Pakistan Intl Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 163 reviews
5/10
2 star Skytrax Rating
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5/10

Pakistan Intl Airlines customer review

(United Kingdom)

24th July return flight ISB-MAN flight was delayed 4 hours because there was no available aircraft so we had to wait for one to come. Instead of landing around 7.30om it landed at 11.30pm and the luggage took its time coming out. For the delay they did give us some food. Aircraft B777-300ER the food was the same on the 1st flight - very poor customer service was okay not brilliant inflight entertainment was just as poor as the remote would not go back into place. This is definitely the last time I will fly with PIA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Pakistan Intl Airlines customer review

(United Kingdom)

Travelling to Islamabad from Birmingham. Already having a negative mindset about PIA due to the cancellation of my flight 2 times without being formed. Departure was early due to the flight not being that busy. The aircraft was AP-BHX a Boeing 777-200 my inflight entertainment had a stiff button on the remote and would not really work probably I used the next seat but that screen also stopped working halfway through the flight and it was quite limited with the movies not being clear and the interactive map would not update by itself. Dinner was average and breakfast was very bad with cold naan bread and mince meat. The service was very bad and the air hostesses were rude. Flight landed early at Islamabad and baggage was loaded on the conveyor belts after 40 minutes. After this trip I would not recommend PIA. Will write review for my return flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Pakistan Intl Airlines customer review

(United States)

On our way from London to Lahore our flight was diverted to Karachi and we had to wait an hour sitting on the tarmac for the flight to Karachi. The plane itself had very poor entertainment almost everything was broken the air conditioning did not work and it was very stuffy and humid. When we flew to Pakistan on PIA they allowed each of us to have one backpack and a carry-on so when we returned from Pakistan staff refused to let my siblings and I board the plane with two items and told us to get rid of them. My siblings and I were about to miss our flight. We went through so much panic and anxiety and staff were no help at all. Some staff suggested that we pay them to take the carry ons onboard the flight. We had to call our family to come back to the airport and take our carry- ons almost missed our flight only to run into other passengers who had told us they were allowed to take both a backpack and a carry-on with them. They really need to change their methods of operation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Pakistan Intl Airlines customer review

(United Kingdom)

Flight from MAN-ISB on 13th June. Plane arrived 30 mins ahead of schedule. Aircraft was a Boeing 777-200ER. Interior was appalling dirty ripped seats removable seat cushions in-flight entertainment was not working may have been a leased aircraft so they could cut costs. Exterior of the aircraft was also dirty there was noticeable maintenance work carried out on the wing of the aircraft not comforting as the aircraft was fairly new. In-flight service was not what I expected very budget and cold food was served for dinner and for breakfast a piece of bread and butter no hot beverages beside tea even that was cold everything was rushed and was not in routine. Cabin crew attitudes towards passengers was not great at one point a male cabin crew member fought with one of the passengers to close the shutter of his window they need more training. PIA has gone downhill they used to be so much better. Will review again when I return on 24th July.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Pakistan Intl Airlines customer review

(United Kingdom)

Took my elderly parents from Birmingham to Islamabad on 18th May and returned on 21st June 2014 in business class because of it being a direct flight. The seat control got jammed and seat stayed in one position. Entertainment system didn't work. With 6 passengers cabin crew could have taken more care of the passengers instead they rushed meals. The quality of the food was shocking. Cabin was dirty. Aircraft needed lot of maintenance. Staff busy selling duty free items. Return trip was even worse. Wheelchair access was a joke. Used to be a great airline and business travel was excellent. It seems the airline is on purpose being downgraded for a quick sell-off.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Pakistan Intl Airlines customer review

(Denmark)

PK772 CPH-ISB 24th May 2014. PK649 ISB-LHE 27 May 2014. PK751 LHE-CPH 28 May 2014. Very good competitive fares including in Business Class. Business Class a bit outdated but for the price it is great. Some staff need client orientation training.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Pakistan Intl Airlines customer review

(United Kingdom)

Took flight from Birmingham to Islamabad (economy) on 28th Feb 2014. Interior of the plane was very dirty seats ripped entertainment system didn't work toilet doors had to be banged to shut them. Crew didn't care at all. Meals were inedible and breakfast had no hot drinks. No inflight magazine available. PIA used to be great carrier with excellent food and caring staff. It seems things have changed for the worse.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Pakistan Intl Airlines customer review

(Canada)

Traveled back in January 2013 from Toronto to Karachi. B777-200 condition from inside is worse. The entertainment system was not working at all. They tried to fix it but were not able to do it. Seats were damaged remote was broken. Meal was ok portion was fine. They should fix the entertainment system because its a 14 hour flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Pakistan Intl Airlines customer review

(Canada)

PK790 from Toronto to Lahore on May 21 PK307 on June 8th from Lahore to Karachi and on PK783 on June 9 from Karachi to Toronto. 2nd flight schedule PK790 from Toronto to Lahore on Tuesday Nov 19 on PK307 on Dec 7th from Lahore to Karachi and PK783 on Dec 8 from Karachi to Toronto. My experience has been I shall put it very good if not excellent. very comfortable flights. Plane interiors were clean staff very co-operative minor issues like the entertainment system at my seat not working or the fact that on the flight from Karachi to Toronto there were only two meals on offer on a 14.5 hr flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Pakistan Intl Airlines customer review

(United States)

Flew JFK-LHE-ISB in December 2013 and ISB-LHE-MAN-JFK in January 2014. Travelled with PIA after along time and have to say I loved it. The food was excellent. Had some technical issues with IFE on the return flight but they were solved quickly by the crew. The seats were very comfortable. The crew was very helpful and understanding. Good hotel provided during long stopover/delay on return flight. Overall a great experience and above all PIA flies direct to Pakistan. I highly recommend it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes