customs is never long. Security usually not bad. Luggage to carousel time at city center airport is crazy fast. Free snacks in the lounge and free drinks/snacks/alcohol in flight. Flight attendants are usually pretty nice. Even before I had VIP status, they would occasionally accommodate a change or request where any other airline definitely would not have. The noise doesn't bother me as I am used to it at this point, but if you are used to jet planes then you will find these planes noisy. The BAD: Flights are fairly regularly significantly delayed, mostly during the winter months. Flights get cancelled more often than other airlines as the planes are tiny, so is the airport/runway, and the weather by the water is not always cooperative (fog!). 2. Communication to customers regarding delays is almost non-existent. You can track your incoming plane on a variety of apps and know the outgoing flight will be delayed by a ton, but Porter rarely reports the delay until 15-30 minutes before the original scheduled departure - at which point most people are already in the lounge waiting. City center airport's US departures and arrivals side is mixed with the Thunder Bay/Sudbury routes for some strange reason. The result is long waits at the gate once the plane arrives, just sitting around doing nothing and stuck on the plane because a Canadian flight is offloading/boarding and the US arrivals can't mix with the domestic. I have waited up to an hour to get off the plane in the past because of this problem. One of the absolute most frustrating thing about Porter. 4. Unpredictable line bypass - this has been worst in the last 6 months. Those of us with VIP rely on our security line bypass, often arriving 30 mins before a flight with carry on only. It seems to be unreliable lately on the US side with the line often closed.